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Machine Learning Engineer

Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.

Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.

Background:

Cedar is a patient payment and engagement platform that leverages advanced analytics, machine learning, and consumer-centric design and technology to improve the healthcare experience for patients. The AI/ML team (within the Product Engineering org) plays a critical role in achieving Cedar’s vision. We aim to proactively identify opportunities for personalization, and train models to optimize engagement and financial outcomes. By building ML-based algorithms and embedding them into our products, we deliver tailored experiences for patients that differentiate Cedar’s product offerings with hard-to-replicate competitive advantages.

We don’t do this alone–we closely partner with the other Makers teams (Data Science, Product, Design, and User Research) to maximize our impact. We also work with Commercial teams to evangelize our vision to clients and incorporate market feedback, ensuring our machine learning innovations drive real-world value.

The Role:

Cedar is scaling rapidly and the demand for machine learning expertise is increasing. We are seeking a Machine Learning Engineer III to join our team and build machine learning solutions that optimize the performance of Cedar’s product. You will conduct deep analyses of data to develop a thorough understanding of our product features and how patients utilize them, along the way becoming an expert in Cedar data. You will design, develop, and iterate on ML-powered product features to support and differentiate Cedar’s product offerings, and closely measure and monitor the performance of these ML models to identify and drive opportunities for continuous improvement. As Cedar’s ML capabilities evolve, you will have the opportunity to expand your scope and influence key decisions about how ML is utilized in Cedar’s products. 

Responsibilities:

  • Develop a deep understanding of Cedar patients and our product, including the mechanisms of Cedar’s platform and Cedar’s data
  • Build and optimize pipelines for data extraction, processing, and transformation; perform in-depth data analysis, data cleaning, and feature engineering on (mostly) structured, tabular data 
  • Design, build, and deploy scalable and maintainable machine learning solutions that solve key problems for our patients and customers
  • Rigorously evaluate the effectiveness of machine learning models by analyzing their performance, and identify opportunities for iteration and improvement
  • Collaborate closely with data engineers and product engineers to productionize pipelines and ML solutions
  • Present and clearly communicate findings and underlying methodology to partners across all levels of the organization, and present externally to Cedar clients
  • Work cross-functionally to identify and evaluate opportunities where machine learning can drive business impact and competitive advantage
  • Take ownership of end-to-end machine learning projects, from ideation to deployment, with increasing autonomy as you grow in the role

Skills and Experience:

  • 5+ years of experience working with data, with 3+ years of experience in machine learning in an industry setting
  • Expertise in both SQL and Python is required
  • Expertise in machine learning techniques such as regression, classification, clustering, and ensemble methods; not only in training performant models, but also how to use them successfully for business impact and how to employ effective guardrails 
  • Experience productionizing models and knowledge of cloud platforms such as AWS
  • Excellent communication and collaboration with stakeholders, acting as a thought-partner for other data scientists and cross-functional teams
  • Strong analytical ability and an understanding of statistical methods 
  • Understanding of software engineering principles 
  • A mindset focused on growth and learning, with a desire to take on new challenges and expand your impact over time
  • Problem-solving ability, with the interest to further grow this skillset and apply strategic thinking to make key decisions relating to Cedar’s ML product features
  • Experience working with healthcare data or payments/billing data is a plus, but not required

This role offers hybrid from New York City or is fully remote. 

Applicants must be currently authorized to work in the United States on a full-time basis. 

Compensation Range and Benefits

  • Salary/Hourly Rate Range*: $170,000 - $200,000 
  • This role is equity eligible
  • This role offers a competitive benefits and wellness package

#LI-KC1

What do we offer to the ideal candidate?

  • A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
  • Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
  • For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
  • 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
  • Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians) 
  • Competitive pay, equity (for qualifying roles) and health benefits that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
  • Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
  • Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally

About us

Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. "Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z).

 

As of November 2024, Cedar is engaging with 30 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.

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What You Should Know About Machine Learning Engineer, Cedar

Cedar, a trailblazer in healthcare engagement and payment solutions, is on the lookout for a talented Machine Learning Engineer III to join our dynamic AI/ML team. Every day, we strive to make healthcare more affordable and accessible, and as the demand for machine learning expertise grows, your role will be pivotal in achieving our mission. In this position, you'll have the incredible opportunity to dive deep into our product features and understand how patients interact with them. Your primary responsibilities will involve building and optimizing machine learning models that tailor healthcare experiences to our users. You’ll work closely with data engineers and product engineers to ensure that these models are not just theoretical successes but also seamlessly integrated into real-world applications. Additionally, you will measure model performance rigorously and identify ways to make continuous improvements. Collaboration is key at Cedar, and you will engage with cross-functional teams and present your findings to clients, showcasing the impact of your work. With a solid background in SQL and Python, along with at least five years of data experience, you’re equipped to handle this exciting challenge. Your insights will significantly influence the decisions on how machine learning can drive Cedar’s product features forward. If you're eager to help shape the future of healthcare through data-driven solutions, we want to hear from you!

Frequently Asked Questions (FAQs) for Machine Learning Engineer Role at Cedar
What are the core responsibilities of a Machine Learning Engineer at Cedar?

