Job details

Customs Manager (E-Commerce)

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Mandate:

Reporting to the Director of Customs Services, the Customs Manager (E-Commerce) is responsible for managing the e-commerce brokerage team, ensuring the appropriate and efficient delivery of customs services to Delmar clients, as well as ensuring company goals and targets are met. The candidate will be managing and participating in the development of customs processes, service platforms, and productivity output. The candidate will also be responsible for addressing client queries and supporting positive relationships with them and relevant government authorities.

Requirements:

• Minimum of 5-8 years of experience in the customs brokerage industry at a supervisory or management level

• College Diploma in International Transportation & Customs or related field is preferred

• Strong business acumen and knowledge of customs procedures, tariffs, regulatory requirements, profit & loss management, accounting, and CSA.

• CCS, CTCS, LCB designations are preferred

• Experience in CargoWise One system or related windows-based brokerage systems is considered an asset

• Proficient in Microsoft Office 365, with intermediate to advanced skills in Excel

What You Offer:

• Ability to work independently (drive and self-starter/self-managed)

• Excellent interpersonal skills for interaction with various groups within the organization and capability of motivating your team to ensure successful mandate completion

• Excellent oral and written communication skills

• Exceptional customer service and problem-solving skills

• Extremely detail-oriented, organized and able to multi-task

What We Offer:

• Cultural diversity and equal opportunity employer

• Competitive compensation

• Comprehensive Benefits package, including fitness reimbursement program(s)

• Education Reimbursement Program

• Balance between work and home life

Average salary estimate

$90000 / YEARLY (est.)

min

max

$80000K

$100000K

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What You Should Know About Customs Manager (E-Commerce), Delmar International Inc.

As a Customs Manager (E-Commerce) at Delmar, you'll be taking the lead in shaping and managing our e-commerce brokerage team. Reporting directly to the Director of Customs Services, your mission will be to ensure that our customs services meet the diverse needs of our clients while aligning with Delmar's overarching goals. With a depth of 5-8 years in the customs brokerage sector at a supervisory level, your expertise will guide the development of robust customs processes and service platforms. You’ll also be the go-to for addressing client queries, fostering strong relationships with clients and governmental authorities. If you hold a College Diploma in International Transportation & Customs, have CCS, CTCS, or LCB designations, and possess a good understanding of tariffs and regulatory requirements, you might just be the perfect fit. Familiarity with CargoWise One or similar systems and proficiency in Microsoft Office 365, especially Excel, would add significant value to your role. At Delmar, we believe in creating a supportive environment where you can work independently, foster strong team dynamics, and enhance customer satisfaction. Join us for a chance to enjoy competitive compensation, a comprehensive benefits package, and a work-life balance that adds value to your professional journey.

Frequently Asked Questions (FAQs) for Customs Manager (E-Commerce) Role at Delmar International Inc.

What are the main responsibilities of a Customs Manager (E-Commerce) at Delmar?

The Customs Manager (E-Commerce) at Delmar is responsible for managing the e-commerce brokerage team, ensuring efficient customs service delivery, developing customs processes, and maintaining client relations. Your role also includes addressing client queries and collaborating with relevant government authorities.