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Fraud Insights Operations Supervisor

DoorDash is looking for a Fraud Insights Operations Supervisor to lead a team responsible for reducing fraud costs and providing protections for our platform. This role emphasizes team management and collaboration.

Skills

  • Leadership experience
  • Proficiency in Google Suite
  • Strong communication skills
  • Understanding of fraud technologies

Responsibilities

  • Oversee and manage daily operations of the team.
  • Provide guidance and support to team members.
  • Collaborate closely to foster open communication.
  • Ensure project deadlines are met and report insights.

Education

  • Bachelor's degree in a related field

Benefits

  • Premium healthcare
  • Wellness expense reimbursement
  • Paid parental leave
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Fraud Insights Operations Supervisor, DoorDash USA

Join DoorDash as a Fraud Insights Operations Supervisor in Tempe, AZ, and take the helm in leading our dedicated fraud team. As a supervisory leader, your primary focus will be managing and guiding a team of over 15 Analysts to effectively tackle cases of fraud while protecting our users. You will spend your days interacting with your team, conducting one-on-ones, and leading team meetings that foster collaboration and innovative problem-solving. Your role involves diving deep into the intricacies of the fraud industry and adapting to new processes and tools to maintain operational efficiency. You'll oversee capacity management, make strategic decisions, and contribute to scalable initiatives for growth. Your presence in the Tempe office is essential for nurturing a hands-on team environment, allowing for immediate support and real-time collaboration with cross-functional partners. If you're excited by the idea of shaping a team and driving impactful results through effective leadership, this could be the role for you. Enjoy a workplace culture committed to diversity and inclusion, where your expertise and innovative ideas can flourish. At DoorDash, we believe in empowering local economies and our employees. This is not just your next job; it’s the start of something great!

Frequently Asked Questions (FAQs) for Fraud Insights Operations Supervisor Role at DoorDash USA
What are the responsibilities of a Fraud Insights Operations Supervisor at DoorDash?

As a Fraud Insights Operations Supervisor at DoorDash, you will oversee a team of 15+ Analysts, managing day-to-day operations which includes providing guidance, support, and ensuring alignment with organizational goals. You'll be responsible for project management, operational efficiency, performance management, and facilitating collaboration among team members.

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What qualifications are necessary for the Fraud Insights Operations Supervisor role at DoorDash?

To be considered for the Fraud Insights Operations Supervisor position at DoorDash, you should have at least 4 years of experience in fraud, finance, or operations, supplemented by 2 years in a leadership role. Proficiency in Google Suite and strong communication skills are essential as well. A background in investigations and basic proficiency in SQL are preferred.

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How does the DoorDash fraud team contribute to overall company success?

The DoorDash fraud team plays a key role in reducing fraud-related losses while enhancing user trust. By overseeing fraud investigation processes and gathering valuable insights, the team helps in crafting strategies that promote operational excellence and scalability, ensuring a safer experience for all users.

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What tools and technologies does a Fraud Insights Operations Supervisor use?

In the role of Fraud Insights Operations Supervisor at DoorDash, you will utilize various tools and technologies including RWS, SFCD, Google Sheets, and analysis tools like Sigma and SQL. Familiarity with these systems enhances your ability to analyze data and make informed decisions promptly.

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What is the company culture like at DoorDash for a Fraud Insights Operations Supervisor?

DoorDash promotes a culture of inclusivity and collaboration, where diverse perspectives are valued. As a Fraud Insights Operations Supervisor, you will be part of a vibrant workplace that encourages continuous learning and fosters a supportive environment, essential for both personal and professional growth.

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Common Interview Questions for Fraud Insights Operations Supervisor
Can you describe your experience managing a team in a fraud prevention role?

When answering this question, highlight your past leadership experiences, discussing specific teams you've managed, the types of issues you tackled, and any measurable outcomes from your efforts. Focus on how you fostered collaboration while achieving operational goals.

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How do you prioritize tasks and manage competing deadlines in fraud operations?

Discuss your organization strategies, tools you use for tracking tasks, and how you adapt to unexpected changes. Illustrate with examples of how you managed multiple projects while ensuring quality deliverables were met on time.

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What steps would you take if a fraudulent activity was discovered on the platform?

Explain your immediate actions such as engaging your team for a thorough investigation, collaborating with other departments, and implementing strategies to prevent similar incidents in the future. Emphasize your analytical skills and proactive problem-solving approach.

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What experience do you have with data analysis and using tools like SQL?

Articulate your familiarity with data analysis, giving specifics about projects where you've utilized SQL or similar tools to derive insights. Highlight your analytical skills and how they've influenced decision-making processes.

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How do you approach team dynamics and foster a collaborative environment?

Share your strategies for nurturing a positive team atmosphere, such as conducting regular check-ins, establishing open communication channels, and encouraging knowledge sharing. Give examples of how this led to improved performance.

Join Rise to see the full answer
What do you believe is the most critical skill for a Fraud Insights Operations Supervisor?

Discuss the importance of strong leadership skills, including the ability to motivate and manage a team effectively. You can also mention analytical thinking, adaptability to evolving fraud trends, and effective communication as key components.

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How do you stay updated with trends and regulations in the fraud industry?

Enlighten your interviewer on your continuous learning practices, such as subscribing to industry publications, attending webinars and conferences, or participating in professional organizations. Demonstrate that you're proactive in ensuring your knowledge is current.

Join Rise to see the full answer
Can you give an example of a successful project you managed in your previous role?

Provide a detailed account of a specific project, outlining your goals, the actions you took to achieve them, the challenges you faced, and the positive outcomes. Use metrics to quantify your success.

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How would you handle a team member who is underperforming?

Discuss your approach to performance management, focusing on identifying underlying issues and providing support. Highlight the importance of constructive feedback and setting achievable goals together.

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What motivates you to lead a team in combating fraud?

Share your passion for protecting users and improving platform safety, along with any personal experiences that drive your commitment to the role. Express enthusiasm for the opportunity to make a significant impact in the industry.

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DoorDash is a technology company that connects customers with their favorite local and national businesses in the United States and Canada. The company is headquartered in San Francisco, California.

1207 jobs
MATCH
VIEW MATCH
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$60,000/yr - $80,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 15, 2025

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