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Human Resources Manager

About Zum:  


Zum is a rapidly expanding Series E startup backed by industry leaders Sequoia Capital, SoftBank, Spark Capital, and GIC, with a bold mission to transform the stagnant school transportation industry. Operating in over 15 states across the United States—with flagship hubs in San Francisco, Los Angeles, and Seattle—we are actively extending our reach to the East Coast and Midwest regions. As a technology-driven company, we deploy cutting-edge solutions to manage and operate school district transportation systems while also launching our own charter platform and developing proprietary SaaS offerings. Additionally, we are spearheading a nationwide initiative to electrify school transportation fleets, simultaneously supporting local utilities by feeding much-needed energy back into the grid. We have been recognized as CNBC 50 disruptor, Financial Times 500 fastest growing companies, Fast Company World Changing Ideas.


Who You Are:


As Zūm's Human Resources Manager, you're excited about fostering an environment where employees feel great about where they work and what they do. You take pride in resolving conflicts, advising leaders, and developing programs that uplift and enable our employees to do their best work. Reporting to the Head of HR - Field Operations, you have a get things done mindset and the desire to take on a broad range of People initiatives in support of our Field Operations organization. This role can be based in Redwood City, CA or Los Angeles, CA.


What You'll Do:


Own & Elevate Employee Relations & Performance Management:


• Serve as the front line support for our employees—investigating employee concerns, partnering with on-site leadership to resolve employee issues, and building our employees relations practice. 

• Develop and maintain our repository of employee relations cases and performance management documentation. 

• Develop and execute strategies that drive greater employee engagement and reduce overall employee concerns and performance challenges. 


Ensure Compliance & Mitigate Risk


• Stay ahead of federal, state, and local employment laws, ensuring we are compliant in our practices and processes.

• Create training programs for managers on investigations, performance management and proper documentation. 

• Maintain a working knowledge of our Collective Bargaining Agreements (CBAs) in relation to progressive discipline, leaves of absence, and termination processes. 

• Support Leave of Absence and workplace accommodations requests, including intake of employee requests and partnering with outsourced support services as needed to create a positive employee experience. 

• Partner with People Operations, Legal, and Payroll to ensure our processes and practices are aligned, understood, and known to our employees.


Educate & Empower Employees


• Help make our processes and policies easy to understand by working with front-line managers to develop clear, concise materials and lead informational sessions to help employees understand how we work at Zūm.

• Engage with employees on escalated, complex questions or issues, ensuring a positive experience.


Optimize Field Onboarding & Offboarding


• Analyze our current onboarding and offboarding process for field employees, identify opportunities for enhancement, and drive continuous improvement of the onboarding and offboarding process.

• Work with People Operations, Recruiting, and Field Operations on aligning hiring forecasts and proactive management of the onboarding program.


Build Strong Partnerships


• Build trusted advisor relationships with managers, staff, employees, and our internal partners; ensuring seamless administration and top-tier service.

• Collaborate with HR, Payroll, and Legal to streamline processes and ensure smooth operations.

• Act as the primary escalation point for complex employee relations cases, ensuring resolution and employee satisfaction.


What You Bring To Zūm:


• 5+ years of experience in an HR or employee relations related role. 

• You have independently led employee relations investigations from initial intake through investigation and case closure.

• You are comfortable partnering with managers on performance management; advising on strategy, proper documentation and communication, and employment decisions.

• A background in advising managers on employee misconduct, due process and progressive discipline, and recommending the appropriate corrective actions.

• Experience doing all of the above for a multi-location unionized workforce. 

• Very comfortable serving as the first point of contact for employees and managers on all human resources related issues. 

• Experience supporting onboarding and offboarding of employees. 

• Understanding of basic employment law and a willingness to expand your knowledge on federal and state employment laws. 

• Strong analytical skills—you can interpret data, identify trends, and make informed recommendations.

• Exceptional communication skills—you know how to explain policies and processes in a way that makes sense to employees at all levels.

• Proficiency in HRIS systems.

• Willingness to travel up to 20% of the time to our multiple field locations.


Bonus Points If You Have


• Experience supporting leave of absence, workplace accommodations, and workers compensation claims. 

• Project management skills—you can juggle multiple initiatives and drive them to completion.

• Bi-lingual (Spanish). 


The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of equity or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more. The targeted pay range for this role in US CA is: $90,000 - $120,000


Zum Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

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CEO of Zūm
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Ritu Narayan
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Average salary estimate

$105000 / YEARLY (est.)
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$90000K
$120000K

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What You Should Know About Human Resources Manager, Zūm

At Zum, we’re on a mission to revolutionize the school transportation industry with innovative technology and an unwavering commitment to the safety and satisfaction of our communities. We are currently seeking a dynamic Human Resources Manager to join our team in Los Angeles, CA. In this role, you’ll be the heart of our organization, ensuring employees thrive and feel heard. With over 5 years of experience under your belt, you’ll have the chance to lead employee relations, facilitate performance management, and develop strategies to enhance employee engagement. Your knack for conflict resolution will shine as you partner with on-site leadership to address employee concerns and create a seamless experience for new hires during onboarding and offboarding. You’ll also take responsibility for compliance, staying updated on employment laws while crafting essential training programs for managers. Collaboration is key, as you’ll work closely with People Operations, Legal, and Payroll teams to ensure clarity and efficiency in our practices. Your strong analytical skills will help drive continuous improvements, and your exceptional communication will bridge gaps between management and staff. At Zum, we value diverse backgrounds and prefer candidates who are comfortable in a unionized environment. If you’re ready to foster an inclusive workplace and make a real impact in our company, we encourage you to bring your passion and expertise to Zum!

