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Staff Software Engineer - job 47 of 50

Visa is seeking a dynamic and motivated Staff Software Engineer to join our Post-Purchase Solutions platform within the Value Added Services PD Organization. As a key member of our team, you will play an integral role in helping merchants proactively mitigate and resolve disputes, enhancing the efficiency of their transaction management systems.

In this role, you will be responsible for developing innovative solutions to prevent disputes, quickly resolve issues when they arise, and help merchants defend against chargebacks. You will also work with advanced AI/ML technologies to deliver predictive insights and recommendation systems that drive smarter decision-making for merchants.

Essential Functions: 

  • Platform Development: Develop and maintain scalable, high-performance software for the Post-Purchase Solutions platform, supporting four key products.
  • Dispute Management: Build solutions to help merchants prevent disputes, quickly resolve them, and provide defense strategies against chargebacks, with an emphasis on proactive dispute resolution.
  • AI/ML Integration: Contribute to the development of AI/ML features such as predictive scoring for dispute probability and merchant success, as well as AI-driven workflow management for dispute resolution.
  • Collaboration & Leadership: Work closely with cross-functional teams, including product managers, data scientists, and engineers, to build new products, enhance existing offerings, and support the growth of the platform.
  • Agile Methodology: Work in an Agile environment following SAFe methodology and Scrum framework, participating in two-week sprints with a globally distributed team.
  • Shared Services: Contribute to the development of underlying shared services such as user management, workflow management, and onboarding.
  • Continuous Improvement: Drive improvements in code quality, performance, and scalability, ensuring alignment with Visa’s best practices and SDLC standards.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

NOTE: This role does not support relocation

Average salary estimate

$125000 / YEARLY (est.)
min
max
$100000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Staff Software Engineer, Visa

Visa is on the lookout for a talented Staff Software Engineer to join our innovative team in Austin, focusing on our Post-Purchase Solutions platform within the Value Added Services PD Organization. In this exciting role, you’ll help merchants tackle disputes head-on, perfecting their transaction management systems and ensuring smooth operations. You'll be at the forefront of developing cutting-edge solutions aimed at preventing disputes and resolving issues swiftly, while also equipping merchants with robust defenses against chargebacks. A significant aspect of your work will involve leveraging advanced AI and ML technologies to create predictive insights, guiding merchants towards smarter decision-making. Your responsibilities will include building scalable, high-performance software tailored to support four key products, collaborating closely with cross-functional teams like product managers and data scientists. Emphasizing proactive dispute resolution, you’ll drive improvements in code quality and performance, ensuring everything aligns with Visa’s best practices. Working in a hybrid model, you’ll have the flexibility to balance office days with remote work while participating in Agile sprints that foster collaboration across a globally distributed team. This is a unique opportunity to make a difference in a fast-paced environment, and we can't wait to see how you’ll contribute to our mission at Visa!

Frequently Asked Questions (FAQs) for Staff Software Engineer Role at Visa
What responsibilities does a Staff Software Engineer at Visa have?

As a Staff Software Engineer at Visa, you will be responsible for developing and maintaining high-performance software for the Post-Purchase Solutions platform. Your key duties will include creating solutions to prevent disputes, develop AI/ML features for predictive analytics, and collaborating with cross-functional teams to enhance existing products and launch new ones, all within an Agile framework.

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What qualifications are needed for the Staff Software Engineer role at Visa?

To excel in the Staff Software Engineer position at Visa, you should have a strong background in software development with expertise in scalable systems. Experience with AI/ML integrations, Agile methodologies, and collaborative development processes is essential. Familiarity with dispute management systems and excellent problem-solving skills will greatly enhance your candidacy.

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What technologies will a Staff Software Engineer use at Visa?

In the Staff Software Engineer role at Visa, you will work with various advanced technologies, including AI and machine learning for predictive insights. You will also be involved in using frameworks compatible with Agile methodologies and coding languages suited for building scalable, efficient software solutions for our Post-Purchase Solutions products.

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How does Visa support professional development for Staff Software Engineers?

Visa places a high emphasis on continuous improvement and professional growth for its Staff Software Engineers. You will have opportunities to learn new technologies, engage in collaborative projects, and receive mentorship from senior team members, all aimed at enhancing your skills and career progression in the tech industry.

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What is the working environment like for a Staff Software Engineer at Visa?

The working environment for a Staff Software Engineer at Visa is dynamic and collaborative. You'll work in a hybrid setup, allowing for a mix of remote and office work while engaging with a diverse and globally distributed team. The culture emphasizes Agile methodologies, teamwork, and continuous improvement, making it an exciting place to grow your career.

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Common Interview Questions for Staff Software Engineer
Can you explain your experience with Agile methodology?

When preparing to answer this question, focus on specific Agile practices you have implemented in previous roles, such as Scrum or Kanban. Provide examples of how you participated in sprints, addressed backlogs, and fostered team collaboration, emphasizing how these practices led to improvements in project delivery.

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How do you approach dispute resolution in software development?

In responding to this, highlight the importance of proactive measures in dispute resolution. Share strategies such as implementing logging and monitoring solutions to catch issues early. Discuss a specific example of a past experience where you successfully resolved a dispute or bug, detailing the steps taken and the outcome.

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What types of programming languages are you proficient in?

Be ready to discuss your proficiency in programming languages relevant to the role, such as Java, Python, or C#. Provide examples of projects where you used these languages, and explain how your expertise contributed to successful deliveries on software solutions.

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What experience do you have with AI and machine learning?

Share your experience with AI and ML, focusing on specific projects where you implemented predictive analytics or developed machine learning models. Discuss the tools and frameworks you used, such as TensorFlow or PyTorch, and how you applied them to derive business insights or enhance product features.

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Describe a time you worked within a cross-functional team.

Think of a specific project where collaboration with various stakeholders was crucial. Explain who was involved, your role within the team, the challenges faced, and how you contributed to achieving a common goal, emphasizing communication and problem-solving skills.

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How do you ensure code quality in your projects?

Discuss your strategies for maintaining code quality, such as conducting code reviews, writing unit tests, and following coding standards. Provide an example of how these practices improved a project outcome or helped prevent issues from arising.

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Can you share an experience where you had to learn a new technology quickly?

To tackle this question, choose a specific instance where you were required to adopt a new technology. Describe your learning process, the resources you utilized, and how you integrated this knowledge into your work effectively, highlighting any positive results.

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What motivates you to excel in your role as a Staff Software Engineer?

In your answer, reflect on your passion for technology and software development. Mention aspects such as striving for innovation, the satisfaction of solving complex problems, and the joy of contributing to meaningful projects that positively impact users and clients.

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How do you handle tight deadlines and pressure?

Discuss your time management techniques and prioritization skills. Provide an example of a situation where you successfully met a deadline despite challenges, explaining how you organized tasks and communicated with your team to ensure project success.

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What contributions can you make to Visa’s Post-Purchase Solutions platform?

When answering this question, focus on the unique skills and experiences you bring. Discuss potential ideas for new features or improvements you see within the existing framework, and how your background in dispute management and software development can elevate Visa's offerings.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 3, 2025

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