Customer Trust Manager

As a Customer Trust Manager at BeyondTrust, your key responsibilities include serving as the primary contact for security-related customer inquiries, managing security assessments, and developing resources like white papers. Additionally, you'll engage with various teams such as Sales and Legal to ensure customer expectations align with our security practices.

To qualify for the Customer Trust Manager role at BeyondTrust, candidates should have a Bachelor’s or Master’s degree in Computer Science, Information Security, or a related field, along with at least 8 years of experience in Information Security or Compliance. Knowledge of cybersecurity frameworks and certifications is highly valued.

The Customer Trust Manager at BeyondTrust plays a crucial role in ensuring compliance by monitoring contractual obligations and staying updated on regulatory changes. You will also review security-related clauses in contracts and provide strategic recommendations to enhance our compliance posture.

Essential skills for a Customer Trust Manager at BeyondTrust include exceptional communication abilities to explain complex security topics to non-technical audiences, strong analytical and problem-solving skills, and proficiency in managing multiple stakeholders in a fast-paced environment.

A Customer Trust Manager at BeyondTrust can drive process improvement by refining security review processes and managing tools that enhance customer interactions. Developing metrics to track customer trust initiatives is also a key part of the role to ensure continuous improvement in our security practices.

When discussing your experience with security frameworks, mention specific frameworks like ISO 27001, SOC 2, or NIST. Explain how your work has involved implementing these frameworks in a SaaS environment, emphasizing your contributions to improving organizational compliance and security posture.

In answering this question, highlight your approach to categorizing inquiries based on urgency and complexity. Discuss your methods for ensuring timely responses and your strategies for collaborating with cross-functional teams to resolve issues efficiently.

When asked about improving a security process, share a specific example that outlines the problem, the steps you took to improve it, and the outcome. Focus on quantifiable results and how your initiative contributed to greater efficiency or customer trust.

To effectively address this question, discuss your strategies for simplifying complex information and using relatable analogies. Mention your experience in creating resources such as presentations or documents that cater to different audiences.

When discussing tools and technologies, reference any CRM tools, SaaS management platforms, or governance solutions you've used. Explain how these technologies supported your security initiatives and improved customer engagement.

To answer this question, discuss your methods for continuing education, such as attending webinars, pursuing certifications, or following key industry publications. Emphasize your commitment to staying informed about changing regulations and how you apply this knowledge in your work.

In your response, share strategies focused on transparency, regular communication, and responsiveness. Provide an example of how you've successfully built a trusting relationship with a client, illustrating your customer-centric approach.

Highlight your conflict resolution skills by discussing your approach to understanding both sides of the issue. Stress the importance of active listening, communication, and finding a win-win solution that meets customer needs while aligning with company policies.

Discuss the importance of data analysis in driving informed decision-making within your security initiatives. Provide examples of how you've used analytics to assess security risks, track compliance metrics, or gauge customer trust initiatives.

When answering this question, connect your personal values with BeyondTrust’s mission. Talk about your passion for cybersecurity, your excitement for fostering customer relationships, and how the company's culture of diversity and inclusion resonates with you.