Systems & Process Specialist - Allocations

Department:  Product Operations

Reports to: Senior Manager, MP&A Systems & Process

Location: North Vancouver, B.C.

Your Opportunity at ARC’TERYX:

As the Systems & Process Specialist – Allocations, you act on behalf of the NAM and EMEA Retail Allocations team and the Exit Planning team, to support the evolution and management of all retail allocations related systems and the processes by which these systems are used and maintained. You are the project point of contact for any systems projects, for the Retail and Exit Allocation teams. You partner closely with multiple stakeholders throughout the organization to identify best in class solutions, coordinate departmental work for projects, provide input on whether proposed solutions meet needs, and help coordinate the overall implementation.

This role is based out of our North Vancouver office and is open to hybrid work. Candidates must be eligible to work in Canada.

Meet your future team:

The Product Operations team optimizes the intersection of all product teams, supporting through cross-functional teams to improve alignment, communication, and processes around the product. We build a foundation for excellence through reinforcing product strategy with metrics, infrastructure, business processes, best practices, budgeting and reporting.

• Identifying gaps between business requirements and Allocations systems; partnering with the business in leading the evaluation of potential vendor systems to address gaps, as required
• Identifying the required information to enable SAP’s integration with existing and future systems, including but not limited to retail allocations and planning systems
• Acting as the point of contact and representative for allocations for other project teams, ensuring end-to-end needs are considered across proposed business processes and solutions
• Ensuring best practices and process optimization are considered throughout the project design stage
• Documenting the current and future state of all allocations business processes impacted by Merchandise Planning and Allocations (MP&A) systems and tools
• Identifying newly required processes and initiating change within the business, to ensure successful implementations
• Leading business case creation for new functionality or maintenance of current practices, as required
• Communicating the end-state consistently to the project team, and notifying project leadership of any challenges to the plan
• Supporting project teams with the planning and execution of system integration testing (SIT) and user acceptance testing (UAT), including design of test scenarios, validation and business engagement
• Ensuring maintenance of user guides and online help tools, including standard operating procedures (SOPs) and process mapping using standard templates

• Acting as the liaison between technology and business teams to manage incident and change request tickets, ensuring each ticket has accurate prioritization and clear requirements; facilitating UAT, and creating documentation to support a smooth implementation
• Leading the solution & process design and facilitating change management for the implementation of a new Distribution Centre
• Supporting the project team working on the implementation of a new replenishment tool for retail allocations

• You have 3+ years’ work experience in a merchandise planning or retail allocations focused role
• You have experience in developing reports for analysis and decision making
• You have prior implementation experience
• You have strong project management skills
• You have a drive to learn and participate
• You are an excellent collaborator and are able to work effectively with multiple teams
• You are adaptable and forward thinking
• You have solid knowledge of Enterprise Resource Planning (ERP) systems and order management processes, experience with SAP is an asset
• You are able to step in and take charge with minimum instruction
• You are able to prioritize and manage multiple tasks within tight deadlines
• You have advanced analytical skills, with a strong aptitude for spreadsheets
• You have excellent communication skills and are comfortable engaging with multiple levels of leadership
• You are able to travel internationally as required
• You are proactive in identifying the root cause of issues and developing solutions
• You remain highly flexible and adaptable when faced with ambiguity
• You are able to balance autonomy and collaboration
• You inspire breakthrough thinking and continuous improvement
• You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. 

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.  

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

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