Product Analyst - AI Governance and Product Operations - job 16 of 20

As a Product Analyst at Visa, you will manage key activities related to model risk governance and client success for our AI Governance and Product Operations team. This includes developing communication strategies about model implementation, maintaining governance documentation, and serving as a point of contact during client meetings to answer questions. Additionally, you will capture business requirements, streamline the delivery of model documentation, and update clients on their requests, ensuring top-tier service.

To excel as a Product Analyst at Visa, candidates typically need a background in data analysis, risk management, or product operations. Strong communication skills and the ability to work collaboratively with various teams are essential. Familiarity with models related to payment fraud risk and previous experience in a client-facing role will also provide a competitive advantage. A degree in a related field would be beneficial.

Collaboration is essential for a Product Analyst at Visa. You will work closely with product managers, data science teams, and frontline partners while liaising with engineering and other business units. This teamwork is critical to ensure that governance processes and client success strategies are seamlessly executed, effectively linking complex product offerings with client needs.

In this role, you will oversee several projects aimed at improving model risk governance and enhancing client satisfaction. These projects may involve creating FAQs for client inquiries, refining internal workflows, and coordinating model governance activities. You'll be reporting on project status and providing actionable recommendations to senior leadership, which will enhance your visibility in the organization.

The Product Analyst position at Visa is a hybrid role, requiring some in-office presence. The specific number of days you will spend in the office will be confirmed by your hiring manager, allowing flexibility while still engaging with the team and clients effectively.

When discussing your experience with model risk governance, focus on any specific frameworks or methodologies you've utilized, such as the development and maintenance of documentation or governance communication strategies. Highlight relevant projects and outcomes that demonstrate your ability to manage risk effectively.

Effective client communication relies on regular updates, transparency, and responsiveness. Provide examples from past experiences where you have successfully built relationships with clients, addressing their concerns promptly and ensuring they feel supported. Discuss any systems or processes you implemented to streamline communications.

Capturing business requirements accurately is crucial. Discuss your methods, such as conducting interviews, using surveys, or holding joint application design sessions. Share experiences where your thorough requirement gathering led to successful project outcomes, demonstrating your attention to detail.

Express your passion for the role and the impact it has on driving success in AI governance. Mention Visa’s reputation for innovation in payment solutions and how the role aligns with your skills and career aspirations. Highlight your eagerness to work in a collaborative environment that values client success.

Effective prioritization is key in fast-paced roles. Discuss your approach to managing time and project deadlines, such as using project management tools or techniques like the Eisenhower Matrix. Share examples where you successfully balanced competing priorities without compromising on quality.

Describe a specific situation where you encountered a difficult inquiry, detailing how you approached it. Emphasize your problem-solving skills, the steps you took to address the concern, and the positive outcome that resulted, showcasing your commitment to client satisfaction.

Continuous improvement can stem from regular feedback loops, performance metrics, and employee engagement. Discuss how you have promoted a culture of continuous improvement in past roles, perhaps by implementing new processes that led to measurable improvements in client service.

Staying informed is crucial in a rapidly evolving field. Share your methods for continuous learning, such as following industry publications, participating in professional development opportunities, or engaging in networking with peers in the field. Highlight how this knowledge informs your work.

Technology is pivotal in enhancing the efficiency and accuracy of model governance. Discuss specific tools or systems you have used to manage documentation, track governance processes, or communicate with clients. Illustrate how technology has streamlined operations and improved client satisfaction.

Handling disagreements professionally and constructively is essential. Describe your approach to conflict resolution, focusing on open communication and collaboration. Share an example from your past where you worked through a disagreement to achieve a consensus and maintain team cohesion.