Pre Sales Solutions Engineer

As a Pre Sales Solutions Engineer at Envoy, you'll be involved in a variety of tasks that include collaborating with the sales team to facilitate the pre-sales process, conducting technical demos, performing security reviews, and ensuring that customer needs and compliance standards are met effectively. Your role will also require you to act as a liaison between customers and internal teams, ensuring seamless communication and addressing customer concerns proactively.

To be considered for the Pre Sales Solutions Engineer position at Envoy, candidates typically need over 6 years of experience in roles related to Solutions Engineering or Customer Engineering. Proficiency in SQL, familiarity with git, and a basic understanding of APIs are essential. Additionally, one should be comfortable writing scripts in Ruby or Python to address daily challenges.

A typical day for a Pre Sales Solutions Engineer at Envoy involves collaborating with the sales team on technical demos, answering customer security questions, and enjoying a role that encompasses problem-solving and product feedback. You'll often find yourself working closely with various teams, engaging in discussions over technical requirements, and troubleshooting any issues that may arise during the pre-sales phase.

Success as a Pre Sales Solutions Engineer at Envoy requires a mix of technical and interpersonal skills. You'll need strong analytical abilities to dive into data logs, excellent communication skills to engage with a variety of stakeholders, and the capability to think outside the box to develop effective solutions. Familiarity with security standards and technologies like SAML and Active Directory is also beneficial.

The Pre Sales Solutions Engineer position at Envoy is a hybrid role, requiring you to be in our New York City office four days a week (Monday to Thursday). This setup balances the advantages of in-person collaboration with the flexibility of remote work, offering a dynamic work environment that encourages teamwork and innovation.

In answering this question, focus on specific examples of your involvement in pre-sales activities. Highlight your role in conducting demos, engaging with customers to understand their needs, and how you collaborate with sales teams to achieve common goals.

Detail your technical background, including experience with SQL, APIs, or relevant scripting languages like Ruby or Python. Emphasize your ability to troubleshoot and communicate complex technical information to non-technical stakeholders.

Outline a strategy for handling objections, such as actively listening to customer concerns, empathizing with them, and providing clear, factual information to alleviate their fears and demonstrate how Envoy's solutions can address their issues.

Discuss how you gather feedback from customers, analyze their needs and pain points, and then articulate these issues effectively in product meetings. Highlight your ability to translate customer feedback into actionable insights that drive product improvements.

Share a specific instance where you diagnosed a technical problem, the steps you took to resolve it, and the impact it had on the customer’s experience. Focus on your problem-solving skills and the technical knowledge you applied.

Express your familiarity with these protocols, providing a brief overview of their purposes and how they relate to user security. Discuss your experience implementing or working with these technologies in past roles.

Talk about your time management techniques, such as using to-do lists or prioritization frameworks. Emphasize the importance of flexibility and adaptability, especially in the context of constantly shifting project needs.

Discuss your passion for technology and helping customers achieve their goals. Explain how you enjoy the challenges of problem-solving and the satisfaction that comes from successfully meeting customer needs.

Focus on your commitment to continuous learning. Mention resources you use, such as webinars, online courses, or industry publications, to stay updated on new technologies and trends relevant to the Solutions Engineering domain.

Identify a common challenge in the role, such as effectively communicating complex technical information to non-technical stakeholders. Provide examples of strategies you have used to overcome this challenge, like simplifying technical jargon or focusing on the benefits of solutions.