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Vice President, Operations

Catalant has reinvented the $250 billion management consulting industry by connecting business leaders with world-class independent consultants, on demand, through our technology platform. Fortune 1000 enterprises, PE firms and their portfolio companies, and consulting firms partner with Catalant to find experienced independent consultants to solve complex business problems. 

Catalant connects enterprises with elite independent consultants and firms to solve their critical business problems quickly and efficiently, and gives the most sophisticated expert talent in the world the autonomy and partnership they need to thrive in a new era of agile work. Catalant’s enterprise platform provides custom implementation, compliance and worker classification capabilities, contracting, reporting tools, and high-touch, white-glove support to empower enterprises to use agile talent to achieve their business goals and harness the transformative power of strategy at scale.

With backing from some of the world’s top venture capital firms, we continue to bolster our industry-leading platform by growing the team that will take Catalant to the next level.


As the VP of Operations for Catalant, you will drive the implementation of Lean Continuous Improvement across all of Catalant and lead our Revenue Operations, Analytics, Training & Enablement and Continuous Improvement teams.

You will be responsible for driving rapid productivity and quality improvements across all of our teams and have exceptional cross-functional collaboration and leadership skills as well as extensive experience building, implementing and renewing operational excellence best practices and standard work across a broad array of functions.

You will be responsible for supporting Catalant's rapid growth both in the US and International markets; the ability to work well with global teams is critical for this role.


What You'll Do:
  • Work with the executive team to build and implement a Lean Management System across the company.
  • Build the common training language and methodology for the company and train and support all team members to implement the management system and rapidly harvest the benefits from it.
  • Build and lead highly effective and efficient operations across all of our Revenue Operations, Analytics, Training & Enablement and Continuous Improvement teams.
  • Create and drive adoption of content, resources, tools and training materials to successfully train all teams on the new way of working.
  • Put in place the infrastructure (e.g. Certification program) to ensure this is consistently applied across all teams.


What You'll Bring:
  • 20+ years of relevant experience in Operations and Operational Excellence leadership.
  • Experience within Service and Technology companies, including extensive experience with Sales and Support functions.
  • Exceptional leadership skills, ability to work with different functions and all-levels of the organization.
  • Goal orientated and capable of performing a variety of complex tasks in a fast-moving environment, often with ambiguity and with peer buy-in required.
  • Demonstrable experience transforming operations for rapid productivity and quality improvements.
  • Excellent written and oral communications skills.


Average salary estimate

$175000 / YEARLY (est.)
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$150000K
$200000K

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What You Should Know About Vice President, Operations, Catalant

As the Vice President of Operations at Catalant, located in the vibrant city of Boston, MA, you'll play a pivotal role in revolutionizing the way businesses address their challenges. At Catalant, we’re redefining the management consulting landscape by connecting enterprises with top-notch independent consultants via our state-of-the-art technology platform. Your mission, should you choose to accept it, is to implement Lean Continuous Improvement across our entire operation, ensuring that every team is equipped to maximize productivity and quality. You will lead an exceptional team responsible for Revenue Operations, Analytics, Training & Enablement, and Continuous Improvement. With over 20 years of experience in operations, you’ll work hand-in-hand with the executive team to design and roll out a Lean Management System that not only enhances our processes but also fosters a culture of excellence. Your ability to build training materials and lead effective operations will empower every team member to thrive in our innovative environment. We’re looking for someone with exceptional leadership skills, adept at collaborating across functions and preparing for expansion in both US and international markets. If you're ready to drive real change and support our rapid growth while also working with a dynamic global team, we would love to hear from you. Join us at Catalant and take your operations leadership career to new heights while making a lasting impact on the consulting industry!

Frequently Asked Questions (FAQs) for Vice President, Operations Role at Catalant
What are the responsibilities of the Vice President of Operations at Catalant?

The Vice President of Operations at Catalant is responsible for driving the implementation of Lean Continuous Improvement across all teams. This includes leading Revenue Operations, Analytics, Training & Enablement, and Continuous Improvement teams to enhance efficiency and productivity. The VP will also collaborate with the executive team to develop and execute a Lean Management System and provide training and support for its adoption throughout the organization.

