MSU Field Technician - job 1 of 2

The MSU Field Technician at Walden Security is responsible for a variety of essential tasks including installing, diagnosing, troubleshooting, and maintaining mobile surveillance units. This role requires excellent communication skills to update management on installation progress and to conduct site tours according to client contracts. The technician must also prepare detailed reports on repair parts needed, assist in scheduling projects, and ensure that all work is carried out to established standards.

To qualify for the MSU Field Technician position at Walden Security, candidates need a high school diploma or GED, experience with low voltage troubleshooting, and a clean criminal and driving history. Proficiency in PC usage and the ability to lift up to 100 lbs are also necessary. Additional skills include the ability to read technical procedures and effectively communicate with managers and clients.

Yes, travel is a requirement for the MSU Field Technician role at Walden Security. Technicians will need to travel to various job sites as directed, which may include overtime or weekend work depending on project demands.

MSU Field Technicians at Walden Security should be proficient with basic hand tools like screwdrivers, pliers, and testers, as well as power tools including drills and grinders. Familiarity with multimeters for troubleshooting is also essential for this role.

The work environment for an MSU Field Technician at Walden Security is diverse and dynamic, involving both fieldwork and collaboration with management staff. As part of a people-first culture, technicians are expected to maintain professionalism while being adaptable to varying job-site conditions and client specifications.

In response to this question, highlight specific examples of your previous roles where you successfully troubleshot low voltage issues. Discuss the tools you used, the process you followed to diagnose problems, and how you resolved them efficiently.

When asked about prioritizing tasks, describe your strategy for time management and organization. Mention how you assess deadlines, the complexity of each installation, and communication with management and team members to ensure project requirements are met.

Detail the safety protocols you've been trained in and always follow in the field as an MSU Field Technician. Discuss the importance of personal protective equipment, site assessments, and compliance with company safety guidelines to ensure a secure work environment.

Use the STAR method (Situation, Task, Action, Result) to narrate an example from your past experience where you encountered a technical issue. Describe the step-by-step approach you took to troubleshoot the problem and how your actions led to a positive outcome.

Identify the specific tools and technologies you have experience with, such as certain brands of power tools or software like Milestone xProtect. Make sure to connect these experiences to the requirements of the MSU Field Technician role to demonstrate your readiness.

Discuss your communication approach when interacting with clients during installations. Emphasize your ability to build rapport, listen to client needs, and respond professionally to any inquiries they may have.

Explain your understanding of company policies and procedures, and how you consistently adhere to them in your work as an MSU Field Technician. Provide examples of how following these policies has helped you maintain high standards in your duties.

Talk about a specific project where teamwork was essential to its success. Describe how you contributed to the team, how you communicated with others, and how the collective effort achieved the desired results.

Articulate your career aspirations and how the MSU Field Technician role aligns with your long-term goals. Discuss your interest in professional development, learning new skills, and your motivation for making contributions to the company.

Share your problem-solving approach when faced with unexpected challenges. Discuss how you would analyze the situation, quickly consult relevant resources or team members, and implement a solution while minimizing any disruption to the installation progress.