Field Operations Coordinator - Santa Clarita, CA

As a Field Operations Coordinator at OPENLANE, your primary responsibilities will include conducting thorough vehicle assessments using our mobile application, coordinating with dealerships to ensure vehicle inspections meet our standards, and submitting detailed inspection reports. You'll also assist in marketing efforts by distributing promotional materials while maintaining clear communication with both internal teams and external partners.

A successful Field Operations Coordinator at OPENLANE should have a minimum of 5 years of automotive experience, ideally as a vehicle mechanic or in a similar capacity. Additionally, proficiency in technology for electronic reporting submission is essential. Strong organizational and communication skills are critical for successful collaboration with dealerships and internal teams.

At OPENLANE, we believe in encouraging the growth of our employees. As a Field Operations Coordinator, you'll benefit from a robust employee assistance program, tuition reimbursement for eligible courses, and numerous opportunities for skill enhancement. We're proud of our company culture that prioritizes internal promotions and diverse career paths.

Field Operations Coordinators at OPENLANE enjoy a competitive hourly rate between $28-$30, along with comprehensive medical, dental, and vision benefits. Additional perks include a 401K plan with company matching, generous paid leave policies, and employer-paid group insurance options. We also emphasize work-life balance with paid service days to give back to the community.

A typical day for a Field Operations Coordinator at OPENLANE involves conducting vehicle inspections, preparing and submitting detailed reports, and facilitating efficient communication between the sales and operations teams. You’ll also engage with dealerships, ensuring adherence to our standards while contributing to marketing initiatives as needed.

When answering this question, provide specific examples of your previous experience conducting vehicle assessments, detailing the types of inspections you performed and the tools you utilized. Highlight any relevant technologies you've used, demonstrating your proficiency in the inspection process.

To effectively answer this question, discuss the methods you use to maintain accuracy, such as double-checking documentation, using checklists, and utilizing technology for electronic submissions. Emphasize your attention to detail and organization skills.

Highlight your approach to building relationships, such as effective communication, actively listening to concerns, and following up on inspections. Mention how creating trust and understanding dealership needs benefits operational efficiency.

Explain your prioritization techniques, such as using calendars or task lists. Share examples of how you've successfully managed multiple tasks or tight deadlines in the past while maintaining high-quality work.

Provide an example of a difficult situation, such as a time when inspections were delayed or discrepancies arose. Describe how you assessed the situation, the actions you took to resolve it, and the positive outcome that resulted.

Discuss how you've utilized technology to enhance your efficiency in inspections and reporting. Highlight specific tools, apps, or software you've employed, showcasing your experience and adaptability with technology.

Explain your methodology for onboarding and training new staff members, including creating training materials, mentoring processes, and hands-on practice. Focus on your ability to share knowledge and ensure work quality.

List the essential qualities such as attention to detail, excellent communication, strong organizational skills, and a customer-focused mindset. Provide examples of how these attributes have led to success in your previous roles.

Choose an example where you identified a potential risk in processes or inspections and took action based on your data analysis or intuition. Describe the situation, actions taken, and the successful outcome to reinforce your decision-making skills.

Discuss techniques that you use to keep engaged, such as setting personal goals, seeking continuous improvement, or focusing on the bigger picture. Share how this motivation affects the quality of your inspections.