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Sr. Manager, Process Optimization - job 27 of 28

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The Go to Market (GTM) Optimization and Business Health team has a simple mission: we turn massive amounts of data into robust tools and actionable insights that drive business value and provide best in class experience to our money movement clients. Our team is working to build consolidated, strategic and scalable operational and analytics infrastructure to support best in class payments platforms.

Essential Functions

The Sr. Manager – Process Optimization will be responsible for managing client and business health monitoring for commercial, money movement, and value added services products. Specific activities may include:

Manage a team of monitoring analysts located across the globe
Serve as a liaison to strategic business partners to understand their needs and propose and build fit for purpose solutions
Develop monitoring and alerting tools from real-time and daily data feeds to monitor for client level alerts, performance drops, risk and fraud events, and rules violations
Build strategy and incident workflows that align with business needs and the team’s functional capabilities
Create tools and processes to monitor the team’s caseload to ensure appropriate investigation and resolution of identified risk and performance events
Automate alerts and workflows
Drive to understand the root problems, define analytical objectives and formalize data requirements for various types of dashboards and analyses
Design and launch robust and intuitive dashboards supporting best in class money movement client experience
Create and present analytic deliverables to colleagues in the analytics team, other internal stakeholders with varying degrees of analytical and technical expertise
Distill massive amounts of data across disparate data sources into efficient functional data repositories in a Big Data environment
Independently perform analysis to derive insights and render robust, thoughtful results
Compare client performance against industry best practices with a shrewd eye toward identifying performance and/or profitability improvement opportunity
Develop presentations of complex data and content for clients and stakeholders in an accurate, understandable, and engaging manner

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$135000 / YEARLY (est.)

min

max

$120000K

$150000K

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What You Should Know About Sr. Manager, Process Optimization, Visa

At our innovative firm in Austin, the Sr. Manager, Process Optimization plays a pivotal role in our Go to Market (GTM) Optimization and Business Health team. Here, our mission is clear: we transform massive amounts of data into robust tools that generate actionable insights, driving business value and enhancing the experience for our money movement clients. As the Sr. Manager, you'll lead a diverse team of monitoring analysts around the globe, acting as a vital liaison to our strategic business partners. Your knack for understanding needs will enable you to propose tailored solutions that truly fit. In this role, you'll develop advanced monitoring and alerting tools from real-time data feeds, addressing everything from performance drops to risk events. Collaborating closely with your team, you'll create workflows that not only align with business goals but also enhance operational efficiency. Your analytical skills will help distill complex data into clear insights, which will be presented to a range of stakeholders. With a focus on automation, you'll streamline alerts and workflows, ensuring that our processes run smoothly and effectively. This hybrid position offers a blend of remote work and in-office collaboration, ensuring you contribute to our dynamic team while maintaining a work-life balance. If you're a strategic thinker with a passion for data and optimization, this opportunity in Austin awaits you!

Frequently Asked Questions (FAQs) for Sr. Manager, Process Optimization Role at Visa

What are the main responsibilities of the Sr. Manager, Process Optimization at our Austin office?

As the Sr. Manager, Process Optimization, you'll be responsible for overseeing client and business health monitoring for various money movement and value-added services products. Your role includes managing a global team of monitoring analysts, collaborating with business partners to devise tailored solutions, and developing sophisticated monitoring tools to stay on top of performance and risk events.