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Account Manager

R10063401 Account Manager (Open)

Location:

Erie, PA - Retail shop

How will you CONTRIBUTE and GROW?

The Account Manager (AM) is responsible for managing the sales process and driving profitable sales growth within an assigned sales territory to both existing and new Airgas customers. You will meet and exceed both corporate and regional objectives for profitable sales growth, A/R management, and customer retention in your territory.

In particular, you will:

  • Develops and executes sales plans utilizing Airgas’s sales directives and guidelines in order to service existing accounts, obtain orders, and establish new accounts. Qualifies and pursues sales leads.

  • Cultivates customer relationships by developing a deep knowledge of the customer’s business and establishing a consultative relationship.

  • Engages customers by linking the customer’s business priorities to the Airgas value proposition.

  • Prepares sales proposals by quoting pricing, establishing credit terms, and estimated date of delivery to customers based on knowledge of Airgas’s production/delivery schedules and .

  • Keeps current with industry insights, current Airgas product mixes, monitors competition by gathering current relevant marketplace including information on pricing, products, new products, delivery schedules, and merchandising techniques.

  • Partners with internal resources to accomplish growth objectives. Establishes and maintains clear and consistent lines of communication with internal departments relative to customer successes, customer opportunities, new customer developments and other customer specific information.

  • Maintains and submits sales reports (daily call reports, weekly work plans, and monthly and annual territory analyses) as required by District Manager (DM) through SAP.

  • Actively reviews and manages existing customer Accounts Receivable balances to help minimize Airgas working capital investment and financial risk.

  • Other duties as assigned.

________________________

Are you a MATCH?

  • Bachelor’s degree in a science, business or related degree field required. In lieu of degree, consideration for up to 4 years of additional related experience may be accepted.

  • A minimum of 3 years of prior outside business-to-business sales experience to include proven experience and success in solution-selling concepts and a demonstrated history of managing customers throughout a defined sales territory.

  • Familiarity with industrial and specialty gases, industrial gas / welding supply sales a plus.

  • Knowledge of customer segmentation and ability to prioritize the targeting of customers delivering the highest value to Airgas.

  • Proven success using a consultative sales approach providing multiple layers of value to a customer to establish a mix sales solutions and products

  • Proven success of using their deep knowledge of customer's business, current macro- and microeconomic trends, industry trends, and potential new business opportunities.

  • Working knowledge of SAP a plus.

  • Must have excellent organizational, written and oral communication, listening and presentation skills.

  • Strong PC skills (i.e. Windows, Word, Excel, email) with ability to acclimate to a PC based order entry system and wireless, handheld scanning device.

  • Self-starter; self-motivated, operates with a sense of urgency; ability to work and succeed independently.

  • Strong organizational, analytical and planning skills.

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

  • Reliable transportation, current driver’s license, minimum liability insurance as required by state of vehicle registration.

  • Employee may be required to remain stationary for extended periods of time including sitting in an automobile for long periods of time.

  • Employee may occasionally be required to transverse through office and/or manufacturing locations.

  • Employee will frequently be required to actively listen and exchange information.

  • Employee will be required to observe and assess information received via computer.

  • Requires frequent use of computer, telephone and operation of a motor vehicle.

  • May occasionally be required to lift and/or move up to 60 pounds

  • Frequent local travel (75% of work time).

  • Minimal overnight travel.

  • Must have reliable, appropriate transportation.

  • Job requires visitation of customer sites, which have varying environments/conditions, layouts, and accessibility.

________________________

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. 

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children,  including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates. 

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program for dependent children.

_________________________

Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

_________________________

Equal Employment Opportunity Information
 

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. 

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

_________________________

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Average salary estimate

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What You Should Know About Account Manager, Air Liquide HR

At Airgas, we’re looking for an enthusiastic and driven Account Manager to join our team in Erie, PA! As an Account Manager, you’ll have the incredible opportunity to manage the sales process and drive profitable sales growth in your assigned territory, supporting the needs of both existing and new customers. Your primary goal will be to meet and exceed sales objectives while building lasting customer relationships. You’ll dive into developing tailored sales plans, pursuing hot leads, and directly engaging with customers to understand their business needs intimately. Using your consultative skills, you’ll connect business priorities with Airgas’s exceptional offerings, tailoring proposals and pricing structures that cater to our clients. Keeping a finger on the industry pulse is crucial, so you’ll also research market trends and competitor offerings. You’ll collaborate closely with internal teams, ensuring clear communication on customer developments and sales reports to the District Manager. If you have a bachelor’s degree, three years of B2B sales experience, and a passion for cultivating relationships, then this role might be the perfect match for you. Join us at Airgas and be a vital part of building a diverse and inclusive workplace dedicated to innovation and success!

