Specialist, Enterprise Business Services - job 1 of 5

Position Summary...

What you'll do...

• This position supports the Wage Garnishment team within Payroll Services, responsible for compliance with Federal, State and Local agencies in withholding required funds from associates’ wages.

• Accuracy, time-management, multitasking, and organizational skills are necessary to follow specific guidelines, as well as process exception reports to ensure compliance and confidentiality is maintained.

• Microsoft suite skills – Word, Outlook and Excel – are necessary to fulfill responsibilities.

• Supports assigned business area in the development of strategies practices systems and activities by conducting analyses of initiatives to understand and communicate existing trends analyzing and interpreting data and translating data analysis into recommendations that are aligned with business objectives.

• Manages compliance with local state and federal laws and regulations and company policies and procedures by analyzing and interpreting reports implementing and monitoring human resource compliance processes implementing action plans to improve performance and ensuring confidentiality of information documentation and assigned records.

• Manages customer service on escalated issues by handling incoming and outgoing correspondence to various internal and external customers following up on concerns and challenges providing technical support on benefits systems and websites providing benefits education researching complex benefits questions and issues to resolve problems communicating systems problems and resolution proposals to senior leadership and third-party administrators handling escalated service issues including calls with attorneys and plaintiffs keying complex manual enrollments for associates and serving as a liaison between departments third-party administrators and various internal and external customers to resolve highly complex issues and concerns.

• Manages equipment software and network requests by submitting requests for technical equipment hardware workstations and software requesting loaner equipment when necessary creating user accounts and changes in the systems following up on the status of personal computer requests working with vendors on upgrades enhancements and maintenance of systems and equipment creating documentation and internal document tasks for department training and training material as needed to educate customers and ensuring day today desktop local area network administration maintenance and user support for desktop computers network connectivity servers infrastructure design and implementation.

• Manages security access for associates and vendors by entering information into appropriate software application following security protocols backing up hard drives to maintain confidential information performing home validation visits to set up access and a secure environment for remote access users and monitoring annual service and responding to questions regarding security access.

• Completes work assignments and priorities by using policies data and resources collaborating with managers coworkers customers and other business partners identifying priorities deadlines and expectations carrying out tasks communicating progress and information determining and recommending ways to address improvement opportunities and adapting to and learning from change difficulties and feedback Complies with company policies procedures and standards of ethics and integrity by implementing related action plans using the Open Door.

Policy: and applying these in executing business processes and practices

Respect the individual: Demonstrates and encourages respect for others drives a positive associate and customer member experience for all embraces differences in people cultures ideas and experiences supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform contributes to an environment allowing everyone to bring their best selves to work

Respect the individual: Demonstrates engagement and commitment to the team developing others through feedback coaching mentoring and developmental opportunities and recognizes other contributions and accomplishments

Respect the individual: Builds strong and trusting relationships with team members and business partners works collaboratively to achieve objectives communicates with impact and listens attentively to a range of audiences and demonstrates energy and positivity for own work

Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values and leads by example to foster our culture supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers and the world around us eg creating a sense of belonging eliminating waste participating in local giving

Act with Integrity: Follows the law our code of conduct and company policies and encourages others to do the same supports an environment where associates feel comfortable sharing concerns reinforces our culture of nonretaliation listens to concerns raised by associates and takes action acts with accountability for achieving results in a way that is consistent with our values

Act with Integrity: Is consistently humble self-aware honest and transparent
Serve our Customers and Members Delivers results while putting the customer member first and applying an omni merchant mindset and acts with an Every Day Low-cost mindset to drive value and Every Day Low Prices for customers members. Serve our Customers and Members Adopts a broad perspective that considers data analytics customer member insights and different parts of the business when making plans

Strive for Excellence: Consistently raises the bar and seeks to improve demonstrates curiosity and a growth mindset seeks feedback asks thoughtful questions supports innovation and intelligent risk-taking and exhibits resilience in the face of setbacks

Strive for Excellence: Implements and supports continuous improvements and willingly embraces new digital tools and ways of working

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The hourly wage range for this position is $19.00-$35.00*

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*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

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Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Benefits, Customer Service, Microsoft Office

Bachelors: Finance, Bachelors: Information Technology, Bachelors: Mathematics

Primary Location...

805 Se Moberly Ln, Bentonville, AR 72712, United States of America