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What qualifications are required for the Vice President of Operations position at Catalant?

To qualify for the Vice President of Operations role at Catalant, candidates should have over 20 years of relevant experience in Operations and Operational Excellence leadership, particularly within Service and Technology sectors. Extensive expertise in sales and support functions is also required, along with exceptional leadership and communication skills, to navigate the complexities of a fast-paced environment.

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How does the Vice President of Operations contribute to Catalant's growth?

The Vice President of Operations at Catalant contributes significantly to the company’s growth by implementing processes that promote operational excellence and efficiency. By leading initiatives such as the Lean Management System and enhancing cross-functional collaboration, they support the organization in scaling operations effectively in both the US and international markets.

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What type of experience is beneficial for a Vice President of Operations at Catalant?

Beneficial experience for a Vice President of Operations at Catalant includes a strong background in operations management, specifically in service-oriented and technology-driven companies. Candidates should have proven results in driving productivity enhancements, quality improvements, and leading teams through transformational changes.

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What leadership qualities are important for the Vice President of Operations role at Catalant?

Important leadership qualities for the Vice President of Operations at Catalant include exceptional interpersonal and communication skills, the ability to motivate diverse teams, and a goal-oriented mindset. Effective collaboration across functions and comfort in navigating ambiguity are crucial in achieving organizational objectives and fostering a culture of continuous improvement.

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Common Interview Questions for Vice President, Operations
Can you describe your experience with Lean Continuous Improvement?

When answering this question, focus on specific experiences where you successfully implemented Lean methodologies. Discuss the impact these initiatives had on productivity, efficiency, and team dynamics. Highlight any certifications you hold and how you've fostered a culture of continuous improvement.

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How would you approach building a training program for operational excellence at Catalant?

Share your thoughts on identifying key areas for training, developing comprehensive training materials, and implementing a phased rollout. Highlight the importance of feedback mechanisms and continuous evaluation to ensure effectiveness and adaptability of the training program.

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What challenges do you anticipate in leading global teams for Catalant?

Discuss the potential challenges such as cultural differences, communication barriers, and time zone issues. Then elaborate on strategies you would use to overcome these challenges, such as establishing clear communication protocols and creating inclusive team cultures.

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How do you measure the success of operational improvements?

When responding, emphasize metrics you would use, such as productivity rates, quality improvements, or team engagement scores. Illustrate how you would establish benchmarks and regularly review performance data to make informed decisions.

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Can you provide an example of a significant operational change you led?

Use the STAR method (Situation, Task, Action, Result) to describe a relevant experience. Focus on the challenges you faced, the strategies you employed, and the positive outcomes that resulted from your leadership in that operational change.

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What strategies would you implement to ensure team alignment with new operational processes?

Talk about the importance of clear communication, continuous training, and feedback loops. Describe how you would engage with team members at all levels to ensure understanding and buy-in for new processes.

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How would you prioritize projects as VP of Operations at Catalant?

Indicate that prioritizing projects is about aligning initiatives with company goals. Discuss methodologies like impact vs. effort matrices or Agile project management techniques to ensure that efforts yield the best return on investment.

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What role does cross-functional collaboration play in your leadership style?

Highlight the importance of building relationships and fostering partnerships across departments. Discuss how you’ve facilitated collaboration to achieve common goals and the benefits it brings to operational success.

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How do you handle resistance during change initiatives?

Explain your approach to managing resistance, which could include engaging with team members to understand concerns, providing education about the benefits of change, and using data to build a compelling case for operational improvements.

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What motivates you in the role of Vice President of Operations?

Share your passion for operational excellence and the satisfaction that comes from leading teams toward success. Mention your desire to create a positive impact on the organization and serve as a catalyst for innovation and growth.

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Founded in 2013, Catalant Technologies is a Software company that helps companies and their leaders transition to an agile operating model with its software-as-a-service platform and programs. Catalant Technologies is located in Boston, Massachuse...

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Full-time, on-site
DATE POSTED
January 9, 2025

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