Frequently Asked Questions (FAQs) for Human Resources Manager Role at Zūm
What are the responsibilities of a Human Resources Manager at Zum?

As a Human Resources Manager at Zum, your primary responsibilities will include overseeing employee relations, managing performance initiatives, and ensuring compliance with federal and state employment laws. You'll investigate employee concerns, collaborate with leadership to resolve issues, and develop training programs to enhance management capabilities. Your role is integral in optimizing onboarding and offboarding processes while fostering a positive employee experience.

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What qualifications are required for the Human Resources Manager position at Zum?

To qualify for the Human Resources Manager position at Zum, candidates should have at least 5 years of experience in HR or employee relations. You must be adept at independently managing employee relations investigations, advising on performance management, and demonstrating a solid understanding of employment law. Prior experience working within a unionized workforce is highly beneficial, along with strong analytical and communication skills.

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How does Zum promote employee engagement within the HR Manager role?

At Zum, promoting employee engagement is a pivotal aspect of the Human Resources Manager role. You'll design and implement strategies that drive employee involvement, address performance challenges, and escalate complex issues as needed. By developing clear communication materials and leading informational sessions, you'll help ensure that employees feel empowered and informed about their workplace processes, ultimately creating a vibrant work culture.

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What should I expect in terms of collaboration as a Human Resources Manager at Zum?

As a Human Resources Manager at Zum, you can expect to collaborate extensively across various departments, including People Operations, Legal, and Payroll. Building trusted relationships with managers and staff is crucial for delivering seamless HR services. You'll also be the main point of contact for employee relations, working to streamline processes that enhance overall operational efficiency.

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What benefits can I expect as a Human Resources Manager working at Zum?

Working as a Human Resources Manager at Zum comes with a competitive salary range of $90,000 - $120,000, along with additional potential compensation in the form of equity or commissions. Employees enjoy a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) retirement plan, vacation days, and wellness programs. At Zum, we prioritize the well-being of our employees, ensuring they have support both in and out of the workplace.

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Common Interview Questions for Human Resources Manager
How would you handle a conflict between two employees at Zum?

In addressing a conflict between two employees, I would first conduct separate discussions to understand both perspectives. After gathering information, I would mediate a conversation between the two individuals, encouraging open dialogue and constructive feedback. My aim would ultimately be to facilitate an amicable resolution while ensuring that any underlying issues are addressed and future conflicts are minimized.

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Can you describe your experience with performance management?

Certainly! In my previous roles, I have led performance management initiatives by setting clear expectations and conducting regular evaluations. I believe in providing ongoing feedback and support, helping employees grow professionally through development plans. I’ve also facilitated training for managers to ensure they’re equipped to address performance issues effectively and empathetically.

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What strategies would you implement to improve employee engagement at Zum?

To improve employee engagement at Zum, I'd implement regular surveys to gather employee feedback and identify areas for improvement. Additionally, I would foster an inclusive environment by encouraging team-building activities and recognition programs that celebrate individual and collective achievements, ensuring our employees feel valued and connected to our mission.

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How do you prioritize compliance with various employment laws?

I maintain a proactive approach to compliance by staying updated on federal, state, and local employment laws. This involves regularly reviewing our HR policies, conducting training sessions for management, and creating accessible resources for employees to understand their rights and responsibilities. Continuous education is key to mitigating risks associated with compliance.

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Describe your experience with onboarding and offboarding employees.

I have managed comprehensive onboarding programs that include orientation, training, and mentorship to ensure new hires feel supported from day one. Similarly, I oversee offboarding by conducting exit interviews to gather feedback and insights that can help improve future onboarding experiences. My goal is to make these processes smooth and respectful for all parties involved.

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How will you ensure that HR policies are communicated effectively to all employees?

Effective communication is vital, so I would implement multiple channels for disseminating HR policies, including workshops, email updates, and an accessible intranet. I believe in breaking down complex policies into digestible formats that everyone can understand and encourage open-ended questions to clarify any uncertainties.

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How do you approach employee investigations?

In employee investigations, I take a systematic approach by first documenting the concerns raised and then conducting interviews with all relevant parties. I ensure confidentiality throughout the process and aim to be objective and unbiased in my findings. Once the investigation is complete, I provide clear recommendations for resolution to leadership, following up to ensure appropriate actions have been taken.

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What experience do you have with unionized workforces?

I have experience working in unionized environments, where I have engaged in collective bargaining discussions and enforced Collective Bargaining Agreements (CBAs). I understand the nuances involved in managing a unionized workforce and am comfortable navigating the associated challenges while fostering a collaborative relationship with union representatives.

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How do you handle sensitive information related to employee relations?

Handling sensitive information requires a high degree of confidentiality and integrity. I ensure that discussions are held in private settings and that documentation is secured. Furthermore, I only share information with those who have a legitimate need to know, and I educate employees on the importance of confidentiality to maintain trust within our organization.

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What role do you think HR plays in fostering a positive workplace culture at Zum?

HR plays a crucial role in shaping workplace culture by establishing clear values, creating inclusive policies, and promoting open communication. As HR professionals, we are stewards of the company’s culture, working on initiatives that reinforce our mission and values while ensuring every employee feels respected and valued, contributing to overall job satisfaction and productivity.

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Modernizing Student Transportation to Make it Safe, Sustainable, and Accessible for All

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 14, 2025

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