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Senior Manager, Customer Experience (CX) Strategy

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Job Requisition ID #

25WD86578

Position Overview

As a Senior Manager, Customer Experience (CX) Strategy, you will design and implement strategies and organizational capabilities to systemically transform the CX culture and improve customer satisfaction, loyalty, and business growth across all touchpoints.

You will bridge the gap between understanding the importance of CX and effectively activating across people, processes and platforms to drive real change. Securing leadership commitment to CX across all levels is crucial, you will act as a trusted advisor to senior executives on CX strategy.

You will collaborate closely with the Customer Insights and Action Management teams, as well as with Marketing, Sales, Go-to-Market Strategy and Operations.

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $138,100 and $223,410. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Responsibilities

Lead and manage the Customer Experience Strategy team, providing guidance, mentorship, and support to team members to ensure they achieve their individual and team goals

Establish the long-term CX vision and strategy roadmap, developing effective customer experience capabilities

Develop the journey management practice

Create and gain adherence to a customer experience north star and guiding design principles in support of the Autodesk Brand

Ensure the technical solutions for capturing, analyzing, and acting on customer feedback to enhance Autodesk products and services align with our business needs

Minimum Qualifications

Proven ability to hire, manage, and inspire a high performing Customer Experience Strategy team with the ability to foster a positive and engaging culture

Demonstrated expertise in developing and implementing successful customer experience strategies at global SaaS companies

Demonstrate strong critical thinking, problem-solving, financial analysis, and systems thinking skills to effectively develop CX strategies and create compelling business cases

Demonstrate strong critical thinking, problem-solving, financial analysis, and systems thinking skills to effectively develop CX strategies and create compelling business cases

Proficiency in conducting CX market research and competitive analysis with the ability to synthesize findings into strategic recommendations

Proficiency in creating and utilizing customer journey maps and personas

Deep understanding of customer experience principles, technologies, and leading practices

Strong written and verbal skills with the ability to build relationships and influence stakeholders at all levels

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Sales Careers

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Autodesk Glassdoor Company Review

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CEO of Autodesk

Andrew Anagnost

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Average salary estimate

$180755 / YEARLY (est.)

min

max

$138100K

$223410K

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What You Should Know About Senior Manager, Customer Experience (CX) Strategy, Autodesk

As a Senior Manager, Customer Experience (CX) Strategy at Autodesk in beautiful Portland, OR, you'll play a pivotal role in transforming our customer experience on a grand scale. Imagine leading a talented team focused on crafting and activating innovative CX strategies that truly make a difference! You'll be at the forefront of establishing a CX culture that values customer satisfaction and loyalty as the cornerstone of our business growth. Your expertise will guide you in bridging the gap between understanding CX's importance and effectively rolling it out across our teams and platforms. Securing leadership commitment is key, and you’ll be seen as a trusted advisor to our senior executives. Working closely with diverse teams, including Customer Insights and Marketing, you’ll not only enhance customer interactions but also inspire a culture of collaboration. We’re excited to offer you a rewarding compensation package, alongside the opportunity to contribute to Autodesk's mission of helping innovators turn their ideas into reality. If you’re ready to drive change and create lasting impacts, we’d love for you to join us and shape the future together!

Frequently Asked Questions (FAQs) for Senior Manager, Customer Experience (CX) Strategy Role at Autodesk

What are the responsibilities of a Senior Manager, Customer Experience (CX) Strategy at Autodesk?

The Senior Manager, Customer Experience (CX) Strategy at Autodesk is responsible for leading the CX strategy team, establishing long-term vision, and developing customer experience capabilities. This role involves guiding team members, developing journey management practices, and creating adherence to CX principles that align with our brand.