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Operational Expense Manager

Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you. 


In 2001, we started with an idea, an opportunity, and $25,000. Back then, our focus was strictly 
on serving those in the medical industry. With healthcare in our heritage, we soon expanded 
to serve high-earning professionals in many 
other industries, providing all with leading-edge financial solutions, including our extensive network of community banks.


Today, BHG Financial has firmly established 
its legacy as a leader in the financial services space. Founded on the philosophy of a better way to borrow, we are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success through innovative financial solutions, a hassle-free process, and personalized concierge service.


Our relentless commitment to the success of our customers is part of what has made BHG Financial thrive. We take a 360-degree view of our customers to tailor the best solutions for their financial aspirations. Today's professionals have multiple sources of income, not just their paycheck. Therefore, it is essential to factor those in when making responsible lending decisions. Our continued focus on data, analytics, and proprietary modeling has enabled faster funding for our customers.  


From business to personal loans to relationships with community banks, the country’s top professionals and business owners rely on us for our exceptional financial solutions and concierge service to continue their success and legacy.    



Who You Are

You are a results-driven finance professional with expertise in budgeting, forecasting, and financial analysis, especially in project-based environments. Known for your ability to simplify complex financial data and present clear, actionable insights, you excel at building strong relationships with executives, leaders, and cross-functional teams. You bring a proactive, organized approach to streamlining processes, improving financial strategies, and identifying operational efficiencies. With sharp business acumen, strong communication skills, and a talent for managing multiple priorities, you play a key role in guiding smart financial decisions and supporting both immediate goals and long-term success.


*Please note this role holds a 'Manager' title due to its functional ownership of critical financial processes, not because it involves direct team management.*


What You'll Do
  • Adhering to Finance guidelines and working tightly with our Finance partners, participate in the annual budgeting process, short-term and long-term forecasting processes for OPEX and CAPEX spending, and align financial goals to the overall business strategy
  • Lead monthly financial reviews (including variance analysis) with cost center leaders and project teams, provide our Finance partners with the latest information for upload into the Adaptive Planning System 
  • Responsible for gathering monthly labor allocation across all strategic projects and teams and ensuring that any and all capital-related labor is routed to the respective strategic capital project via our Finance and Payroll partners 
  • Partner with Sourcing Vendor Management, Finance, Business Analytic functions, and others to ensure alignment of financial data and forecast
  • Build robust partnerships and trust with key stakeholders, which includes executives and department leaders, and provide financial analysis, support, and suggestions for future business decisions
  • Alongside project core teams, work together to build out comprehensive technology project estimates including all anticipated project expenditures
  • Streamline foundational financial processes to aid in the maturation of the organization’s financial decision-making process through the analysis of financial results, forecasts, variances, and trends
  • Help document and maintain consistent financial-related Standard Operating Procedures in conjunction with working closely with our Finance partners
  • Collaborate closely with all BHG departments to understand their priorities and business drivers in order to most accurately depict their expense-related forecasts
  • Analyze complex financial information, identify trends/opportunities, and provide recommendations to leadership/management for decision-making
  • Ad hoc projects as requested


What You'll Need
  • Bachelor's Degree is required, Finance, Accounting, Business, or related preferred
  • Strong knowledge of US Generally Accepted Accounting Principles is beneficial
  • Advanced user of Microsoft Excel (complex formulas, pivot tables, VLOOKUP, charts, etc.) 
  • Skilled in common business tools such as Microsoft PowerPoint and SharePoint
  • Experience using ERP Financial Systems, especially Workday Adaptive Planning, is a plus
  • Familiarity with Power BI or other data analytics software would be helpful, but not required
  • Willing and able to travel up to 25%


Skills & Competencies
  • 5+ years of accounting or financial experience, with experience in technology project-based financials and project capitalization rules
  • Proficient in active listening and affinity to articulate ideas clearly and persuasively, thus building and fostering strong and meaningful stakeholder relationships
  • Partners with senior leadership to develop and implement operational expense (OpEx) strategies that optimize cost efficiency and drive business growth.
  • Provides data-driven insights and recommendations to executives on OpEx management, cost control, and resource allocation.
  • Collaborates with senior leaders to forecast, analyze, and monitor OpEx trends, ensuring alignment with financial goals.
  • Advises leadership on cost-saving initiatives, process improvements, and operational efficiencies to enhance profitability.
  • Works closely with executives to establish OpEx governance frameworks, ensuring compliance with budgetary and financial objectives
  • Self-motivated and strong work ethic, with an ability to work independently on multiple projects simultaneously
  • Exceptional written and verbal communication skills are essential
  • Proficient in active listening and able to articulate ideas clearly and persuasively
  • Possess strong financial and business acumen
  • A mature thinker with strong communication and presentation skills; experience interacting with colleagues in presenting ideas and opportunities supported by fact-based data and decisions
  • Ability to work within a structured approach, with an ability to maintain organized systems and processes for efficiency
  • Able to think innovatively when it comes to continuous process improvement for efficiencies


Life at BHG Financial

At BHG Financial, we work hard and aren’t afraid to take risks. Since the beginning, our core values of PMA (positive mental attitude), team player, and loyalty have been the driving force behind every interaction we have between each other and our customers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top down, our leaders are actively involved not only in strategic oversight and running the business, but also in the well-being and growth of all employees. We consider people our #1 asset, and help employees realize their full potential, set and exceed their goals, and explore new opportunities for personal and professional development.


