E-commerce Operations Specialist with Slovenian (all genders)

As an E-commerce Operations Specialist at zooplus, your main responsibilities include optimizing the online shop to boost sales and profitability, activating new products, and enhancing product descriptions for SEO. You will also be involved in planning and uploading banners, as well as creating or updating website content, such as promotions and product categories.

To be an E-commerce Operations Specialist at zooplus, you should possess excellent knowledge of both Slovenian and English, alongside general marketing or commercial knowledge. Experience in similar roles is beneficial. Strong communication skills, the ability to self-organize, and a keen focus on results will set you up for success in this role.

At zooplus, the work environment is collaborative and dynamic. As an E-commerce Operations Specialist, you can expect a hybrid work setup, with about 60% in-office collaboration in Munich and 40% remote work. This setup allows you to build strong relationships with colleagues across different European offices while enjoying the flexibility of remote work.

At zooplus, we invest in our employees’ growth. As an E-commerce Operations Specialist, you will have access to internal and external training programs to enhance your skills and career development. You'll also be part of a passionate team of over 1,000 professionals, allowing for networking and mentorship opportunities across various departments and European offices.

Zooplus prioritizes work-life balance for its employees, including E-commerce Operations Specialists. With our hybrid work model, additional vacation days, and team events, we ensure that our team can recharge and enjoy a fulfilling life both inside and outside of work.

When answering this question, focus on your passion for e-commerce and pets. Mention specific aspects that draw you to zooplus, such as the company’s mission to bring joy to pet parents or its strong commitment to collaborative work culture. Highlight your enthusiasm for contributing to their innovative approaches in the industry.

Share your methods for effective task management. Discuss utilizing tools and techniques, such as lists or project management software, to stay organized. Emphasize the importance of aligning tasks with company goals, and provide real examples of how you’ve successfully prioritized in past roles.

Select a project that showcases your skills as they relate to e-commerce, such as optimizing product listings or enhancing user experience. Describe the challenge, the actions you took, and the measurable outcomes. This will help demonstrate your problem-solving skills and ability to drive results.

Discuss techniques like keyword research to identify relevant terms for the Slovenian market, optimizing headings and subheadings, and including meta tags. Explain how you would integrate these strategies while ensuring that descriptions are engaging and informative for customers.

Provide examples of your previous translation projects, emphasizing your language proficiency in Slovenian and English. Discuss challenges faced and how you ensured cultural relevance and accuracy in translations. This showcases your attention to detail and understanding of local markets.

Talk about your commitment to continuous learning through subscribing to industry newsletters, participating in webinars, or attending related workshops. Show how you actively apply new knowledge to improve your work, ensuring that you remain competitive and innovative in the e-commerce sector.

Emphasize the importance of cross-departmental collaboration to achieve common goals. Provide examples of how you've successfully collaborated with marketing, logistics, or design teams in the past to enhance your workspace, showcasing your ability to work well with others.

Detail your approach to addressing negative feedback with a focus on problem-solving. Discuss how you would gather feedback, communicate with relevant teams to address concerns, and implement improvements based on customer insights. This illustrates your customer-centric mindset and commitment to product quality.

List specific tools you’ve used in previous roles, such as e-commerce platforms, analytics tools, or content management systems. Explain how you've used these tools effectively to streamline operations, enhance productivity, or improve customer engagement. This showcases your technical skills and readiness for the role.

Share ideas tailored to the Slovenian market, such as personalizing recommendations based on shopping behavior, improving website navigation, or actively engaging with customers through localized content. This will demonstrate your understanding of the alternative market and commitment to enhancing customer satisfaction.