Director - North America Product - job 18 of 21

The Director - North America Product is responsible for analyzing data quality trends in U.S. Business and Commercial portfolios. They will develop and implement a comprehensive data quality program aimed at addressing issues with Acquirers, Merchants, and Visa platforms. This role also includes providing subject matter expertise to external partners, maintaining a strong understanding of the commercial payment landscape, and collaborating with various stakeholders across the organization.

Candidates for the Director - North America Product should possess strong leadership and interpersonal skills, with experience in data quality programs and the commercial payment landscape. They should demonstrate excellent analytical, organizational, and communication skills, and have the ability to work effectively with diverse stakeholders in a fast-paced environment.

Collaboration is essential for the Director - North America Product. They will interact with various teams internally, including the Commercial Data Solutions team and external clients. The role involves working closely with stakeholders to ensure successful execution of cross-functional projects and maintaining strong working relationships throughout the organization.

Success as a Director - North America Product hinges on strong analytical skills, effective communication, and the ability to collaborate across different levels of the organization. Leadership qualities and the ability to make informed decisions independently are crucial, along with a deep understanding of the commercial payment landscape and data quality challenges.

The Director - North America Product position is a hybrid role. The expectation for days in the office will be confirmed by the hiring manager, providing flexibility while allowing for in-person collaboration when necessary.

When answering this question, highlight specific projects where you led initiatives to improve data quality. Detail the methodologies you employed and the outcomes achieved, demonstrating your strategic approach and understanding of data within the commercial payment sector.

Discuss your experience in collaborating with different departments or external partners. Focus on communication strategies you used, how you ensured alignment across teams, and any specific challenges you overcame.

Explain how you keep abreast of the latest industry trends and developments. Mention resources, networks, or organizations that you engage with, and describe how these insights influence your work.

Select a specific example where you faced an uncertain situation. Explain your thought process and how you evaluated your options, emphasizing your ability to make informed choices under pressure.

Describe techniques you use to maintain communication and engagement with stakeholders. This might involve regular updates, presentations, or feedback sessions, and explain how this fosters strong relationships and project success.

Talk about specific data quality tools or systems you've used in the past. Highlight any unique features that helped you track and improve data quality and discuss the results you achieved using these tools.

Discuss how you design training programs or workshops for partners. Highlight your ability to simplify complex concepts and ensure that the training aligns with their operational needs and challenges.

Mention the analytical methods or frameworks you find most effective in evaluating data quality. Explain how you interpret these results to improve service delivery and operational efficiency.

Provide an example of a project where you successfully met a tight deadline. Discuss your time management strategies and how you maintained quality standards despite the pressure.

Reflect on your passion for data and commercial payments. Talk about your commitment to driving positive changes and how this aligns with the company's goals and values.