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CASE MANAGEMENT TEAM LEADER - job 2 of 3

Job Description

Customized Assistance Services (CAS) helps Human Resources Administration (HRA) clients with health and/or mental health conditions reach their highest attainable level of functioning and self-sufficiency by providing comprehensive, integrated, individualized clinical and supportive services. CAS works with other components of HRA and with other governmental and non-governmental service provides to create new programs and to integrate and refine existing services so the people it serves can achieve their maximum functional capacity.

Under the direction of the Director, the Administrative Assistant to the Director (AA to Director)/Associate Benefit Opportunity Specialist II (ABOS II) is responsible for supervising a team of ABOS staff, who provide various functions of eligibility determination, financial planning, and employment planning and monitoring and other related services for clients requesting and in receipt of Homebound services from HRA. The AA to the Director/ABOS II uses supervisory, program development, quantitative analysis, and other research skills in accomplishing all the goals of CAS Benefits Access Center and its components (Application, Financial Planning, Employment Planning, Undercare, et.)

Customized Assistance Services (CAS) is seeking to recruit one (1) Associate Benefit Opportunity Specialist II (ABOS II) who will:

- Monitor the workflow of ABOS workers who handle the entire application process for all new applicants and ongoing cases, including face-to-face recertifications; Family Assistance cases which have been closed for over sixty days; all Safety Net case reopens which have been closed regardless of date; and one-shot deals.

- Review specific cases and authorize benefits as required.

- Review the accuracy and timeliness of reports, including all relevant worklists.

- Act as liaison to the Rental Assistance Unit.

- Conduct daily sweeps to ensure timely and proper service.

- Manage a team of ABOS workers who interview applicants and assess eligibility for immediate needs grants (food and non-food), employability and eligibility for public assistance, food stamps and Medicaid; works with applicants to remove barriers to employment and makes referrals to other services as needed.

- Manage a team of ABOS workers who provide comprehensive service delivery to participants after the establishment of the participant’s case; Family Assistance cases that have been closed less than sixty days; or Safety Net cases that have been closed in error.

- Supervise a team of ABOS workers who manage all aspects of the cash assistance case, including establishing on- going eligibility, assessing participants, developing appropriate Employment Assessment and Employment Plans and executing specific strategies designed to help participants achieve self- sufficiency.

- Ensure adequate planning, scheduling, and monitoring of case management activities and conduct regular reviews of outcome reports, worklists, audits and assess client feedback to ensure the team is maintaining adequate levels of performance necessary to move participants toward self-sufficiency.

- Assist with case consultation on individual cases and guidance on difficult cases in the case planning process as necessary to ensure the appropriate approach is developed to suit the participant’s needs and achieve the best plan for the individual to progress to self-sufficiency.

- Oversee teams of clerical and BOS workers who provide quick service for those clients who walk- in or telephone the Center. Additionally, the team will take appropriate action on reported changes, provide information and documentation as requested by the participants and maintain contact with other teams to ensure awareness of all activity that will affect the case management plan.

- Oversee staff that interview and determine housing needs of tenants at risk for homelessness or already homeless reporting to Benefits Access Centers. Develop ant-eviction/housing plan of intervention for referred participants.

- Monitor conference activities and prepare regular reports on unit activities.

- Perform final review of packets prior to fair hearing and determines whether a resolution will be required prior to the hearing. Use Strategies and techniques aimed at securing success in the hearing room, ardently represents the Agency.

- Prepare reports on key performance outcomes and ensure that necessary corrective actions are implemented in a timely manner.

- May conduct field visits.

ASSOCIATE JOB OPPORTUNITY SPEC - 52316

Qualifications

1. A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting, providing either

a. client services; or

b. employment planning or counseling services which involve job development, skills assessment, and employment placement or other economic opportunity programming; or

2. A baccalaureate degree from an accredited college plus eighteen months of full-time satisfactory experience working as a Job Opportunity Specialist/Benefits Opportunity Specialist; or

3. A baccalaureate degree from an accredited college; plus, eighteen months of full-time satisfactory experience as described in one (1) above; or

4. College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for 9 months of the work experience described above. However, all candidates must have 18 months of full-time satisfactory experience working as a Job Opportunity Specialist/Benefits Opportunity Specialist or performing social/human services work as described in one (1) above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About CASE MANAGEMENT TEAM LEADER, City of New York

Customized Assistance Services (CAS) is on the lookout for a dedicated CASE MANAGEMENT TEAM LEADER to bring their expertise to our New York City location. In this role, you'll take on the exciting challenge of supervising a team of Associate Benefit Opportunity Specialists II (ABOS II) who are pivotal in helping individuals navigate their eligibility for essential services. Your day-to-day responsibilities will include monitoring workflows, reviewing cases, and authorizing benefits, ensuring our clients receive timely and supportive assistance as they work towards self-sufficiency. A CAS TEAM LEADER plays an essential role in guiding the ABOS team through the complexities of eligibility determination, financial planning, and employment readiness. You’ll also function as a liaison to the Rental Assistance Unit and manage interactions with various stakeholders to ensure seamless service delivery. Your leadership will be crucial as you inspire your team to not only meet, but exceed performance expectations, making a direct impact on the communities we serve. If you're passionate about enhancing the lives of clients and have a background in social or human services, we'd love for you to consider this opportunity to join a committed team at CAS. Together, we'll help individuals reclaim their independence and flourish in their communities.

