Client Services Manager

As a Client Services Manager at Cielo, you will lead a team of recruiters, ensuring exceptional service delivery to clients. Your primary responsibilities will include setting performance goals for your team, coaching team members, developing recruiting metrics, and driving best practices in talent acquisition. You'll also build relationships with key stakeholders within client organizations and oversee the management of recruitment processes.

To qualify for the Client Services Manager role at Cielo, you should have prior experience in a results-oriented talent acquisition role and be familiar with recruitment technologies. A Bachelor's degree in business, management, human resources, or a related field is preferred. Additionally, fluency in English and Spanish is essential, while Portuguese knowledge is a plus.

Success for a Client Services Manager at Cielo is measured through various performance metrics, including recruiting efficiency, client satisfaction, and team productivity. You're expected to develop and analyze recruiting data to identify areas for improvement, track the effectiveness of recruitment strategies, and ensure that your team meets its hiring goals.

As a Client Services Manager at Cielo, you'll lead a dedicated team of recruiters. This role involves providing leadership and guidance to your team, supporting their professional development, and fostering a collaborative environment that encourages high performance and innovation in recruitment practices.

Yes, the Client Services Manager position at Cielo is remote for candidates based in Brazil. This flexible work arrangement allows you to work from the comfort of your home while being part of a supportive team that values collaboration and communication.

To lead a team effectively as a Client Services Manager, I would adopt a collaborative approach, setting clear performance expectations and encouraging open communication. I would focus on providing regular feedback, conducting team meetings to discuss challenges and successes, and fostering an inclusive environment where each team member feels valued and motivated to excel.

Building strong relationships with key client stakeholders is pivotal. I would make it a priority to understand their business needs thoroughly, maintain regular communication, and provide transparent updates on recruitment processes. Establishing trust through consistent follow-ups and delivering on commitments will ensure a solid partnership with our clients.

In my previous roles, I've utilized various recruitment metrics to refine hiring strategies and monitor team performance. Metrics such as time to fill, candidate satisfaction, and source effectiveness allow for data-driven decisions. I leverage these insights to enhance recruitment processes and align them with client expectations for better results.

I have successfully managed remote teams by emphasizing clear communication and utilizing various collaboration tools. Regular check-ins, team meetings, and performance reviews ensure that team members remain engaged and accountable. I prioritize creating a cohesive team environment despite physical distance by fostering relationships through virtual interactions.

Handling conflict within a team requires a thoughtful and proactive approach. I would address conflicts directly by facilitating a conversation between the involved parties, allowing each individual to share their viewpoint. By promoting understanding and collaboration, I help teams navigate disagreements constructively, leading towards a resolution.

To motivate my team, I leverage recognition and encouragement, celebrating both individual and team successes. I look for opportunities to provide professional growth through coaching and additional responsibilities. Creating a culture of excellence and support will naturally drive motivation among team members.

To ensure my team meets hiring goals, I would implement structured workflows, set clear objectives, and utilize data to track progress continuously. Regular reviews of hiring metrics, as well as collaborating closely with clients on expectations, ensures that we stay on track and make adjustments as necessary to meet our targets.

Client feedback is invaluable in my approach as a Client Services Manager. I actively seek input from clients regarding their satisfaction with our services and adjust our strategies based on their feedback. This ensures we remain aligned with their needs and fosters a stronger partnership built on responsiveness.

I am experienced with various recruitment technologies, including Applicant Tracking Systems (ATS), candidate sourcing tools, and social media platforms. Familiarity with these technologies enhances the recruitment process, allowing for more efficient tracking of candidates and streamlining communication with clients.

I am excited about the opportunity to work as a Client Services Manager at Cielo because I admire the company’s commitment to innovation in talent acquisition. I want to be part of an organization that values teamwork and continuous improvement, and I believe my experience and passion for recruitment align perfectly with Cielo’s mission towards achieving excellence.