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Showroom Supervisor

Description

VP Supply Corp is one of the nation’s largest distributors of plumbing, HVAC, and electrical supplies. We have over 350 employees with 15 locations across Western New York and Pennsylvania. For over 50 years, we have proudly served residential customers as well as contractors and municipalities across a variety of industries. 


Position Overview:


Our Showroom is seeking to hire a Showroom Supervisor with 3 years of relevant retail experience to join our Syracuse, NY branch. This role would oversee the design of the showroom, coach and mentor employees, and monitor inventory. As an expert in sales techniques, you will also be required to attract and secure business. To ensure success as a showroom supervisor, you should maintain current processes, have the initiative and foresight for process improvement, and liaise with our team of marketing specialists to ensure that our company is a preferred provider within the target audience.


Schedule: Tuesday - Friday 8:00 AM - 5:00 PM, Saturday 8:00 AM - 1:00 PM (Monday & Sunday OFF)


We are looking for high performers who are forward-looking, innovative, enthusiastic, and ambitious team players. Qualified candidates will be motivated self-starters with superb judgment and communication skills, a commitment to excellence and ability to thrive in a fast-paced, team-oriented environment.


Responsibilities:

  • Support and participate in the sales process and customer interaction inside and outside of the showroom
  • Effectively collaborate across departments to ensure all internal and external customer needs are met.
  • Actively participate in seminars, professional organization meetings, trade shows, to keep abreast of new marketing concepts or other developments relevant to the function
  • Perform trend research, determine market potential, identify consumer needs
  • Determine and maintain the appropriate level of sales staff in order to service effectively the customer base
  • Coordinate with the internal hiring team to hire, retain, and conduct performance evaluations for direct reports
  • Monitor the performance of the sales staff on a daily basis
  • Conduct weekly sales meeting with entire sales staff 
  • Oversee merchandising displays and ensure that company standards are met
  • Provide sales and operations leadership to ensure sales growth targets and key operational metrics are met while maintaining compliance with company's core value and policies
  • Provide support, coaching and direction to ensure comprehensive understanding of VP Supply Corp’s approach to sales, customer service, and showroom operational procedures
  • Create and manage a proactive sales and business development approach to target and convert new prospective customers
  • Demonstrate and ensure customer service excellence to maximize customer retention
  • Utilize and analyze available sales and operations data to drive sales behaviors and priorities
  • Work with the VP Supply Corp marketing team to identify and develop events in the local market
  • Maintain sales floor and all other showroom areas, including stock room, in an organized manner to enhance safety and efficiency
  • Coordinate with internal teams to drive successful showroom product resets, build outs, and installations
  • Coordinate activities to facilitate shipping and receiving in accordance with established procedures
  • Ensure showrooms are open and ready for business each day
  • Routinely communicate store status including sales, returns, aging, personnel and request assistance as needed

Requirements

Qualifications:

  • Strong understanding of retail fundamentals (sales, inventory, merchandising)
  • Excellent oral, written, and interpersonal communication abilities
  • Progressive self-starter
  • Ability to lead and motivate others
  • Exceptional organizational and follow-up skills
  • Ability to work independently as well as be an effective team player
  • Keen eye for design and creativity
  • Ability to prioritize and handle multiple tasks and changing priorities
  • Strong analytical and decision-making skills
  • Ability to enter data, navigate screens and retrieve data in point-of-sale system
  • Strong operations skills in a customer-service environment
  • Available to work a flexible schedule, including weekends
  • Ability to use tools, climb ladders, and safely lift up to 30 lbs
  • Must have reliable daily transportation to branch location.

Preferred Qualifications:

  • 3+ years retail or showroom management and sales experience, preferably in the lighting or building materials industries

Work Environment/Physical Demands:

  • This job operates in a retail setting. This position routinely uses standard office equipment such as computers and phones. While a somewhat sedentary role, frequent standing on feet up to 8 hours/day and some lifting or carrying of items up to 50 pounds may occasionally be required.

Average salary estimate

$57500 / YEARLY (est.)
min
max
$50000K
$65000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Showroom Supervisor, VP Supply

At VP Supply Corp, one of the nation’s largest distributors of plumbing, HVAC, and electrical supplies, we’re thrilled to announce our search for a Showroom Supervisor at our East Syracuse location. If you have at least three years of relevant retail experience and a passion for leading teams, this might just be the perfect opportunity for you! In this role, you’ll take charge of our showroom's design while mentoring a talented team and ensuring smooth inventory management. As a natural sales expert, you'll also engage with customers to drive business growth, making sure we remain a trusted provider in the industry. We’re seeking forward-thinking, enthusiastic individuals who are eager to innovate and thrive as part of our dynamic team. Your weekdays will typically be busy from Tuesday to Friday between 8:00 AM to 5:00 PM, plus a half-day on Saturday, which gives you ample time to recharge on Mondays and Sundays! Your contributions will not only involve monitoring sales and providing coaching to your staff but also collaborating with our marketing specialists to ensure our company stays at the forefront of customer service excellence. Join us to enhance our showroom’s atmosphere and contribute to a successful sales environment. With enduring relationships built over 50 years, let’s work together to shape the future of VP Supply Corp!

