Retail Executive Administrative Assistant

The Retail Executive Administrative Assistant at Fairmont Scottsdale Princess plays a crucial role in facilitating the administrative needs of the Retail and Resort Experience division. This includes managing daily operations that enhance guest experiences, conducting retail market research, analyzing trends, and overseeing our online store. Additionally, you'll be responsible for coordinating with the Executive Director on various tasks, from financial spreadsheets to appointment scheduling.

To qualify for the Retail Executive Administrative Assistant role at Fairmont Scottsdale Princess, candidates should have a minimum of an Associate Degree in a related field along with 2+ years of previous administrative experience. Proficiency in Excel, Word, PowerPoint, and Outlook is essential, along with experience in editing, copywriting, and project management. Strong communication, organizational skills, and attention to detail are vital for success in this role.

At Fairmont Scottsdale Princess, the Retail Executive Administrative Assistant has access to a variety of career development opportunities. These include learning programs designed to sharpen your skills, internal promotions, and potential career paths within Accor’s global network. It's a fantastic opportunity for those looking to grow their careers within the hospitality industry.

Fairmont Scottsdale Princess is committed to fostering an inclusive workplace for all employees, including Retail Executive Administrative Assistants. By attracting and promoting diverse talent, the company cultivates an environment where everyone feels valued and respected. This commitment is integral to their culture and ensures a supportive workplace for every team member.

In addition to a competitive salary, Retail Executive Administrative Assistants at Fairmont Scottsdale Princess enjoy various perks, including employee discounts at the resort and local companies, free meals in the staff cafeteria, and comprehensive medical and dental benefits. There's also a 401K plan and opportunities for engaging in corporate social responsibility activities, contributing positively to the community.

When prioritizing tasks, I start by assessing deadlines and the impact each task has on overall goals, particularly focusing on guest satisfaction and operational efficiency. I make lists and use digital tools to track progress and stay organized, ensuring that urgent and important tasks are completed first.

Yes, I have previous experience overseeing online retail platforms where I was responsible for product listings, inventory management, and customer service inquiries. I ensured that the shopping experience was seamless and engaging, utilizing data analytics to improve sales and tailor offerings based on customer preferences.

Building customer loyalty involves providing excellent service, understanding customer needs, and maintaining open communication. I focus on personalizing the shopping experience, encouraging feedback, and implementing loyalty programs that reward returning guests.

When faced with conflict, I remain calm and listen actively to understand the other person's perspective. I aim to find common ground and propose solutions that address the issue while ensuring that feelings are validated. Maintaining a professional demeanor is key to resolving conflicts effectively.

I have experience using various project management tools like Trello and Asana, as well as content management systems such as Shopify and WordPress. These help me organize tasks, collaborate with team members, and track project progress efficiently.

To analyze market trends, I utilize online research, industry reports, and social media insights to gauge customer preferences and competitive positioning. This data helps me identify opportunities for product offerings and marketing strategies that align with current trends.

In my last position, I identified inefficiencies in our inventory tracking system. I proposed an automated solution that reduced manual entry errors and improved reporting speed, which ultimately led to better stock management and reduced waste.

My approach to providing administrative support includes proactive communication, anticipating needs, and maintaining organization. I ensure that the executive's schedule is efficiently managed, prioritizing appointments based on urgency and importance, which allows them to focus on strategic decision-making.

Ensuring excellent customer service comes from a genuine desire to meet customer needs. I make it a priority to be approachable, knowledgeable, and responsive to customer inquiries, which fosters a positive shopping environment and builds customer loyalty.

I am excited about the opportunity to work at Fairmont Scottsdale Princess because of its commitment to providing exceptional guest experiences in a beautiful setting. I believe my skills in administration and my passion for retail align perfectly with the mission of the resort, and I’m eager to contribute to such a dynamic team.