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Leadership Development Director Visa University - job 2 of 10

With the guidance of the Sr. Director, Leadership Development, you will:

Manage the entire product development life-cycle for leadership development learning products that ensure the organization has the capabilities to compete in the future by:

  • Using human-centered design methodology to discover, synthesize and clearly articulate Visa leaders’ development needs. Translating needs into leadership development solutions in a mix of modalities – inclusive of and not limited to live and asynchronous virtual learning, in-person, social learning and more
  • Using your design expertise and breadth of knowledge of external leadership development resources to design, curate or buy-and customize-for-Visa the most impactful solutions. You will need to be adept both at designing programs yourself as well as providing strategic direction for work done by select external providers and Visa University designers. You will play a key role in scaling leadership development to maximize opportunities for all Visa leaders to benefit from impactful learning opportunities. You will be mindful of using modalities that work most effectively for engaging audiences at different levels of seniority, with an eye to balancing innovative thinking on learning pedagogies with organizational constraints
  • Setting a vision for and using your influencing skills to lead project teams established to ensure the leadership development products you oversee are not only superbly designed but also set up for effective launch and implementation. 

Develop and grow key relationships: 

  • You will skillfully cultivate and grow key internal and external relationships.
  • You will form and engage in productive partnerships with critical internal stakeholders – business leaders, regional heads of learning and People Business Partners– to evangelize the work you do, secure sponsorship and scale it effectively across the organization.
  • You will also leverage and continue to grow your well-established network of external content providers and experts to ensure Visa’s leadership development offerings leverage best-in-class thought leadership.
  • You will be versatile in the work you do in the context of these internal and external relationships, from ensuring buy-in with a senior internal stakeholder, to negotiating a contract with an outside provider and everything in-between.

Improve and Grow Your Portfolio:

  • You will have an opportunity to evolve existing learning solutions and launch new ones.
  • You will leverage your strategic and critical thinking to articulate how the learning solutions you own can evolve into the future. Keeping in mind that the end goal is behavior change and business impact, you will devise strategies to ensure that learning sticks and business impact occurs.
  • You will use your creativity and knowledge of adult learning methodology to design impactful mechanisms for post-program application of program content.
  • You will launch and grow communities of learning to ensure learning occurs beyond the programmatic components.
  • You will leverage the art-science balance to evaluate and constantly improve leadership development at Visa to make it even more impactful for Visa’s leaders, and ultimately for Visa’s business.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$125000 / YEARLY (est.)
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max
$100000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Leadership Development Director Visa University, Visa

As the Leadership Development Director at Visa University in Austin, you'll be at the forefront of shaping the future of leadership within a dynamic and innovative organization. Reporting to the Sr. Director of Leadership Development, you'll manage the full product development life cycle for our learning initiatives. Your role involves using human-centered design methodology to identify and translate the development needs of Visa leaders into effective learning solutions. We're looking for someone who is not only a strong designer but also possesses the strategic oversight necessary to collaborate with external partners and internal teams. This means blending live and virtual learning, in-person sessions, and social learning experiences to create a rich, engaging environment for leaders at all levels. Building and nurturing relationships will be key in your job; you'll work closely with business leaders and regional heads to promote and scale these initiatives effectively. With your extensive knowledge of external resources and thought leaders, you'll curate or co-create top-notch learning materials that drive meaningful behavior change and business impact. Beyond program design, you will foster communities of learning that persist after courses wrap up, ensuring continued development and success. Your creativity, critical thinking, and passion for innovative learning techniques will play a vital role in continuously refining and enhancing Visa’s leadership development offerings. In this hybrid position, you will balance in-office collaboration with the flexibility of remote work, creating a work environment that meets the needs of both you and the organization.

Frequently Asked Questions (FAQs) for Leadership Development Director Visa University Role at Visa
What are the main responsibilities of a Leadership Development Director at Visa University?

As the Leadership Development Director at Visa University, your primary responsibilities include managing the entire lifecycle of leadership development products, utilizing human-centered design to assess and address the development needs of Visa’s leaders. You’ll work on creating impactful learning solutions across various modalities, engaging with both internal stakeholders and external partners to ensure these programs drive behavioral change and business impact. Additionally, nurturing relationships within the organization and the broader external network will be essential to successfully scale leadership initiatives.

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What qualifications are required for the Leadership Development Director position at Visa University?

