Head of Product Marketing, Amazon Connect

Do you enjoy a fast-paced workplace where you are instrumental in taking businesses to the next level. Are you interested in industry leading AI technology. The Amazon Connect team is looking for a highly motivated Product Marketing Manager (PMM) to lead a team of talented PMMs who drive product launches, market research, messaging, and go-to-market strategy for AWS's Customer Experience Solution, Amazon Connect, that is transforming customer service with AI.We are looking for a talented Product Marketing Manager with strong management, go-to-market, and storytelling skills to develop customer-centric narratives and deliver engaging experiences to drive top-level business goals. As the lead PMM in this fast growing, exciting space you will have the opportunity to help lead development efforts, drive global growth, and help shape the future this technology that will have a significant impact on our businesses.You will be hands-on with your product marketing team and will work with senior AWS leadership on strategy and investment decisions.You will listen to and represent customers - from the world's largest enterprises to high-growth startups - in order to deliver best-in-class solutions and customer experiences.To be successful in this role you will need an established background in leading PMM teams, a knowledge of B2B marketing, an understanding of SaaS applications, and the ability to build strong relationships with stakeholders to deliver mutual benefits. Strong team building and mentorship skills are essential.Position may be located in Seattle, WA, Austin, TX, or the Bay Area in CA. Relocation offered from within the US only to these locations only.Key job responsibilities- Development of product positioning and customer facing messaging- Work with executive leadership, at both the strategic and tactical level, to champion bold, creative ideas- Articulate complex technical concepts in simple terms- Define strategy, metrics, measurement plan, and testing plan for related programs- Test and refine new marketing approaches and channels to reach and engage key audiences- Own campaigns from end-to-end: managing creative processes, targeting and segmentation, planning, execution, reporting, and optimization- Analyze messaging and campaign effectiveness, data-driven- Work effectively across AWS with groups such as engineering, marketing, sales, business development, and evangelists to achieve our joint business goals.A day in the lifeDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to applyIf your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connectionOur employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best EmployerThat's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.When we feel supported in the workplace and at home, there's nothing we can't achieve.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curiousOur employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professionalWork/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.