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Business Operations Specialist

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Interacts with clients to provide support with billing requests, information requests, suggestions, and complaints.

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.

Global Service Center Overview:

The Chevron Global Customer Service Center is a team of 400 Customer Service Center & Technology professionals, spread out in 17 countries across the globe which provides a cost-effective, effortless, and digitally enabled experience for our internal partners and external customers as they engage with Chevron across the globe.

Our Manila location is composed of 250 employees composed of supervisors, team leaders, subject matter experts and customer service representatives. We provide support to different regions where Chevron has a presence. Established in 2006 we pride ourselves in promoting the Chevron values of integrity, trust, diversity and inclusion, safety.

Chevron is now accepting online applications for the Business Operations Specialist position.

Key Job Responsibilities

Marketing communications including with target audiences, encompassing various channels and messages to promote products, services, or brands.

Develops detailed project plan for label, carton or package change in market. Demonstrates excellent analytical skills; provides insightful observations, conclusions, and recommendations to effectively manage the customer relationship. Responsible for the execution and adherence of agreements that have a significant financial influence on business unit performance.
Major project assignments that come into the group are handled by this position and may have significant impact on the business unit. Able to utilize various methodologies for project prioritization, communication, and execution.
Partners with Supply Chain to develop implementation timeline, ramp-up and ramp down plan / hard stop depending on package change type.
Facilitates meeting with vendors, management, and stakeholders relative to current support scope, projects, and business plan objectives. Manages 3rd party vendors in ensuring that local and regional legal, compliance, marketing and other requirements are met.
Owns and manages work processes for the development and maintenance of PDS
Assists in updating packaging identity and image standards & guidelines, and communicate changes across markets

Responsible for in country execution of lubricants packaging and marketing communications
Align with Marketing team to ensure packaging, label designs and communications are aligned with web, campaign and promotional requirements
Directs and manages activities to deploy packaging standards and coordinates with vendors, Marketing, Sales and Supply Chain to meet business needs and requirements
Develops and executes on communication initiatives
Project management, planning and guiding multi functions to develop new solutions, positions and implement packaging changes because of regulatory change & business needs
Responsible in developing, maintaining and executing all Texaco and Private label development
Manage external agencies to deliver the marketing plan in line with Chevron brand guidelines Manage the production of all print/media ads, trade brochures, leaflets, Product Data Sheets for region in conjunction with channel needs

Competencies

Excellent Communication – written and verbal
Business Knowledge including good understanding of product and brand guidelines
Project and Stakeholder Management

Required Qualifications

Bachelor's Degree in any business-related course preferably Marketing
Experience in Project Management from setting up a team to framing, planning and implementation
Detail oriented, high critical thinking skill, reliable with sense of urgency
Able to prioritize, provide and take feedback, and take ownership of work
Able to communicate well and work with different personalities and cultures
Proficiency in English for business purpose is a must.
Team Player and highly adaptable
Open to different shifts/schedule

Preferred Qualifications

Good knowledge in various aspects of Lubricants packaging
Agency direction & coordination and Validating & Verifying (V&V) content
Preferred but not a must: can speak multiple languages

Relocation Options:

Relocation will not be considered within Chevron parameters.

International Considerations:

Selected candidate will work in the Philippines under the local payroll system and benefits.

Working with us

There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).

CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.

CHI has received various recognitions as a top employer: the 2022 Diversity Company of the Year; 2021 Asia’s Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards.

CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.

At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop, and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.

Benefits

Competitive salary
Allowances, medical and optical reimbursements
Health care coverage for you and your eligible dependents
Robust employee centred programs for health and wellness
Time-off to promote healthy work-life balance or to care for your family
Annual corporate incentive bonus when the company meets established goals
Recognition & awards program
Long-term savings plan
Life insurance
Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups
Hybrid work model - work remotely from home several days a week

Connect with us:

Chevron participates in E-Verify in certain locations as required by law.

Average salary estimate

$50000 / YEARLY (est.)

min

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$40000K

$60000K

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What You Should Know About Business Operations Specialist, Chevron

Are you ready to take the next step in your career as a Business Operations Specialist with Chevron Holdings Inc.? Located in the bustling Makati City, our team is dedicated to providing exceptional business services and solutions across various departments. In this role, you’ll interact with clients to address their billing requests and provide them with key insights and support. Your responsibilities will encompass everything from marketing communications to project management, where you’ll develop detailed plans for packaging changes and support services. You’ll thrive in a collaborative environment, working closely with the Supply Chain team and engaging with various stakeholders, ensuring that projects are executed flawlessly and meet both regulatory and business needs. If you’re detail-oriented, possess excellent analytical skills, and are adept at prioritizing tasks while fostering positive relationships, we want to hear from you! At Chevron, we value integrity, diversity, and teamwork, and we're committed to creating a supportive and dynamic workplace where you can truly reach your potential.

Frequently Asked Questions (FAQs) for Business Operations Specialist Role at Chevron

What are the primary responsibilities of a Business Operations Specialist at Chevron Holdings Inc.?

The Business Operations Specialist at Chevron Holdings Inc. is responsible for a variety of tasks including marketing communications, project planning for packaging changes, and managing client interactions related to billing requests. This role also involves analytical responsibilities where the specialist provides insights and recommendations to manage customer relationships, as well as coordinating with supply chain and stakeholders to ensure successful project execution.