To excel as a Leadership Development Director at Visa University, candidates typically need a strong background in leadership training, adult learning principles, and human-centered design methodologies. Experience in managing learning programs and a proven track record in developing impactful leadership solutions are crucial. Excellent influencing and relationship-building skills are also necessary, as you'll engage with senior stakeholders and external content experts to enhance Visa’s learning offerings.

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How does the Leadership Development Director contribute to leadership growth at Visa?

The Leadership Development Director plays a pivotal role in nurturing leadership growth at Visa by designing and overseeing innovative learning initiatives that cater to leaders' developmental needs. By utilizing various learning modalities, including virtual and in-person sessions, you will ensure that leadership programs are engaging and relevant. Your strategic direction will help ensure that the learning outcomes translate into behavioral changes that drive positive business results, fostering a culture of continuous growth and improvement within Visa.

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What is the work environment like for the Leadership Development Director at Visa University?

The work environment for the Leadership Development Director at Visa University is designed to promote collaboration and innovation. This is a hybrid role, providing flexibility between remote work and in-office presence, allowing you to benefit from both personalized collaboration and independent project management. You'll work alongside a diverse team of professionals committed to creating impactful leadership development experiences, all while being supported by the rich organizational culture Visa fosters.

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What types of learning modalities does the Leadership Development Director at Visa University work with?

As a Leadership Development Director at Visa University, you will work with a diverse array of learning modalities tailored to reach leaders at all levels. This includes live and asynchronous virtual learning, in-person workshops, and social learning networks. Your expertise in innovative learning methods will allow you to design and implement solutions that resonate well with different audiences, ensuring that every Visa leader can benefit from transformative learning experiences.

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Common Interview Questions for Leadership Development Director Visa University
Can you describe your experience with human-centered design in leadership development?

In discussing your experience with human-centered design, focus on specific projects where you used this methodology to understand the needs of target audiences. Detail how you synthesized feedback and data to develop engaging learning solutions, highlighting both the successful results and any challenges you overcame.

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How do you measure the effectiveness of leadership development programs?

When answering, emphasize your approach to evaluating both qualitative and quantitative outcomes. Discuss specific metrics you've used, such as learner engagement rates, behavioral changes post-program, and overall business impact, while stressing the importance of continuous feedback in program iteration.

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What strategies do you employ to build relationships with key stakeholders?

To effectively answer this, share concrete examples of how you've successfully navigated stakeholder relationships in the past. Highlight your communication and negotiation skills, and how you build trust and credibility to gain buy-in for leadership initiatives.

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Describe a challenging leadership development project you managed. What were the outcomes?

When addressing this question, recount a specific project that involved complexity, outlining the challenges faced, your strategic responses, and the ultimate outcomes. Stress any innovative solutions you implemented and how they contributed to the overall success of the development goals.

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How do you ensure that learning sticks beyond the formal program?

Discuss your techniques for reinforcing learning post-program, such as creating communities of practice, application exercises, and ongoing coaching. Illustrate the importance of these elements in ensuring lasting change and behavioral shifts among participants.

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What role does creativity play in your approach to leadership development?

Here, share examples of how you've integrated creative elements into learning programs, whether through interactive content, stimulating discussions, or experiential learning techniques. Emphasize how creativity enhances engagement and allows participants to connect with the material on a deeper level.

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Can you discuss your experience collaborating with external content providers?

When answering, provide insights into how you have previously identified and partnered with external experts to enhance your leadership programs. Discuss any specific examples that show your negotiating skills, as well as how these partnerships contributed to successful learning experiences.

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What innovative learning tools or technologies have you incorporated into your programs?

Offer examples of cutting-edge tools you’ve used in leadership development, such as learning management systems, mobile learning apps, or collaborative platforms. Discuss how these tools enhanced participant engagement and learning outcomes.

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How do you balance innovative thinking with organizational constraints?

To respond effectively, discuss the importance of aligning innovative initiatives with organizational goals and resources. Share specific examples where you’ve navigated constraints while still implementing cutting-edge solutions that benefitted the organization.

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What is your vision for leadership development in our organization?

In your answer, express your ambition for cultivating a leadership culture that encourages continuous learning and development. Discuss strategies for fostering engagement, improvement, and scalability of leadership programs that will align with the organization's mission and objectives.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 9, 2025

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