Senior IT Systems Administrator

As a Senior IT Systems Administrator at Click Therapeutics, you'll have a range of responsibilities aimed at maintaining our IT infrastructure's stability and security. You'll provide top-notch technical support, manage the deployment of Macs and PCs, oversee SaaS administration, handle IT ticket management, and contribute to user education on cloud environments. You will also manage hardware and networking responsibilities, ensuring everything from phones to printers functions efficiently.

To excel as a Senior IT Systems Administrator at Click Therapeutics, candidates should have 5-8+ years of relevant experience in IT support, with a strong understanding of both Mac and Windows systems. Scripting knowledge for both platforms is essential, along with hands-on experience with ITSM and VPN administration. Deep familiarity with SaaS platforms like OKTA and GSuite, as well as networking competencies, are crucial for this position.

At Click Therapeutics, we prioritize employee development by offering various benefits like a professional development stipend, LinkedIn Learning access, and opportunities for certifications. As a Senior IT Systems Administrator, you'll be encouraged to expand your skill set while working on projects that challenge you and contribute to your growth within this innovative company.

The work environment for a Senior IT Systems Administrator at Click Therapeutics is collaborative and dynamic, set in one of the fastest-growing digital health communities. You'll be immersed in a culture that values diversity and inclusivity, where innovation and technical expertise are at the forefront. With an emphasis on teamwork, you'll work alongside clinical, scientific, and technological experts who are all dedicated to improving patient outcomes.

Working as a Senior IT Systems Administrator at Click Therapeutics comes with many benefits, including a competitive salary, annual performance bonuses, stock options, and numerous health-related perks. Employees enjoy unlimited PTO, 401(k) matching, fitness reimbursements, and catered lunches. Our commitment to a balanced work-life arrangement enhances not only job satisfaction but also overall well-being.

When answering this question, focus on specific examples of troubleshooting issues you’ve resolved on both platforms. Highlight key diagnostics tools you used, how you identified problems, and the outcomes of your interventions. Mention any complexity of the issues to illustrate your expertise.

In a busy IT environment, I prioritize tasks based on urgency and impact. I utilize ticketing systems to assess and categorize issues, ensuring critical support requests are addressed promptly. I also consider project timelines and balance immediate support needs with long-term goals.

Effective documentation is crucial in IT. I use clear, concise language and consistent formatting to make my documentation user-friendly. I leverage tools like Confluence or SharePoint for centralizing documents, and I encourage team members to contribute to keep our resources up-to-date.

Discuss specific SaaS platforms such as OKTA, GSuite, or O365 that you’ve managed. Describe your experience with user provisioning and permissions, ensuring security practices are followed. Highlight any challenges you've faced in managing these platforms and how you overcame them.

I ensure IT security compliance by staying updated on industry standards and best practices. I regularly conduct audits, review access controls, and train users on security protocols. Discuss any specific measures you've implemented in past roles to enhance security compliance.

Choose a project that highlights your project management skills and technical expertise. Discuss the project's objectives, challenges faced, how you organized tasks, and the outcome. Be sure to showcase your ability to adapt to changes during the project.

Share your hands-on experience with managing network equipment such as firewalls, switches, and wireless access points. Discuss any specific issues you've resolved and how your network management improvements enhanced operational efficiency.

I evaluate new technologies by conducting thorough research, considering factors like user-friendliness, scalability, and cost-effectiveness. I also seek feedback from team members who will utilize the new technology to gauge its practicality before implementation.

User feedback is vital in my IT support process. I believe that soliciting feedback helps identify areas for improvement in our services. I often follow up on support tickets to gather insights, which aids in refining our support methods and enhancing user experience.

I stay current with IT trends by regularly reading industry publications, participating in online forums, and attending webinars and conferences. I’m also an active member of various professional groups where I can network and share knowledge with peers.