Manager Assistant - job 2 of 3

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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

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As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.

The Technology Portfolio Management (TPM) organization sits under Technology Business Enablement within the Enterprise Platform & Technology Business Enablement Team.  The Technology Portfolio Management organization strives for predictability, transparency, and efficiency by being a best-in-class enabler of Technology processes.

With ~70 colleagues and contractors, TPM’s success is founded in the efficiency of organizational processes and operations. To help maintain and grow this standard, we’re seeking a highly-organized, hard-working and enthusiastic Manager Assistant to run daily processes, project management and colleague engagement activities globally in TPM. The Manager Assistant will support the VP, Tech Portfolio Management and oversee operations and portfolio management for the organization. Furthermore, the position will help develop insights and influence the strategic direction of projects.

Reporting to the Vice President, TPM, this position is in part responsible for ensuring the effectiveness and efficiency of the leadership team’s operating rhythm and delivery of goals. This a great opportunity for a driven individual to apply program or operations management skills scale in a fast-paced, exciting technology organization.

Key Responsibilities include:

• Partner across the team to define, document and communicate strategic priorities and help shape the TPM vision, strategy and roadmap
• Document annual and quarterly goals for the team, assist with tracking performance against goals and communication with the team on performance on a regular basis
• Craft presentations for key business updates with senior leaders and internal stakeholders 
• Develop presentations, content and agendas for key internal and external meetings (e.g. Town Halls, workshops, employee engagement events)
• Support the VP with management and administration of quarterly/annual processes (goal setting, scorecard management, year-end performance reviews, talent assessments, investment planning, and business planning)
• Own and manage team budgets, ensuring accuracy of reporting, correct utilization of funds, and escalating and resolving any issues in coordination with business partners
• Collaborate with enterprise partners as well as with other centers of excellence on key initiatives and business priorities
• Understand the pulse of the TPM team, assess the health of colleague engagement and development within the team, propose recommendations to address key themes/top priorities and manage initiatives to optimize (including team events, rewards and recognition and more)
• Increase the efficiency of existing processes and procedures to enhance the organization’s internal capacity. 

Qualifications:

The successful candidate will be proactive, highly organized, a team player, a confident communicator at all levels, and eager to take full ownership of their work.

Skills & Experience:

• Solid business acumen and understanding of how large matrixed organizations operate
• Excellent communication skills and the ability to tailor complex messages to executive audiences with brevity, simplicity and impact
• Ability to work under pressure with tight deadlines, continually prioritizing requests while being able to balance attention to detail and accuracy while also thinking “end to end”
• Excellent organization and planning skills are essential
• Versatile, with ability to wear many hats and focus on creative problem solving
• Strong sense of integrity with ability to handle sensitive issues and maintain complete confidentiality
• A demonstrated self-starter who is able to lead projects with autonomy while also having working knowledge of project and process management
• Eager to lead as well as follow and receive feedback with an outlook toward team success and growth
• Pro-active collaboration with ability to build trust through transparency of information and delivering on commitment
• Prior experience in Technology, Product or Portfolio related team is preferred
• Minimum of 4 years of relevant work experience
• Undergraduate degree required

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.