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Product Management Co-op

Company Details

 

Company URL: https://www.berkleytechnologyservices.com/   

 

Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC’s 60+ operating units across the globe. BTS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.   

  

Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the “What’s Next” in our industry and beyond.   

  

With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future -- leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles you'd never known existed. Come join us as we push forward into the future of industry leading technological solutions.   

  

Berkley Technology Services: Right Team, Right Technology, Simple and Secure

Responsibilities

An Associate Product Management Analyst Co-op combines strategic thinking, technical expertise, and analytical skills to ensure CCM software products meet customer demands and drive business success. This role is ideal for someone passionate about product development and eager to learn the intricacies of product management. You will work closely with organizational unit (OU) partners, the CCM development team, and other cross-functional teams across the organization to deliver innovative products and create value. 

The ideal candidate will have experience in the Insurance industry and can work basic support tickets, create user stories with detailed requirements, manage CCM team objectives and ensure quality assurance. Additionally, you will prioritize features and functionalities for each release and oversee the day-to-day operation of CCM and support. The role requires an understanding the Agile process. 

  • Collaborate with Operating Units (OUs) to gather and create detailed product requirements. 
  • Prioritize features and functionalities for each release, considering customer needs and current strategy. 
  • Oversee the day-to-day operation of the product. 
  • Analyze data to inform product decisions. 
  • Design and analyze A/B tests to optimize product features. 
  • Quality Assurance tests prior to production deployments. 
  • Create product user stories. 
  • Manage project and objectives that involves the internal team, OU contacts and external vendors 
  • Designing and Driving requirements for modernization efforts within the CCM platform. 

Qualifications

  • Experience in the Insurance industry  
  • Basic understanding of system integrations and troubleshooting. 
  • Experience with quality assurance. 
  • Experience with building requirements and user stories. 
  • Familiarity with the Agile process. 
  • Strong communication and problem-solving skills. 
  • Ability to work collaboratively in a team environment. 
  • Ability to analyze data to inform product decisions. 
  • Experience in managing timelines, resources, and deliverables effectively. 
  • Proficiency in designing and analyzing A/B tests. 
  • Bachelor’s Degree (open to all degrees and majors) or equivalent experience 
  • At least 2 years of job experience in a similar role preferred  

 

Behavioral Competencies 

  • Action Oriented 
  • Active Learning 
  • Coachable 
  • Critical Thinking 
  • Perseverance 
  • Self-Starter 

 

The Company is an equal employment opportunity employer.   

Sponsorship Details

Sponsorship not Offered for this Role
What You Should Know About Product Management Co-op, Berkley

If you're looking for an exciting opportunity to kick-start your career in product management, Berkley Technology Services (BTS) has the perfect role for you as a Product Management Co-op! Located in the vibrant city of Urbandale, this co-op is designed for individuals who are passionate about product development and eager to learn the ropes of the product management field. At BTS, you will engage closely with organizational unit partners and the CCM development team, collaborating to ensure our innovative software products not only meet customer needs but also drive the success of our business. Your day-to-day activities will include gathering detailed product requirements, prioritizing features, overseeing operations, and applying your analytical skills to inform product decisions. You will also play a crucial role in quality assurance and testing, enabling our products to hit the market. Whether you're creating user stories to document requirements or optimizing features through A/B testing, you'll become an essential part of our dynamic team. With a culture centered on innovation and continuous improvement, BTS encourages you to grow your skill set and explore a variety of roles. So, if you have a background in the insurance industry and a knack for problem-solving, we invite you to join us at Berkley Technology Services, where your contributions will be valued, and your development is our commitment!

Frequently Asked Questions (FAQs) for Product Management Co-op Role at Berkley
What are the main responsibilities of a Product Management Co-op at Berkley Technology Services?

At Berkley Technology Services, the main responsibilities of a Product Management Co-op include collaborating with Organizational Units to gather product requirements, analyzing data to inform product decisions, prioritizing features for releases, and overseeing daily operations of the product. You'll also be responsible for creating user stories, conducting quality assurance tests, and participating in design efforts for modernization initiatives.

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What qualifications do I need to apply for the Product Management Co-op at Berkley Technology Services?