Frequently Asked Questions (FAQs) for CASE MANAGEMENT TEAM LEADER Role at City of New York
What are the main responsibilities of a CASE MANAGEMENT TEAM LEADER at Customized Assistance Services?

As a CASE MANAGEMENT TEAM LEADER at Customized Assistance Services, your primary responsibilities include supervising a team of Associate Benefit Opportunity Specialists II (ABOS II), reviewing case processes, authorizing benefits, ensuring accuracy in reports, and managing the workflow of eligibility determination for various assistance programs. Additionally, you will be responsible for conducting regular reviews of performance metrics and working to remove barriers faced by clients to enhance their journey to self-sufficiency.

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What qualifications are required for the CASE MANAGEMENT TEAM LEADER position at CAS?

To qualify for the CASE MANAGEMENT TEAM LEADER position at Customized Assistance Services, candidates should possess a high school diploma or its equivalent along with three years of experience in social or human services, or a bachelor's degree plus eighteen months of relevant experience. The role requires a thorough understanding of client services and employment planning, which is essential for leading a team effectively.

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How does the CASE MANAGEMENT TEAM LEADER support clients at CAS?

The CASE MANAGEMENT TEAM LEADER at Customized Assistance Services supports clients by supervising ABOS teams that assist individuals in understanding their eligibility for programs like public assistance and Medicaid. By performing regular case reviews and consultations, the leader ensures clients receive the assistance they need to overcome challenges, ultimately guiding them towards achieving their goals of self-sufficiency.

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What impact does the CASE MANAGEMENT TEAM LEADER have on the team at CAS?

The CASE MANAGEMENT TEAM LEADER has a significant impact on the team at Customized Assistance Services by providing essential guidance and support. The leader fosters an environment of collaboration and accountability, ensuring that ABOS workers are trained effectively and motivated to perform at their best. By monitoring performance and implementing corrective actions when necessary, the leader directly contributes to the overall success and efficiency of the department's initiatives.

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What is the work environment like for a CASE MANAGEMENT TEAM LEADER at CAS?

The work environment for a CASE MANAGEMENT TEAM LEADER at Customized Assistance Services is dynamic and collaborative. Located in New York City, the setting is characterized by a diverse client base and a committed team of professionals. You'll find yourself in a supportive atmosphere where teamwork, ongoing learning, and community impact are prioritized, making a direct difference in the lives of those you serve.

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Common Interview Questions for CASE MANAGEMENT TEAM LEADER
What leadership strategies do you use as a CASE MANAGEMENT TEAM LEADER?

When discussing leadership strategies, highlight the importance of communication, setting clear expectations, and fostering team collaboration. Share an example of how you've previously empowered team members by providing support and encouraging professional development opportunities.

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How do you prioritize tasks in a fast-paced environment?

Explain your process for assessing urgency and importance, possibly using tools like the Eisenhower Matrix or task management software. Mention how effective prioritization contributes to meeting deadlines and ensuring clients receive timely assistance.

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Can you describe a challenging case you handled and the steps you took?

When answering this question, detail a specific case, the challenges involved, your analytical process for understanding the client's needs, and the strategies you implemented to resolve the situation. Be sure to emphasize the positive outcomes achieved.

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What is your experience with case management systems?

Discuss any specific case management software you've used, how your familiarity with such tools aids in tracking client information, and how it contributes to improving service delivery and facilitating teamwork.

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How do you ensure your team adheres to compliance and procedures?

Share strategies you use to maintain compliance, such as regular training sessions, audits, and clear documentation processes. Highlighting your proactive approach to compliance will reflect your detail-oriented mindset.

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How do you handle conflicts within your team?

Describe your approach to conflict resolution, emphasizing active listening, mediation techniques, and focusing on solutions. Offer examples of how resolving conflicts led to stronger team dynamics.

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What role does client feedback play in your management style?

Explain the importance of client feedback in shaping case management practices, informing service improvements, and how you advocate for implementing changes based on this feedback to enhance client satisfaction.

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How do you measure the success of your team?

Discuss specific metrics you utilize to evaluate team performance, such as case resolution rates, client satisfaction scores, or productivity levels, along with how these results influence your leadership decisions.

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What are the most important skills for a CASE MANAGEMENT TEAM LEADER?

Outline key skills such as communication, empathy, problem-solving, and organizational skills. Provide examples of how each skill has played a crucial role in your previous experiences leading a team.

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How do you keep up with changes in policies and regulations affecting case management?

Mention strategies for staying informed, like attending workshops, participating in professional networks, or subscribing to relevant publications. Illustrate how staying updated impacts your team's operations positively.

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Our Mission To work to eliminate ageism and ensure the dignity and quality-of-life of New York City’s diverse older adults, and for the support of their caregivers through service, advocacy, and education. Strategic Goals To foster independence...

3948 jobs
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 25, 2025

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