Claims Adjuster

As a Claims Adjuster at American Farm Bureau Insurance Services, the role involves various responsibilities, including performing loss adjustments, conducting quality control inspections, and gathering facts related to reported claims. You will also need to stay informed about crop insurance procedures, analyze software for compliance, and carry out audits to ensure company standards are met.

To qualify for the Claims Adjuster position at AFBIS, Inc., you should have a Bachelor's degree or a minimum of 2 years of claims adjusting experience. Additionally, obtaining the required adjuster certifications and licenses is essential, along with possessing strong analytical and communication skills.

The work environment for a Claims Adjuster at American Farm Bureau Insurance Services is primarily remote, allowing you the flexibility to manage your tasks effectively. However, there will be a need for occasional travel to perform on-site inspections, which adds a unique aspect to the job.

A successful Claims Adjuster at AFBIS, Inc. should have excellent verbal and written communication skills, strong problem-solving abilities, and proficiency with Microsoft Word and Excel. Knowledge of farming practices and crop insurance also contributes to effective performance in this role.

American Farm Bureau Insurance Services offers a competitive benefits package that includes medical, dental, vision, life and disability insurance, a pension plan, a 401(k) retirement plan, paid holidays and vacation time, and employee assistance programs, making it an attractive workplace for a Claims Adjuster.

When discussing your experience with claims adjusting, be specific about past roles. Highlight your responsibilities, the types of claims you handled, and any notable outcomes. Using examples can illustrate your problem-solving skills and attention to detail.

To demonstrate your commitment to staying current, mention specific resources you follow, such as industry news, associations, or training programs. Discuss how you apply this knowledge in your work to ensure compliance and quality.

Share specific strategies, such as active listening, empathy, and clarity in communication. Mention how you adapt your communication style based on the audience, whether speaking with clients or collaborating with team members.

Use the STAR method (Situation, Task, Action, Result) to outline a specific challenging case. Be sure to highlight your analytical skills and attention to detail in finding a resolution that satisfied all parties involved.

Discuss techniques you employ for analysis, such as thorough documentation review, consulting with experts, and utilizing technology. Highlight your analytical thinking and how it leads to informed decision-making.

Explain your approach to prioritizing tasks, such as using tools, making to-do lists, or leveraging technology. Discuss how you assess urgency and importance to ensure timely resolution of claims.

Emphasize your conflict resolution skills and approach to handling disputes. Highlight your ability to listen, empathize, and work towards mutual understanding while still adhering to company policies.

Discuss specific software tools you have used, emphasizing your proficiency and any unique features that you found beneficial. Mention how these tools improved your workflow and enhanced your productivity.

Share your passion for agriculture and how it aligns with your professional goals. Discuss any personal experiences or connections to farming that inspire you to help others in this field.

Identify the skill you consider most critical, such as communication, analytical abilities, or empathy. Justify your choice with examples of how that skill positively impacts the claims process and client relationships.