To apply for the Product Management Co-op position at Berkley Technology Services, candidates should ideally have experience in the insurance industry and a basic understanding of system integrations. Familiarity with Agile processes, quality assurance experience, and strong problem-solving skills are also essential. A Bachelor's Degree in any major or equivalent experience is preferred, along with the ability to work collaboratively in a team environment.

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Is the Product Management Co-op position at Berkley Technology Services open to all majors?

Yes, Berkley Technology Services welcomes applicants from all academic backgrounds for the Product Management Co-op position. While a degree is important, what truly matters is your passion for product development, analytical skills, and desire to learn about the intricacies of product management in a real-world setting.

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What can I expect from the work culture at Berkley Technology Services as a Product Management Co-op?

As a Product Management Co-op at Berkley Technology Services, you can expect a work culture that emphasizes collaboration, innovation, and personal growth. The environment encourages you to take initiative, learn continuously, and engage with team members at all levels. You'll be part of a supportive community where your contributions are recognized, and every member is driven to push the boundaries of technology solutions.

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Will there be opportunities for professional growth after the Product Management Co-op position at Berkley Technology Services?

Absolutely! Berkley Technology Services is dedicated to nurturing talent and providing various opportunities for career advancement. Having been a part of the Product Management Co-op will give you valuable insights and experience in the tech industry, opening doors for future roles within the organization and beyond.

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Common Interview Questions for Product Management Co-op
Can you outline your experience with Agile processes?

When answering this question, highlight your familiarity with Agile methodologies, any roles you’ve had that required Agile practices, and how you contributed to team success through Agile principles. Discuss specific projects where you applied Agile techniques and the results achieved, showcasing your understanding and applicability of Agile in product management.

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What do you think are the key components of creating a successful user story?

In your response, emphasize the importance of understanding user needs, ensuring clarity and simplicity in the story, and how to include acceptance criteria. Discuss how you might gather information from stakeholders or customers to craft these stories and your approach to prioritizing them effectively based on business and customer value.

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How would you prioritize features for a product release?

When preparing to answer this question, talk about the factors you consider, such as customer needs, strategic goals, and resource availability. Discuss methodologies you might use, like MoSCoW or Kano, to evaluate and rank features, as well as any tools or techniques that help you ensure a balanced and informed prioritization process.

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Describe a situation where you had to deal with a challenging project deadline.

To answer this effectively, provide an example where you faced a tight deadline, how you assessed the situation, and the strategies you implemented to manage expectations and complete the project on time. Highlight your ability to adapt, communicate with stakeholders, and maintain quality under pressure.

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What steps do you take to ensure quality assurance before a product launch?

In your answer, explain the quality assurance processes you follow, including testing methods like unit testing, integration testing, and user acceptance testing. Discuss how you collaborate with developers and stakeholders to outline quality criteria and how you track issues that need resolution prior to the release.

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How do you use data to inform product decisions?

Mention your approach to analyzing both qualitative and quantitative data, discussing methods such as user feedback, analytics tools, and A/B testing results. Explain how this data-driven approach aids in prioritizing features and making informed decisions for product enhancements.

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What experience do you have with A/B testing?

Share examples from your past experiences where you designed or analyzed A/B tests, focusing on the objectives of these tests, the metrics you tracked, and how the results influenced product decisions. Discuss your approach to experimenting with features and how you communicate findings to stakeholders.

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How do you handle conflicts within a team?

When responding to this question, provide an example of a conflict situation and describe the steps you took to address it. Emphasize the importance of open communication, understanding different perspectives, and finding a collaborative resolution that aligned with team goals.

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Why are you interested in the Product Management Co-op at Berkley Technology Services?

In answering this question, connect your passion for product management to Berkley Technology Services' mission and culture. Discuss specific aspects of the role that excite you, such as the focus on innovation or collaboration, and how your career goals align with the organization's commitment to excellence in technology solutions.

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What skills do you think are essential for a successful Product Management Co-op?

Discuss key skills such as strong communication, analytical thinking, problem-solving, and ability to adapt. Relate these skills back to the specific responsibilities of the role at Berkley Technology Services, showcasing how you possess them and how they will aid in your success within the position.

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Internship, on-site
DATE POSTED
March 30, 2025

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