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Recruiting Associate (Contract)

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.

Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: Recruiting Associate

Your Location: Hybrid/Brazil HQ address - Nações Unidas 12901 - São Paulo - SP (required to go to the office two days a week)

You Report To: Associate Manager, Corporate Recruiting. Also a “dotted line” report to the Senior Manager, People Operations

Must be able to speak English AND Portuguese fluently (and comfort with Spanish)

Learn more about our awesome  Engineering team

About the Opportunity

First Help Financial, voted and certified as a “Great Place to Work” by our workforce for three years in a row, is adding a new partner to our People Operations department to accommodate our remarkable growth! We have an exciting hybrid work opportunity in our Sao Paulo office for a multifaceted recruiting professional to support our growing operation in Latin America. This talented bilingual (or trilingual) recruiter will directly impact the success of our Sao Paulo software engineering team.  We seek a highly organized and people-oriented professional to become the cornerstone of our talent acquisition efforts in the Sao Paulo office and eventually call center roles in other Latin American geographies.

 In addition to recruiting, this individual will get career growth managing human resource responsibilities such as welcoming and onboarding new hires, document collection, new hire orientation, training schedule, employee record maintenance, fielding point of contact Latin American employee/contractor inquiries, payroll information gathering, and compliance support.

 If you thrive in a fast-paced environment and enjoy wearing multiple hats, this is the perfect opportunity to take ownership and make a real difference.

What you will do:

Your responsibilities but are not limited to:

  • Source candidates using all appropriate pipelines (Indeed, Glassdoor, LinkedIn, preferred local country career sites, etc.)
  • Screen candidates for cultural fit, compensation expectations, educational requirements, skill sets, applicable experience, etc.
  • Handle full-cycle recruitment efforts for our Engineering department and eventually call center operations in future Latin American geographies
  • Schedule phone screens, on-site and virtual interviews
  • Administer and manage background checks to new hires
  • Administer and manage Human Resource Information System (HRIS) for onboarding new hires
  • Write recruitment advertisements and work with hiring managers to draft job specifications
  • Maintain the company’s internal applicant tracking system with accurate data input and make recommendations on how to build and manage the platform for reporting purposes
  • Review First Help Financial’s recruiting process, recommend improvements and modify processes to improve efficiency and effectiveness with an eye to local market preferences and hiring practices
  • Consult and advise hiring managers on best hiring practices and recruiting methodologies for specific Latin American markets
  • Use creative and resourceful candidate sourcing strategies to engage active and passive candidate pools
  • Work with People Operations management to make sure all staffing needs are met within time frames and candidate quality expectations
  • Foster and develop a culture of mutual respect, understanding, and teamwork
  • Assist with other projects and responsibilities as assigned by the Team Lead
  • Assist with new hire onboarding (schedules, hardware provisioning, document collection, new hire orientations, workstations, access cards, etc.)
  • Assisting with company socials, local office event planning, etc.
  • Assist with offboarding (exit interviews, collection of company property, and processing final paperwork)
  • Work closely with the payroll and benefits administrator
  • Assist with compliance tasks, helping maintain accurate records, and ensure adherence to national labor laws
  • Serve as a first point of contact for Latin American employee inquiries and concerns when possible and escalating more complex employee relations issues to HR leadership
  • Provide guidance to leadership on cultural and custom sensitivities related to talent acquisition and human resource essentials

What you bring:

  • 5+ years’ of recruiting in the Brazil software engineering/tech industry. Experience recruiting in other Latin American markets is also preferred.
  • Fluent in English and Portuguese (speak, read, and write) and comfort with Spanish is preferred.
  • Bachelor’s Degree required
  • Demonstrates historical career stability
  • Ability to work in a fast-paced environment with a great deal of multi-tasking and time prioritization
  • Proficiency with Microsoft Office (Outlook, Excel, Word, etc.) and technology savvy
  • Strong problem-solving skills with attention to detail and accuracy
  • Metric reporting
  • General applicant tracking system knowledge - front and back end
  • General HRIS knowledge
  • Ability to perform and adapt in a dynamic work environment where you may be required to bring structure and process to ambiguity due to this role being a newly created role

FHF Benefits…

  • Great Perks – We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid  vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.
  • Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
  • Growth - Company growth provides unprecedented career growth.  FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth.  We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.