Frequently Asked Questions (FAQs) for Showroom Supervisor Role at VP Supply
What are the responsibilities of a Showroom Supervisor at VP Supply Corp?

As a Showroom Supervisor at VP Supply Corp, your primary responsibilities will include managing the showroom’s design, coaching your team, and monitoring inventory. You will also actively engage in the sales process, collaborate across departments, and participate in industry events to stay updated on market trends. A key part of your role will be leading the sales staff, conducting performance evaluations, and ensuring customer service excellence to drive customer retention.

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What qualifications are required for the Showroom Supervisor position at VP Supply Corp?

To qualify for the Showroom Supervisor position at VP Supply Corp, candidates should have at least three years of retail or showroom management experience, preferably in the lighting or building materials sector. Additionally, strong communication, leadership, and organizational skills are essential, along with a keen eye for design and the ability to prioritize multiple tasks effectively.

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What does the work environment look like for a Showroom Supervisor at VP Supply Corp?

The work environment for a Showroom Supervisor at VP Supply Corp is retail-focused, involving regular interaction with customers. You will spend hours on your feet in the showroom, ensuring that displays are well-presented and organized. It's a dynamic setting that requires a blend of creative design and operational acumen while maintaining a customer-centric approach at all times.

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What is the typical schedule for a Showroom Supervisor at VP Supply Corp?

At VP Supply Corp, a Showroom Supervisor typically works Tuesday through Friday from 8:00 AM to 5:00 PM, with a half-day on Saturday from 8:00 AM to 1:00 PM. This schedule allows the flexibility of enjoying Mondays and Sundays off, creating a balanced work-life arrangement while meeting the needs of our clientele.

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How does a Showroom Supervisor contribute to sales growth at VP Supply Corp?

A Showroom Supervisor at VP Supply Corp contributes to sales growth by leading their team to deliver exceptional customer service, ensuring that the showroom meets merchandising standards, and implementing proactive business development strategies. By liaising with the marketing team and engaging in local events, the supervisor targets new customers while analyzing sales data to influence sales behaviors and priorities effectively.

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Common Interview Questions for Showroom Supervisor
Can you describe your experience with managing a team in a retail environment?

When answering this question, focus on specific examples from your past roles that showcase your leadership skills. Discuss how you motivated your team, improved performance, and addressed challenges. Highlight your approach to coaching and training new staff members, as this will demonstrate your ability to transfer knowledge and skills effectively.

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What strategies do you use to ensure excellent customer service in a showroom setting?

To answer this question, emphasize the importance of training your team on customer service protocols as well as staying engaged with customers. You might mention implementing regular feedback loops or customer satisfaction surveys to continually enhance the service experience. Providing examples of how you've positively impacted customer interactions can help strengthen your response.

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How do you prioritize tasks when managing a showroom with multiple responsibilities?

Explain your organizational techniques for managing tasks in a fast-paced environment. Discuss using tools like checklists or project management software to keep track of daily responsibilities. You can also touch on the importance of team collaboration and delegation to meet all operational needs effectively.

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What experience do you have with showroom design and merchandising?

Frame your response by discussing any past roles where you had hands-on experience with showroom design and product displays. You can talk about the tools and best practices you employed to create appealing displays that engage customers and promote sales. Mentioning any specific design principles can also add credibility to your answer.

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How do you handle underperforming team members?

Address this question by discussing your approach to fostering an open and supportive environment where team members can improve. Talk about setting clear expectations, providing constructive feedback, and creating performance improvement plans. This shows that you care about your team’s development and are committed to their success.

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What techniques do you use to analyze sales data for decision making?

When answering, describe the analytical tools and metrics you prefer for evaluating sales data. Discuss your method for extracting insights that can drive strategic decisions and prioritize actionable steps. Mentioning specific software or processes can enhance your credibility and demonstrate your proficiency.

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How do you keep yourself motivated and encourage your team to stay motivated?

Talk about your personal strategies for maintaining motivation, such as setting goals, celebrating wins, and pursuing continuous learning. Highlight techniques you use to engage your team, such as recognizing individual contributions and fostering a collaborative environment that allows everyone to shine.

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Can you give an example of a successful marketing campaign you initiated or contributed to?

Share a detailed account of the campaign, including your specific role and the outcomes achieved. Discuss your approach to identifying target audiences, crafting messaging, collaborating with marketing teams, and measuring success. This demonstrates your ability to integrate marketing efforts with showroom sales effectively.

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What challenges have you faced in a supervisory role and how did you overcome them?

When responding, be honest about specific challenges you’ve encountered, whether they were related to staffing, inventory, or customer relations. Discuss how your problem-solving skills and proactive approach allowed you to overcome these challenges, illustrating your capacity for adaptability and leadership.

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How do you ensure compliance with company policies and standards?

Explain your methods for ensuring that all team members understand and adhere to company policies. Talk about the importance of training, routine audits, and creating a culture of accountability where everyone is aware of the expectations. Emphasizing team involvement in compliance can showcase your leadership style effectively.

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**VP Supply Corp: A Trusted Leader in Wholesale Distribution** Since 1965, VP Supply Corp has been a trusted leader in the wholesale distribution of plumbing, HVAC, electrical, and industrial supplies. Our journey began when founders Marv Miller ...

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Full-time, on-site
DATE POSTED
April 3, 2025

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