Job Title: Service Coordinator

Job Description

The Service Coordinator is responsible for processing and scheduling new Service Work Orders using the company’s order processing system (CRM). This includes preparing and processing service quotes, orders, and tickets, as well as logging technician check-ins. The role involves field service coordination and interfacing with various stakeholders such as Field Services Engineers, third-party Technicians, General Contractors, Electricians, and Tile vendors to ensure the completion of Service Work Orders. Additionally, the Service Coordinator will review service paperwork, communicate with Account Managers, update the company’s ERP system, maintain job status, and follow up on service schedules.

Responsibilities

• Process and schedule new Service Work Orders using the company’s order processing system (CRM).
• Prepare and process service quotes, orders, and tickets.
• Log technician check-ins and check-outs.
• Coordinate field service activities.
• Interface with Field Services Engineers, third-party Technicians, General Contractors, Electricians, and Tile vendors to complete Service Work Orders.
• Review technician service paperwork to confirm service completion and accuracy.
• Communicate and interact with Account Managers to revise purchase orders and NTE as required.
• Update the company’s ERP system for each device replaced.
• Maintain job status and update customer work order portals or communicate directly with customers via email/phone.
• Follow up on Service Work Orders to ensure they are on schedule.
• Process return labels and RMAs for unused products.
• Verify vendor invoices for accuracy.
• Post new Service Orders in the company's order processing system upon job completion.
• Attach required documents and process Service Orders for invoicing.
• Create and monitor reports as needed.

Essential Skills

• ERP or CRM knowledge - Microsoft Dynamics is ideal but not required.
• 1+ years of experience in install, field service coordination, or dispatch.
• Recent college graduates looking to start their career are welcome.
• Experience in a construction or manufacturing environment.
• Proficiency in Microsoft Office.
• Experience with invoicing and order processing.
• Project scheduling and coordination skills.

Additional Skills & Qualifications

• Ability to work in a fast-paced and changing environment.
• Strong communication skills.
• Attention to detail and accuracy.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lake Forest,CA.

Application Deadline

This position is anticipated to close on Apr 1, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.