Patient Services Representative | Scheduling

As a Patient Services Representative at Avera Medical Group in Mitchell, you will welcome patients, assist with check-in and registration, verify demographics and insurance information, and ensure collections of service payments are processed. You will also be responsible for conducting insurance verifications and acquiring necessary consent and waiver forms. Another key aspect of your role includes managing appointment scheduling while keeping the workflow efficient and coordinating care among nurses, physicians, and patients.

To qualify for a Patient Services Representative position at Avera Medical Group, a High School diploma or GED equivalent is required, alongside 1-3 months of relevant experience or training. Alternatively, a combination of education and experience will also be accepted. Essential skills include effective communication, organizational abilities, and a dedication to upholding Avera’s core values of compassion and hospitality.

Working as a Patient Services Representative at Avera Medical Group in Mitchell offers a collaborative and supportive environment. You’ll join a multidisciplinary team committed to moving health forward and providing excellent patient care. The role involves interacting directly with patients and healthcare professionals, fostering a spirit of teamwork and community service, which makes every day fulfilling and engaging.

Avera Medical Group offers a range of benefits for both part-time and full-time employees, including paid time off available from day one, access to free health insurance options for qualifying employees, and a retirement plan with up to 5% employer matching contributions. Additional benefits include opportunities for career development and hands-on training, all aimed at supporting you in achieving a balanced and healthy life.

Avera Medical Group is dedicated to the professional growth of its employees, including Patient Services Representatives. You can expect hands-on training and mentorship opportunities to enhance your skills and career prospects. Avera encourages continuous learning and offers resources and support to help you grow as a part of the team dedicated to exceptional patient care.

In addressing difficult situations, it's important to remain calm and empathetic. Listen actively to the patient's concerns and acknowledge their feelings. Focus on finding a solution or providing information that can help ease their worries. Constructive communication and maintaining a professional demeanor can turn a challenging interaction into a positive experience.

To ensure accuracy in processing patient information, I double-check all documentation before finalizing it. I verify demographics and insurance details meticulously and ask clarifying questions when needed. Additionally, I keep organized records and utilize software tools efficiently, which helps in minimizing errors and enhancing data integrity.

Confidentiality is paramount in a patient services role as it builds trust between patients and healthcare providers. I ensure that sensitive information is shared only with authorized personnel and kept secure at all times. Upholding privacy regulations such as HIPAA is essential not just legally, but also in aligning with Avera's commitment to patient care and respect.

In my previous role, I collaborated with a multidisciplinary team to streamline appointment scheduling. By communicating clearly and checking in regularly with team members, we were able to reduce wait times and improve patient satisfaction. I believe that teamwork is essential in healthcare to provide the best experience for patients.

I prioritize tasks based on urgency and patient needs. I create a checklist to keep track of all responsibilities, focusing on immediate needs—such as checking in patients—while keeping other tasks like scheduling and paperwork on track. Effective time management and staying organized are crucial to ensuring all duties are completed efficiently.

A great Patient Services Representative should possess excellent communication skills, empathy, and a strong customer service orientation. They need to be detail-oriented and organized, as well as adaptable in a fast-paced environment. Ultimately, being genuinely passionate about helping others, as well as embodying Avera's values of compassion and hospitality, makes someone truly exceptional in this role.

I promote effective communication by listening actively and asking clarifying questions to ensure everyone is on the same page. I adapt my communication style based on the audience—being clear and concise with patients while being detailed with team members as needed. Utilizing available tools and channels enhances communication and helps maintain a smooth workflow.

I maintain a positive attitude by focusing on the impact I'm making in patients' lives. I remind myself of the bigger picture and take short breaks to re-center myself. Celebrating small wins and keeping an optimistic outlook helps me navigate busy times while providing the best service possible. Keeping Avera’s mission in mind also fuels my motivation.

When training new staff, I would create a structured onboarding plan that includes both hands-on practice and theoretical training. I believe in being a mentor, so I'd provide guidance, share resources, and facilitate a welcoming environment. Encouraging questions and promoting open communication allows new team members to feel supported as they acclimate to their roles.

I am excited about working as a Patient Services Representative at Avera Medical Group because I admire the organization's commitment to patient-centered care and community health. The opportunity to be part of a compassionate team that genuinely impacts individuals' lives resonates with my personal values. I'm eager to utilize my skills in a role that involves direct interaction with patients and contribute to Avera's mission.