Director - North America Product - job 20 of 21

The Director - North America Product is responsible for analyzing data quality trends within the US Business and Commercial issuer portfolios, developing a comprehensive data quality program, and providing expertise to external partners such as issuing banks. You will also track and report on issuer data quality reviews using statistical analysis, making this role pivotal in maintaining high standards for commercial payment solutions.

To qualify for the Director - North America Product role, you should possess strong leadership and communication skills, along with a deep understanding of data quality in the commercial payment landscape. Experience with stakeholder engagement and cross-functional project management is essential, as well as a proven ability to operate independently and make well-reasoned decisions in a fast-paced environment.

A typical day for a Director - North America Product may involve analyzing data trends, developing strategies for stakeholder engagement, and meeting with various teams across the organization. You will also be expected to provide program status updates to management and collaborate with the Commercial Data Solutions team to ensure effective execution of data integrity initiatives.

The company supports the Director - North America Product by fostering a collaborative work culture and providing resources necessary for effective implementation of data quality programs. Regular training, access to industry resources, and a supportive leadership team are key aspects to help you achieve your professional goals.

Essential skills for success in the Director - North America Product role include strong analytical abilities, excellent interpersonal skills to work with diverse stakeholders, and the capability to manage cross-functional projects effectively. Additionally, a proactive mindset to adapt to rapidly changing business needs is crucial.

In answering this question, emphasize your background in analyzing data quality trends and developing strategies in commercial payment solutions. Bring specific examples of successful projects where you contributed to data integrity, showcasing your analytical skills and hands-on experience.

Discuss your approach to building relationships by actively listening and understanding the perspectives of various stakeholders. Highlight your experience in collaborating across departments and how you have successfully navigated challenges in a matrix environment to achieve project goals.

Share specific statistical methods and tools you utilize to analyze data trends. Provide examples of how these techniques have allowed you to identify quality issues and the steps you've taken to address them successfully.

Detail your strategy for prioritizing tasks, such as using project management frameworks or tools. Highlight your ability to assess urgency versus importance, ensuring that you meet deadlines while maintaining quality in your deliverables.

When answering this, discuss a specific scenario where you faced challenges. Describe the thought process behind your decision-making, the impact of your decision, and what you learned from that experience to show your leadership abilities.

Explain your change management strategies, focusing on communication, training, and support. Illustrate your ability to involve teams in the process, creating buy-in and minimizing resistance to change.

Share an example that demonstrates your ability to mentor others effectively. Discuss how you supported their development, the strategies you employed, and the positive outcomes that arose from that mentorship.

Provide examples of comprehensive programs you have developed and implemented in past roles, focusing on your role during each phase of the project, from planning to execution and follow-up.

Discuss the importance of creating a robust monitoring system to track progress and engagement, as well as establishing clear communication feedback loops to ensure that ongoing support is provided to teams and stakeholders.

In your response, convey your enthusiasm for the role and the company. Mention specific aspects of the company’s mission, values, or projects that resonate with you and align with your career goals, highlighting your long-term vision of contributing to the team.