As a Machine Learning Engineer at Cedar, your core responsibilities will include developing a profound understanding of Cedar's patients and product features, building and optimizing machine learning solutions, and collaborating closely with cross-functional teams to ensure effective implementation. You'll also evaluate the performance of your models and seek continuous improvement opportunities, making your role vital in enhancing Cedar's product offerings.

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What qualifications are essential for the Machine Learning Engineer III position at Cedar?

To qualify for the Machine Learning Engineer III position at Cedar, candidates should possess at least 5 years of experience with data, including a minimum of 3 years focusing on machine learning in an industry context. Additionally, expertise in SQL and Python is required, along with a solid understanding of machine learning techniques. Strong analytical abilities and excellent communication skills are also crucial to thrive in this role.

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Can you describe the team structure for the Machine Learning Engineer role at Cedar?

At Cedar, the Machine Learning Engineering team operates within the Product Engineering organization, collaborating closely with the Data Science, Product, and User Research teams. This collaborative environment fosters knowledge sharing and innovation, ensuring that machine learning solutions are effectively integrated into Cedar's healthcare products to maximize user experience and impact.

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What opportunities for growth exist for Machine Learning Engineers at Cedar?

Machine Learning Engineers at Cedar can expect robust opportunities for growth as they enhance their ML capabilities and contribute to key product decisions. As the role evolves, engineers may expand their responsibilities and lead end-to-end projects, positioning themselves for career advancement in a rapidly scaling healthcare technology environment.

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What impact does the Machine Learning Engineer role have on Cedar's mission?

The Machine Learning Engineer role is central to Cedar's mission of improving healthcare affordability and accessibility. By developing tailored machine learning solutions, you will significantly enhance patient engagement and financial outcomes, thus driving a direct impact on the ongoing transformation of the healthcare experience for millions.

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Common Interview Questions for Machine Learning Engineer
How do you approach building a machine learning model from scratch?

When building a machine learning model from scratch, I start with defining the problem clearly, followed by collecting and cleaning the relevant data. Then, I perform exploratory data analysis to understand the underlying patterns before selecting the appropriate algorithms. I ensure to validate my models using cross-validation techniques and continually refine them based on performance metrics.

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Can you describe an experience where you optimized a machine learning model?

I once worked on a model that predicted patient appointment no-shows. By analyzing feature importance and identifying irrelevant features, I optimized the model, which included adjusting hyperparameters and implementing ensemble methods. Ultimately, these changes improved our prediction accuracy by 15%, leading to better resource allocation.

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How do you handle missing data in a dataset?

Handling missing data varies by context, but I typically analyze the extent of missingness and how it might affect model performance. Depending on the situation, I might use imputation techniques, such as median filling or more sophisticated methods like K-Nearest Neighbors. Alternatively, if the missing data is a small percentage and does not significantly bias outcomes, I may choose to remove those entries.

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What are some machine learning techniques you are proficient in?

I am proficient in various machine learning techniques, including regression, classification, clustering, and ensemble methods like random forests and gradient boosting. I also have experience in deep learning frameworks such as TensorFlow and PyTorch, enabling me to leverage advanced techniques for complex datasets.

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How do you ensure that your machine learning solutions are scalable?

To ensure scalability, I design machine learning solutions with modular components that can be independently scaled. I utilize cloud platforms like AWS for deployment and make use of efficient data pipeline practices to handle larger datasets. I also prioritize code optimization and use performance monitoring tools to gauge efficiency.

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What role does feature engineering play in your machine learning process?

Feature engineering is crucial in my machine learning process as it directly influences model performance. I focus on creating meaningful features that enhance the model's predictive power. This can involve transforming existing data, combining datasets, or creating domain-specific features to give my models a more comprehensive understanding of the context.

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Can you share a time you collaborated with cross-functional teams?

In my previous position, I collaborated with product managers and designers to develop a healthcare predictive model. We held regular sync meetings to discuss project goals and user needs, ensuring our machine learning solutions aligned with business objectives while incorporating valuable feedback from diverse perspectives.

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How do you measure the success of a machine learning model?

I measure the success of a machine learning model through various metrics depending on the problem. For classification tasks, accuracy, precision, and recall are key metrics. For regression tasks, I look at R-squared values and RMSE. Continuous performance monitoring post-deployment is also critical to assess real-world effectiveness.

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What steps do you take to stay updated on machine learning trends?

To stay updated on machine learning trends, I follow leading journals, attend industry conferences, and participate in online forums. I also utilize platforms like Coursera and edX to take relevant courses and webinars that help refine my skills and keep me informed about the latest innovations.

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Why do you want to work at Cedar as a Machine Learning Engineer?

I admire Cedar's mission to transform healthcare through data and technology. The opportunity to work on projects that directly impact patient experiences resonates with my passion for leveraging machine learning for social good. I also appreciate Cedar's innovative culture and commitment to collaboration, both of which align with my professional values.

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Cedar's mission is to empower us all to easily and affordably pursue the care we need

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DATE POSTED
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