Why You Should Join BHG Financial

We strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work® certified. Some of the benefits you can expect when you join BHG Financial include:


•Medical/Rx/Dental/Vision coverage for employees and their eligible family members

•Competitive PTO and vacation policies

•1 Friday off each month for Wellness Weekends

•Company 401(k) plan with employer contributions after one year

•Company-sponsored training and certification opportunities

•Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses

•Ongoing volunteer opportunities to give back to the community through our BHG Cares program


If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!


BHG Financial is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. BHG Financial is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

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What You Should Know About Operational Expense Manager, BHG Financial

Are you ready to take your finance career to the next level with an exciting opportunity at BHG Financial as an Operational Expense Manager? We are a team that values productivity and awards an innovative culture, making it an ideal place for talented professionals. Since our founding in 2001, we have grown significantly from serving the medical industry to supporting high-earning professionals across various fields, all while providing top-notch financial solutions. In this role, you'll be diving deep into complex financial data to produce actionable insights, working hand-in-hand with executives and project teams. Your expertise in budgeting and forecasting will be crucial as you lead financial reviews each month, working to optimize operational expenses while keeping a keen eye on the long-term strategy. You'll develop robust relationships across the organization, collaborating closely with different departments to ensure that expense forecasts align with business priorities. Your proactive approach will help streamline financial processes, while your strong communication skills will be essential in articulating insights to guide sound financial decisions. If you have at least five years of accounting or financial experience, especially with project-based financials, and passion for continuous improvement, we want to hear from you!

Frequently Asked Questions (FAQs) for Operational Expense Manager Role at BHG Financial
What does an Operational Expense Manager do at BHG Financial?

As an Operational Expense Manager at BHG Financial, you will oversee budgeting and forecasting processes, lead monthly financial reviews, and collaborate with various teams to ensure financial goals align with the business strategy. This role requires analyzing financial data and providing actionable insights while building strong relationships with stakeholders.

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What qualifications are needed for the Operational Expense Manager position at BHG Financial?

To qualify for the Operational Expense Manager role at BHG Financial, candidates should possess a Bachelor's Degree in Finance, Accounting, or related fields. A strong background in accounting principles, Excel proficiency, and experience with financial systems is preferred, alongside at least five years of relevant experience, particularly in technology project-based environments.

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How does BHG Financial support career growth for Operational Expense Managers?

BHG Financial is dedicated to the growth of its employees, offering comprehensive training and certification opportunities. We provide an environment that values leadership and encourages personal and professional development, ensuring that Operational Expense Managers can develop into effective business leaders.

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What is the work culture like for an Operational Expense Manager at BHG Financial?

The work culture for an Operational Expense Manager at BHG Financial is vibrant, collaborative, and supportive. Emphasizing a positive mental attitude and teamwork, the company fosters an environment where everyone has the opportunity to contribute their ideas and where employee well-being is prioritized.

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What are the benefits offered by BHG Financial for the Operational Expense Manager role?

BHG Financial offers a comprehensive benefits package for the Operational Expense Manager position, including medical, dental, and vision coverage, competitive PTO, a 401(k) plan with employer contributions, and company-sponsored training. Wellness-focused events and a work/life balance are also integral to our culture.

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Common Interview Questions for Operational Expense Manager
How do you prioritize tasks as an Operational Expense Manager?

It's important to show your ability to manage multiple priorities by discussing your methods for prioritizing tasks, such as using software tools or creating to-do lists that align with financial goals and deadlines. Demonstrating that you can balance urgent projects with long-term objectives will impress interviewers.

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Can you describe your experience with budgeting and forecasting?

Share specific examples of budgeting and forecasting projects you have managed, detailing how you ensured accuracy and alignment with organizational strategies. Highlight your ability to adjust forecasts based on data trends, and articulate your process for leading financial reviews.

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What strategies do you use to build relationships with stakeholders?

Discuss your approach to communication and collaboration, emphasizing the importance of understanding stakeholder needs and aligning financial recommendations with their objectives. Consider giving examples of how you've successfully navigated complex relationships in past roles.

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Explain how you analyze financial data to support decision-making.

Discuss the tools and methodologies you use for financial analysis, such as variance analysis or trend identification. Highlight how you translate that data into actionable insights and recommendations for leadership, focusing on real-world examples.

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What can you tell us about your experience with ERP Financial Systems?

Give a clear overview of your experience using ERP Financial Systems, particularly mentioning if you’ve worked with Workday Adaptive Planning or similar tools. Explain how your expertise has helped streamline financial processes in your past roles.

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How do you handle conflict when working with different departments?

Conflict resolution is crucial. You can explain how you approach these situations by seeking to understand all perspectives, facilitating open communication, and finding solutions that support both financial and departmental goals.

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Describe a time when you identified a cost-saving opportunity.

Use the STAR method (Situation, Task, Action, Result) to outline a specific instance where you spotted a cost-saving opportunity and how you implemented it successfully, showing the financial impact on the organization.

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Why do you want to work at BHG Financial as an Operational Expense Manager?

Connect your career goals and values with BHG Financial’s mission and culture, such as their commitment to innovation and employee development. Highlight what excites you about the role and how you can contribute to the company’s success.

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How do you ensure compliance with financial regulations?

Share your understanding of financial compliance standards and any relevant experience you have in implementing procedures to ensure compliance. Discuss your proactive approach to staying updated on regulatory changes.

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What tools do you use for financial modeling?

Talk about your proficiency with Excel and any other financial modeling tools you've used. Explain how you leverage these tools to create accurate models for forecasting and budgeting, emphasizing your analytical skills.

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BHG is the source of the most innovative financial solutions available on the market today and the creator of the largest community bank network in the country.

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Full-time, remote
DATE POSTED
March 21, 2025

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