PM Operations Director

As the PM Operations Director at Chick-fil-A, you'll be responsible for delivering operational excellence across all restaurant areas, leading a large team, and working collaboratively to drive profitability. Your role includes managing team performance, reducing costs, and ensuring both food and team safety.

To qualify for the PM Operations Director position at Chick-fil-A, you should have at least three years of leadership experience, preferably in the hospitality sector. While a Bachelor's degree is preferred, your proven ability to develop others will be key in this role.

Chick-fil-A offers a range of benefits including health, dental, and vision insurance, childcare assistance, tuition assistance, and even free meals while working. Employees also have access to a bonus plan and generous tuition discounts at over 100 colleges.

Chick-fil-A is committed to employee growth and offers excellent career advancement opportunities for PM Operations Directors. With a focus on developing leadership skills and operational know-how, you’ll be set on a path for success in your career.

As a PM Operations Director at Chick-fil-A, you can expect a collaborative and inspiring work environment. You’ll be encouraged to take ownership of your role and foster a culture of safety and excellence among your team, ensuring that everyone thrives.

When managing a large team in a fast-paced environment, my approach involves clear communication, setting expectations, and fostering collaboration. I ensure every team member knows their role and feels empowered to contribute. Focusing on team dynamics helps maintain morale and productivity.

Handling conflicts within a team requires active listening and open communication. I believe in addressing issues promptly and finding common ground. It’s essential to create a safe space for team members to express their concerns so we can resolve issues constructively.

To increase profitability, I focus on cost management, enhancing productivity through staff training, and implementing effective promotional strategies. Regularly analyzing sales data also allows me to identify trends and opportunities for growth.

Absolutely! In my previous role, I identified potential leaders and partnered with them on their development goals. By providing mentoring, coaching sessions, and giving them leadership opportunities during high-pressure times, several team members progressed to management roles.

I prioritize safety by conducting regular training sessions and audits, alongside creating a culture of accountability. Encouraging open dialogue about safety practices helps in maintaining high standards and ensuring everyone understands the importance of safety.

Customer service is at the core of restaurant operations. I believe that delivering exceptional service leads to repeat business and customer loyalty. Training staff to prioritize guest interactions enhances the overall experience and reflects positively on our brand.

I set SMART goals—specific, measurable, achievable, relevant, and time-bound—for my team to keep everyone focused and motivated. I involve the team in the goal-setting process, encouraging ownership and commitment to achieve our collective objectives.

I believe in promoting a healthy work-life balance by respecting personal time and encouraging breaks during shifts. As a leader, I model this behavior and advocate for team members to prioritize their well-being, leading to higher job satisfaction and productivity.

I view feedback as an opportunity for growth. When giving feedback, I focus on being constructive and specific. Personally, I welcome feedback from my team and peers, as it helps me identify areas for improvement and aligns me better with team expectations.

I'm drawn to Chick-fil-A's commitment to excellence and its strong values centered on customer service and community impact. I admire the company culture and see an opportunity to leverage my experience in a place that genuinely cares for its employees and customers.