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Late Night Customer Service Rep(05430) - 512 N Willow Ave

Company Description

Within this Franchise we put our team first and spend time helping each new team member become great! Our goal as a company is to help you excel in life, whether we are just a chapter in your journey or wish to make a career with us. It's a fun fast paced environment, with direct deposit and very flexible scheduling- whether you're looking to balance school and work, two jobs, or something full time!  

Job Description

This is a part time position, typically evening/night shifts 

Taking orders over phone and in person
Dealing with customer concerns
Greeting customers within 10 seconds
Up selling
Cash handling
Keeping the customer area clean
Assisting Pizza Makers with toppings and dough

Additional Information

All your information will be kept confidential according to EEO guidelines.

Domino's Glassdoor Company Review
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CEO of Domino's
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Russell Weiner
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Average salary estimate

$25000 / YEARLY (est.)
min
max
$20000K
$30000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Late Night Customer Service Rep(05430) - 512 N Willow Ave, Domino's

Are you ready to join a dynamic team and make a real impact as a Late Night Customer Service Rep at our exciting Cookeville location on North Willow Avenue? At our franchise, we prioritize the growth and development of every team member, ensuring that you feel supported whether you see us as just a chapter in your career journey or your lifelong employer. You’ll thrive in a fast-paced, energetic environment where we value flexibility—perfect for balancing school, another job, or even diving into a fulfilling full-time position. This part-time role typically involves evening and night shifts, allowing you to shine during our busiest hours. As a key part of our team, you'll be responsible for taking orders over the phone and in person, helping us keep our customers happy and satisfied. You’ll greet every customer within 10 seconds to create a welcoming atmosphere and deal with customer concerns promptly and professionally. Plus, you’ll have the opportunity to upsell products creatively! Cash handling and maintaining a clean customer area are also part of the gig, and you’ll assist our talented Pizza Makers with toppings and dough to ensure every order is perfect. If you’re motivated, friendly, and eager to be part of a fantastic team, we can’t wait to meet you!

Frequently Asked Questions (FAQs) for Late Night Customer Service Rep(05430) - 512 N Willow Ave Role at Domino's
What are the key responsibilities of a Late Night Customer Service Rep at our Cookeville location?

As a Late Night Customer Service Rep at our Cookeville location, you will be responsible for taking orders both on the phone and in person, addressing customer concerns, and greeting every customer within 10 seconds of their arrival. You’ll also have a hand in upselling products, handling cash transactions, maintaining cleanliness in the customer area, and supporting our Pizza Makers with toppings and dough. Your role is crucial in creating a positive customer experience.

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What qualifications do I need for the Late Night Customer Service Rep position in Cookeville?

To be successful as a Late Night Customer Service Rep in Cookeville, you generally need excellent communication skills and a customer-focused attitude. Previous experience in customer service is a plus, but we are also eager to train enthusiastic individuals. Being able to handle cash efficiently and work well in a fast-paced environment is essential, and flexibility in scheduling is a significant advantage.

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What is the work schedule like for the Late Night Customer Service Rep in Cookeville?

The Late Night Customer Service Rep position typically features part-time evening and night shifts, which can be perfect for those balancing other commitments. We offer flexible scheduling to accommodate your needs, making it easier for you to work around school or another job while providing outstanding service during our busiest hours.

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How does the company support its late-night customer service team members?

Our franchise prioritizes the growth and well-being of team members, providing consistent support and training for everyone, especially our late-night customer service reps. We believe in a fun and engaging workplace where you can excel and grow. Whether you intend to make a career with us or just stay for a while, your contributions will be recognized and your journey supported.

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Is there opportunity for advancement from the Late Night Customer Service Rep position?

Absolutely! Starting as a Late Night Customer Service Rep can open the door to various advancement opportunities within our company. Many of our team members who demonstrate dedication, leadership, and a passion for excellent service move up into supervisory roles or specialized positions, thanks to our commitment to nurturing talent from within.

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Common Interview Questions for Late Night Customer Service Rep(05430) - 512 N Willow Ave
What experience do you have in customer service that makes you a good fit for the Late Night Customer Service Rep role?

To answer this, share specific experiences where you successfully interacted with customers, resolved issues, or managed difficult situations. Highlight your communication skills and how you’ve managed to create positive customer experiences in past roles.

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How would you handle a customer complaint during a busy shift?

Discuss the importance of remaining calm and composed. Mention how you would listen to the customer, empathize with their situation, and offer a solution or escalate the matter if necessary. An ability to multitask while maintaining a friendly demeanor is key.

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What techniques would you use to upsell products to customers?

Talk about understanding customer needs and preferences before suggesting additional items. Share examples of subtle conversational techniques that could lead customers to see the value in upgrading their orders, enhancing their overall experience.

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Can you describe a time you successfully worked as part of a team?

Share a specific example that illustrates your teamwork skills, focusing on your contributions, communication with teammates, and how you achieved a shared goal. Emphasize the positive results that came from effective collaboration.

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What do you believe is the most important aspect of customer service?

Identify key components such as empathy, communication, and efficiency. Explain how these aspects contribute to a positive experience for customers and how they align with the values of the company.

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How do you prioritize tasks during busy hours?

Discuss your approach to time management and prioritizing customer needs effectively. Share techniques you use to ensure all tasks are completed efficiently without sacrificing service quality.

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What motivates you to provide excellent customer service?

Speak about your passion for helping others and creating enjoyable experiences. Share personal values that drive you to succeed in customer service roles and the satisfaction you derive from seeing happy customers.

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How do you maintain a clean and organized workspace?

Mention the importance of cleanliness in customer-facing roles and describe your personal organization strategies, ensuring both the work area and customer environment remain tidy and welcoming.

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What would you do if you were unfamiliar with a menu item that a customer asked about?

Explain that you would approach the situation by being honest with the customer while expressing a willingness to find the information. Offer examples of how you would seek help from colleagues or consult relevant resources.

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Can you describe a time when you had to adapt to a significant change in your work environment?

Share an instance where you faced changes—like shifts in policies, technologies, or processes—and talk about how you managed to adapt successfully while maintaining a positive attitude and high performance.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

4416 jobs
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EMPLOYMENT TYPE
Part-time, on-site
DATE POSTED
March 23, 2025

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