Hollister Co. - Assistant Manager, Viewmont Mall

As an Assistant Manager at Hollister Co. in Scranton, your main responsibilities include driving sales results, overseeing daily store operations, and providing exceptional customer service. You'll also manage staffing, scheduling, training, and development while ensuring effective communication across the team. Additionally, you'll be responsible for the store's presentation and will play a vital role in creating an inclusive environment where every team member feels valued.

To apply for the Assistant Manager position at Hollister Co., you should possess either a bachelor's degree or at least one year of supervisory experience in a customer-facing role. Strong problem-solving skills, effective communication abilities, and a passion for fashion are crucial. Applicants should also show adaptability in a fast-paced environment and have the drive to achieve results while fostering team collaboration.

At Hollister Co., the recruitment process for the Assistant Manager role focuses on finding candidates who resonate with our brand values. Once hired, you can expect comprehensive training that covers store operations, customer service, and leadership development. Additionally, ongoing training opportunities ensure that you continue to grow your skills, preparing you for advancement within the company.

Hollister Co. is committed to promoting from within. As an Assistant Manager, you'll have ample opportunities to develop your career, potentially moving into higher management roles based on your performance and leadership abilities. The company values personal growth and encourages employees to build a sustainable career path within the organization.

As an Assistant Manager at Hollister Co., you are entitled to a range of competitive benefits, including a quarterly incentive bonus program, paid time off, a merchandise discount, and medical, dental, and vision insurance. Other perks include life and disability insurance, a 401(K) savings plan with company match, a paid volunteer day, and opportunities for training and career progression within the company.

When describing your management style, emphasize how you motivate and engage your team members while fostering an inclusive environment. You could explain how you adapt your approach based on individual team dynamics and situations, showcasing your versatility as a leader at Hollister Co.

For this question, share a specific strategy, such as actively listening to the customer's concerns, empathizing, and finding a solution that adheres to store policy while still aiming to satisfy the customer. Highlight the importance of maintaining professionalism and composure, reflecting the customer service ethos at Hollister Co.

Discuss the importance of analyzing sales data, identifying trends, and implementing actionable strategies to engage customers. Highlight your experience in creating promotional displays or special events that can enhance customer interest and drive foot traffic to the store.

In your response, emphasize your commitment to finding candidates who align with Hollister Co.'s values. Explain your strategy for onboarding and training, focusing on mentoring techniques that promote effective learning and development, ensuring that new hires feel confident and supported.

Share your methods for encouraging open dialogue, such as regular team meetings, one-on-one check-ins, and utilizing communication tools effectively. Highlight how fostering a cohesive environment strengthens team dynamics and enhances overall store performance.

Discuss your plan to prioritize cleanliness and effective merchandising techniques. Highlight how you involve your team in the process and utilize feedback to ensure the store remains visually appealing while also managing inventory efficiently.

Mention your proactive approach to seeking out fashion trends, such as researching online, attending industry events, or following fashion influencers. Emphasize how this knowledge translates to better customer recommendations and store presentation.

Share a specific example of a challenge faced, how you approached it collaboratively, and the outcome. Discuss the importance of teamwork and how effective problem-solving can lead to improved morale and efficiency in a retail environment.

Discuss your commitment to creating a welcoming environment where every team member feels valued. Share practices you have implemented, such as team-building activities that respect diverse backgrounds or encouraging open conversations about inclusion.

Express your enthusiasm for the brand and its values, alongside your passion for both retail and fashion. Highlight how your skills align with the Assistant Manager role and how you see the potential for your growth within the company.