Frequently Asked Questions (FAQs) for Account Manager Role at Air Liquide HR
What are the primary responsibilities of the Account Manager at Airgas?

The Account Manager at Airgas is responsible for managing the sales process within their assigned territory, focusing on profitable sales growth. This includes developing sales plans, qualifying leads, building customer relationships, preparing proposals, and submitting sales reports while engaging with internal teams regarding customer opportunities.

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What qualifications are necessary to be an Account Manager at Airgas?

To be considered for the Account Manager role at Airgas, you need a bachelor’s degree in a relevant field or equivalent experience, along with at least three years of successful B2B sales experience. Familiarity with industrial and specialty gases and a strong consultative sales approach are also beneficial.

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How does the Account Manager at Airgas handle customer relationships?

An Account Manager at Airgas develops trust-based relationships by deeply understanding customers’ businesses and aligning their needs with Airgas's value proposition. This consultative approach helps in offering tailored solutions that drive client satisfaction and loyalty.

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What skills are important for success as an Account Manager at Airgas?

To succeed as an Account Manager at Airgas, candidates should possess strong communication skills, organizational abilities, analytical thinking, and the capacity to work independently. It's also essential to have knowledge of customer segmentation, the ability to adapt to changing environments, and comfort using technological tools like SAP.

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What travel requirements are there for the Account Manager position at Airgas?

The Account Manager position at Airgas requires frequent local travel, accounting for about 75% of the working time. This involves visiting customer sites and potentially working in varying environments, so reliable transportation and a valid driver’s license are necessary.

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Common Interview Questions for Account Manager
Can you describe your sales process?

In answering this question, emphasize your systematic approach. Discuss researching potential clients, qualifying leads, engaging customers, and providing tailored solutions. Highlight how you follow up and measure success to ensure continuous improvement.

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How do you build relationships with clients?

Talk about your strategies for connecting with clients, such as regular communication, understanding their needs, and providing valuable insights. Mention specific examples where your relationship-building skills led to successful outcomes.

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What experience do you have with solution selling?

Share your past experiences where you've successfully identified challenges faced by your customers and proposed tailored solutions that added value. Emphasize how solution selling differs from traditional sales methods in creating lasting client relationships.

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Describe a time you overcame a significant challenge in sales.

Demonstrate your problem-solving skills by sharing an experience where you faced a significant obstacle in closing a deal. Explain the steps you took, what you learned, and how it improved your sales strategies moving forward.

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How do you stay updated on industry trends?

Discuss your methods for keeping up with industry trends, such as subscribing to relevant publications, attending industry events, or participating in webinars. Convey the importance of this knowledge in aligning your sales strategies with market demands.

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What role does teamwork play in your sales approach?

Highlight your collaborative spirit and discuss how you work with internal departments to achieve sales goals. Share an example of a successful team project, emphasizing the value of clear communication and team synergy.

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How do you prioritize your sales leads?

Describe your process for evaluating leads based on factors such as potential value, relationship history, and urgency. Explain how this prioritization helps to maximize your productivity and hit your sales targets effectively.

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What techniques do you use to close a sale?

Share specific closing techniques that have proven effective in your experience, such as summarizing the benefits before asking for commitment or creating a sense of urgency. Adjust your approach based on the client's personality or situation.

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How do you handle objections from customers?

Explain your approach to addressing customer objections calmly and directly. Discuss the importance of active listening and adapting your proposal to mitigate concerns while reinforcing the value of your offering.

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Why do you want to work at Airgas?

Express your admiration for Airgas's commitment to customer service, innovation, and diversity. Link your personal values and career goals with Airgas's mission and how you envision contributing to the company's success.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 9, 2025

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