IT Tech Support Advocate

As an IT Tech Support Advocate at Boldr, your primary responsibilities include providing tier 1 technical support, setting up computers and peripherals, maintaining network stability, and actively participating in IT projects. You’ll also be tasked with keeping the hardware inventory up to date and addressing unticketed IT issues proactively.

To join Boldr as an IT Tech Support Advocate, candidates are expected to have graduated in IT, Computer Science, or a related field. A working knowledge of IT support practices and basic networking, combined with strong troubleshooting skills, are essential for this role.

The work environment at Boldr for an IT Tech Support Advocate is dynamic and collaborative, filled with like-minded individuals who value curiosity and authenticity. You’ll also have opportunities for professional development and work from home options, creating a balanced and supportive atmosphere.

Absolutely! At Boldr, we prioritize training and development, encouraging our IT Tech Support Advocates to grow within their roles and take on more responsibilities. You’ll have the chance to contribute to significant IT projects, which can aid your career progression.

What sets Boldr apart is our commitment to creating dignified, meaningful work while delivering world-class client experiences. As an IT Tech Support Advocate, you will not only be addressing technical challenges but also championing core values such as empathy, curiosity, and authenticity to make a lasting impact on our global team.

In your answer, highlight specific experiences where you’ve successfully set up hardware and software, detailing the tools and procedures you used. Emphasize your ability to follow guidelines and document your processes.

Explain your method for assessing the urgency and impact of each issue, and how you would ensure the most critical tasks are addressed first. Use examples from your past experiences to demonstrate effective multitasking.

Discuss a systematic approach to troubleshooting network issues, which may include checking physical connections, testing software configurations, and utilizing diagnostic tools. Providing real-life examples can enhance your response.

Showcase your empathy and communication skills by describing how you would actively listen to the user's concerns, reassure them, and work collaboratively to find a solution. Highlight any past experiences that demonstrate your ability to manage conflict.

Mention specific resources such as online courses, webinars, or professional groups that you engage with to expand your knowledge. Convey your commitment to continuous learning, which is crucial for an IT Tech Support Advocate.

Provide a detailed situation where you identified an inefficiency in the IT support process and the steps you took to improve it. Focus on the positive outcome and the skills you utilized to achieve it.

Emphasize the importance of documentation in tech support and recount specific instances where your documentation led to improved workflows or helped team members. Highlight your attention to detail.

Discuss the steps you would take to address a security incident, including initial assessment, communication with relevant teams, and following organizational protocols. Stress the importance of maintaining composure under pressure.

Reflect on qualities such as curiosity, strong problem-solving skills, and empathy. Relate them back to how they contribute to client satisfaction and the role's objectives at Boldr.

Share your short and long-term career goals in the IT field, such as pursuing certifications or leadership roles, and link how the position at Boldr aligns with your aspirations.