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Sr. Product Manager - Tech (Customer Experience)

Join the Team Revolutionizing Global Supply Chains at Auger 

Imagine working at a company where you get the best of all worlds: the fast-paced execution of a startup and the guidance of leaders who’ve built things that actually work at scale. Founded by 23-year Amazon veteran and serial innovator Dave Clark, and backed by a $100M investment led by Oak HC/FT, we're not just rethinking how global supply chains operate—we’re redefining them. 
 
At Auger, we envision a future where global supply chain technology is as intuitive as your favorite app. No more complex spreadsheets, no more arcane queries, no more clunky “franken-software” —just real-time insights, smooth automation, and a frictionless experience that helps companies make fast decisions.

We believe supply chain problems aren’t just business problems—they’re human problems. When a supply chain breaks down, it’s not just an inconvenience—it means products don’t make it to store shelves, workers face burnout, and the environment pays the price. Auger is here to change that, and we need you to help us do it. With us, you’ll be part of an expert team that is fundamentally reshaping one of the world’s most vital industries and will make global supply chains more efficient, more sustainable, and ultimately, better for everyone. 

You'll work alongside the brightest minds in the industry, learn cutting-edge technologies, and be empowered to take on challenges that will stretch your skills and your thinking. If you’re ready to help us build the future of global logistics, come join the ride. 


About the Team & Role: 

As a Senior Product Manager - Tech at Auger, you will own and drive the development of our customer-facing supply chain operating platform. This means delivering the user experience that supports how customers engage with Auger—through in-platform workflows and the Auger LLM.

Your primary customers will be end-users at enterprises who manage decisions across the supply chain and rely on our platform to understand their supply chains, automate decisions, and take action to mitigate risks, reduce costs, and drive revenue through supply chain optimization. You’ll be responsible for deeply understanding their needs and workflows, and translating them into intuitive, consumer-grade product features. 


This is a strategic, high-ownership position that requires vision, leadership, and technical fluency. You will define the roadmap, drive execution, and collaborate with design and engineering teams to deliver a seamless, intelligent, and performant experience across the full customer-facing Auger platform. 

 

Key Responsibilities 

  • Define and drive the product strategy for our end-to-end supply chain operating system. This includes platform-level UX, customer-facing intelligence layers, application modules, workflow orchestration, and LLM-powered experiences. 

  • Gather insights through direct engagement with external users to inform feature development and prioritization. 

  • Develop and own the product roadmap, prioritizing high-impact features and enhancements, ensuring clarity on what gets built and why. 

  • Work closely with engineering teams to translate requirements into scalable, technically feasible solutions. 

  • Stay ahead of emerging trends in user experience, decision automation, applied AI/LLMs, and intelligent workflow platforms. 

  • Ensure the Auger platform delivers an intelligent, usable, and responsive experience that empowers customers to make better, faster supply chain decisions with confidence. 

 

Qualifications 

  • 10+ years of product management experience, with a strong track record of delivering complex enterprise SaaS or AI-powered platforms with consumer-grade UX. 

  • Ability to work closely with engineers, understanding trade-offs in scalability, performance, and data architecture. 

  • Experience working with or integrating LLMs and AI agents into user-facing applications. 

  • Ability to work with Design and strong UX intuition when designing interfaces for supply chain users of varying technical expertise. 

  • Strong communicator who can translate technical complexity into clear, compelling narratives for stakeholders. 

  • Bonus: Experience in supply chain or operational decision systems.

Benefits

  • Highly competitive total compensation packages  

  • Top tier medical, dental, and vision insurance  

  • 401K 

  • Work with teammates who tackle complex and consequential challenges with resilience, determination, and good humor.  

If you’re ready to join a company that’s on a mission to make the world’s supply chains work smarter, faster, and more sustainably—without the clunky tech—then we want to hear from you! Apply today and let’s build this together. 

Auger considers all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Average salary estimate

$135000 / YEARLY (est.)
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$120000K
$150000K

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What You Should Know About Sr. Product Manager - Tech (Customer Experience), Auger

Join the dynamic team at Auger as a Senior Product Manager - Tech, specializing in Customer Experience! Here at Auger, we're on the cutting edge of transforming global supply chains, harnessing the nimbleness of a startup while benefiting from the wisdom of industry veterans, like our founder, Dave Clark, who brings over two decades of Amazon experience. Auger’s vision is to make supply chain technology as intuitive as your favorite app, eliminating the complexities of traditional systems. As the Senior Product Manager, you’ll take charge of enhancing our customer-facing supply chain platform, ensuring the user experience is streamlined and empowering for enterprise end-users. You’ll engage deeply with customers, gathering insights to drive feature development that aligns with their workflows and needs. Not only will you define and execute the roadmap for our platform, but you’ll also collaborate closely with design and engineering teams to create sophisticated yet user-friendly features. Whether it’s integrating advanced AI models or staying ahead of industry trends, your role will be pivotal in making supply chains smarter and more sustainable. If you’re excited about leading innovative solutions and tackling real-world challenges in logistics, this is the place for you to shine and be part of something transformative. Come help us revolutionize the future of global supply chains, where technology meets human-centric design at Auger!

