Officer, Core HR Ops Support Analyst 2 - EMEA (Hybrid)

The Officer, Core HR Ops Support Analyst 2 at Citi is responsible for a range of activities including record maintenance, document management, and operational support. This role involves liaising between various teams, ensuring effective communication and collaboration while managing day-to-day operations and addressing client inquiries in a timely manner.

Candidates for the Officer, Core HR Ops Support Analyst 2 role at Citi should possess a Bachelor's degree or equivalent experience, along with 2 to 4 years of relevant work experience. Proficiency in Microsoft Office, along with strong organization and problem-solving skills, is also essential for success in this position.

Citi fosters employee development through various resources, including access to learning and growth platforms designed to enhance skills and knowledge. The company encourages continuous professional growth, allowing team members to evolve in their roles and advance in their careers.

As an Officer, Core HR Ops Support Analyst 2 at Citi, you'll work in a hybrid environment that balances remote and in-office activities. This setup offers flexibility while ensuring collaboration with colleagues and teams across the organization, contributing to a supportive work culture.

Success in the Officer, Core HR Ops Support Analyst 2 role at Citi requires being self-motivated, detail-oriented, and possessing excellent time management skills. Strong written and verbal communication abilities, along with a proactive approach to problem-solving, will help you excel in this role.

In my previous roles, I have managed various documentation processes, ensuring accurate record-keeping, effective storage solutions, and timely retrieval. I prioritize organization to facilitate smooth operations and achieve team objectives.

I thrive under pressure by staying organized and prioritizing tasks effectively. I maintain clear communication with stakeholders to manage expectations and adjust plans as needed, ensuring all deadlines are met without compromising quality.

I begin by asking clear and pertinent questions to understand the client's requirements fully. Once I gather this information, I assess available resources and coordinate with the team to provide tailored solutions that meet their needs.

In my last position, I identified a gap in our record retrieval process, which led to delays in response times. I proposed a new streamlined approach, which included digitizing records and automating requests, resulting in a 30% increase in efficiency.

I stay updated on company policies and relevant regulations through ongoing training and engagement with compliance resources. I implement these guidelines diligently in all aspects of my work to mitigate risks and maintain operational integrity.

I believe in the power of open communication. I regularly set up check-ins, encourage feedback, and use collaborative tools to ensure that everyone is aligned. This approach fosters teamwork and leads to successful project completion.

I utilize a priority matrix to assess each task's urgency and impact. This helps me focus on high-impact activities first while managing less critical tasks as time allows, ensuring I'm meeting overall deadlines effectively.

In a previous role, I encountered a major discrepancy in our records that affected client accounts. I initiated a thorough investigation, collaborated with cross-functional teams to reconcile the issues, and implemented a tracking system to prevent future occurrences.

Attention to detail is crucial in operations support as it minimizes errors and enhances the quality of our outputs. I review my work meticulously, which ensures accuracy and builds client trust in our processes.

Citi's commitment to employee development and its strong reputation in delivering quality financial services align with my career goals. I am eager to contribute my skills and be part of a team that values innovation and exceptional client experience.