Credit Controller

As a Credit Controller at Workman LLP, your primary responsibility will be managing arrears across a diverse portfolio of clients. This involves maintaining strong communication with tenants to track their payment statuses and employing appropriate collection techniques. You'll also collaborate closely with the accounts teams, produce detailed arrears reports, and ensure accurate reconciliation of tenant accounts, contributing to our commitment to exceptional service.

For the Credit Controller position at Workman LLP, while no formal credit control qualifications are required, key requirements include a strong background in Math and English with G.C.S.E grades of 9-4/A-C, good numeracy skills, and proficiency in IT and software, particularly in Microsoft Outlook and Excel. A proactive and positive attitude toward work is essential to thrive in this role.

Workman LLP believes in developing its employees both personally and professionally. As a Credit Controller, you will have access to continuous learning opportunities, mentorship from experienced colleagues, and a supportive work environment that encourages initiative. Our hybrid working model also promotes a great work-life balance, enhancing your ability to develop your skills and advance your career.

Successful Credit Controllers at Workman LLP possess excellent communication and organizational skills, strong attention to detail, and the ability to build professional relationships with colleagues and tenants. Additionally, being proactive and capable of employing effective collection techniques will help you excel in this role and provide outstanding service to clients.

Workman LLP offers a comprehensive benefits package to its Credit Controllers, including discretionary annual bonuses, salary reviews, healthcare, life insurance, wellness programs, and lifestyle benefits tailored to individual needs. Moreover, employees enjoy additional days off for special occasions such as birthdays and between Christmas and New Year, fostering a happy and balanced work environment.

A Credit Controller is responsible for managing client arrears and ensuring timely payments from tenants, which is crucial for maintaining the financial health of a property management firm. To answer this question well, highlight the importance of maintaining cash flow for the business and how this role helps build long-term relationships with clients and tenants.

When managing difficult conversations, it's essential to remain calm and professional. Start by empathizing with their situation, and then clearly communicate the outstanding amount and payment options. Demonstrating your understanding and willingness to help can often lead to better outcomes.

Discuss your familiarity with software such as Microsoft Excel for tracking payments, along with any property management systems you've worked with. Emphasize your organizational skills and attention to detail, as these are critical for keeping accurate records.

Prioritizing tasks is key in this role. You can outline a method such as assessing the urgency of arrears, categorizing tenants based on payment history, and scheduling regular communication to follow up on outstanding payments. This demonstrates your proactive approach.

Effective collection techniques often involve a mix of polite reminders, consistent follow-ups, and understanding tenant circumstances. It can be beneficial to segment your communication strategies based on tenant profiles and previous interactions.

For this question, provide a specific example of a past experience where you managed a difficult situation effectively. Explain the steps you took to engage with the tenant, assess their issue, and ultimately resolve the payment concern. Bring out your problem-solving skills.

To ensure accurate reporting, maintaining meticulous records and regular updates to your tenant database is crucial. Utilizing Excel for tracking and reconciliation can also help produce reliable arrears reports for presentations to Property Managers.

One major challenge is maintaining a positive relationship with tenants while ensuring timely collection of payments. Highlighting your approach to balance professionalism with empathy will illustrate your understanding of the role's complexities.

Staying updated with best practices can involve attending industry seminars, joining relevant professional organizations, and networking with peers. Show your commitment to professional development and continuous improvement.

This question is an opportunity to express your passion for credit control, your understanding of how Workman LLP stands out in the industry, and how you align with the company's values and goals. Highlight specific aspects of the role that appeal to you.