Frequently Asked Questions (FAQs) for Sr. Product Manager - Tech (Customer Experience) Role at Auger
What are the primary responsibilities of a Senior Product Manager - Tech at Auger?

As a Senior Product Manager - Tech at Auger, your main responsibilities include defining the product strategy for our supply chain platform, capturing user insights to shape feature development, developing the product roadmap, and collaborating with engineering and design teams to deliver an intuitive user experience. You will also need to stay abreast of emerging technologies and trends in user experience and AI.

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What qualifications are needed for the Senior Product Manager - Tech position at Auger?

Ideal candidates for the Senior Product Manager - Tech role at Auger should have over 10 years of experience in product management, particularly with complex enterprise SaaS or AI-driven platforms that feature consumer-grade UX. Familiarity with LLMs, strong communication skills, and a background in supply chain or operational decision systems are highly valuable.

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How does Auger ensure a great customer experience in supply chain management?

At Auger, we prioritize customer experience by deeply understanding user workflows and needs, translating them into simple features. This is achieved through constant engagement with users, employing insights to inform our development process, and focusing on innovative, intelligent design to make decision-making easier and more effective.

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What role does technology play in the Senior Product Manager's responsibilities at Auger?

Technology plays a crucial role in the Senior Product Manager's responsibilities at Auger. This position requires technical fluency to translate complex requirements into feasible solutions, particularly when working with AI and LLMs. The goal is to integrate advanced technologies that improve user interaction and streamline the decision-making process within the supply chain.

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Why is Auger focusing on redefining global supply chains?

Auger believes that supply chain issues are fundamentally human problems that impact various stakeholders, from businesses to consumers. By redefining global supply chains, we aim to create systems that deliver real-time insights and automation, minimizing disruptions and helping companies operate more efficiently and sustainably.

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Common Interview Questions for Sr. Product Manager - Tech (Customer Experience)
Can you describe your experience with developing supply chain products?

When answering this question, focus on specific projects you've worked on, the challenges you faced, and how you collaborated with cross-functional teams. Highlight unique solutions you brought to the table that improved user experience or operational efficiency.

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How do you prioritize features when developing a product roadmap?

Discuss your approach to prioritization, which may include user feedback, business impact, and alignment with company goals. Be prepared to provide examples of how you’ve successfully balanced various stakeholder demands in past roles.

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What strategies do you use to understand user needs?

Share tactics such as conducting user interviews, surveys, and usability testing. Illustrate how you use these insights to inform product decisions that enhance user experience and meet market demands.

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Describe a time you faced a technical challenge. How did you solve it?

Choose a relevant example that showcases your problem-solving abilities. Discuss the context, the challenge, the steps you took, and the outcome. This shows your resilience and technical acumen.

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What is your experience with AI and LLMs in product development?

Demonstrate your familiarity with AI technologies, especially LLMs, by providing examples of projects where you've incorporated such innovations. Explain the impact these technologies had on user experience and overall product success.

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How do you communicate with technical teams to ensure project success?

Explain your style of communication—emphasizing clarity, specificity, and active listening. Share examples of how you’ve translated technical language into understandable concepts for non-technical stakeholders and vice versa.

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Why do you want to work at Auger?

Express genuine enthusiasm for Auger’s mission and values. Discuss how your experience aligns with the company’s goals in redefining supply chains, and how you believe you can contribute to the team and its vision.

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What do you think is the biggest challenge in supply chain management today?

Provide insights into current market challenges such as fluctuations in demand, digital transformation, and sustainability. Discuss your thoughts on how innovative products can address these challenges and improve supply chain efficiency.

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How do you stay updated on industry trends?

Mention your strategies for keeping current, such as following industry news, participating in forums, attending webinars, or engaging with other professionals. Highlight how this knowledge informs your product decisions.

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How would you foster a collaborative environment between cross-functional teams?

Discuss your approach to collaboration, emphasizing communication, shared goals, and respect for diverse perspectives. Provide examples of successful collaborations in past roles that led to impactful product outcomes.

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DATE POSTED
March 27, 2025

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