First Help Financial Glassdoor Company Review
4.7 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
First Help Financial DE&I Review
3.64 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
CEO of First Help Financial
First Help Financial CEO photo
Pushan Sen Gupta
Approve of CEO

Average salary estimate

$70000 / YEARLY (est.)
min
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$60000K
$80000K

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What You Should Know About Recruiting Associate (Contract), First Help Financial

First Help Financial (FHF) is on the lookout for a dynamic and multifaceted Recruiting Associate (Contract) to join our vibrant People Operations team! Located in our São Paulo office, this position plays a critical role in supporting our thriving software engineering team as we expand our operations in Latin America. With FHF's commitment to providing auto loans within umbrella of cultural diversity, we are searching for a bilingual (or trilingual) recruiting professional fluent in both English and Portuguese (Spanish comfort is a plus). In this role, you'll not only handle full-cycle recruitment but also partake in a variety of HR responsibilities that directly influence the momentum of our company’s growth. Your days will be packed with sourcing candidates, conducting interviews, and onboarding new team members, while fostering a culture of collaboration and respect. Creativity and resourcefulness will be key as you engage both active and passive candidates. You will help shape our recruitment processes and make valuable recommendations to enhance efficiency. If you thrive in a fast-paced environment where every day brings new challenges and opportunities, and if you love making genuine connections with people, this is your chance to make a difference while working alongside colleagues from over 20 countries. We take pride in our company culture, promoting a healthy work-life balance, extensive career growth opportunities, and numerous benefits. Embrace the chance to grow and contribute to something meaningful with First Help Financial!

Frequently Asked Questions (FAQs) for Recruiting Associate (Contract) Role at First Help Financial
What responsibilities does a Recruiting Associate at First Help Financial have?

As a Recruiting Associate at First Help Financial, you'll be at the heart of talent acquisition. Your key responsibilities include sourcing candidates through various channels, screening for cultural fit, and managing the recruitment process for our Engineering team and future call center operations. Additionally, you'll assist with onboarding, handling employee inquiries, and ensuring HR practices are compliant across Latin America.

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What qualifications are needed to become a Recruiting Associate at First Help Financial?

To become a Recruiting Associate at First Help Financial, you should have a bachelor’s degree and at least 5 years of recruiting experience, preferably in Brazil's software engineering sector. Bilingualism in English and Portuguese is essential, with Spanish being a benefit. Strong problem-solving skills, attention to detail, and the ability to adapt in a fast-paced environment are also crucial for this role.

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What makes First Help Financial a great place to work for a Recruiting Associate?

First Help Financial has been certified as a 'Great Place to Work' for three consecutive years, offering a supportive and inclusive environment. As a Recruiting Associate, you will enjoy a healthy work-life balance, competitive salaries, generous benefits, and unparalleled opportunities for career growth as a vital part of a fast-growing team.

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What is the work environment like for the Recruiting Associate at First Help Financial?

The work environment for a Recruiting Associate at First Help Financial is vibrant and fast-paced. As part of a multicultural team, you'll experience collaboration with colleagues from various backgrounds while collectively pursuing the company's rewarding mission. Hybrid working is available, with expectations to work in the São Paulo office two days a week.

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What skills should a successful Recruiting Associate at First Help Financial possess?

A successful Recruiting Associate at First Help Financial should showcase strong organizing skills, exceptional communication abilities, and a proven ability to multitask effectively. Proficiency in Microsoft Office, general applicant tracking systems, and a knack for establishing rapport with candidates and hiring managers are also key skills that will drive success in this role.

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Common Interview Questions for Recruiting Associate (Contract)
Can you describe your experience with full-cycle recruitment as a Recruiting Associate?

When answering this question, be sure to highlight specific examples of your recruitment process, from sourcing candidates to conducting interviews and onboarding. Showcase your ability to adapt strategies to different markets and the success you've had in filling roles.

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How do you assess the cultural fit of a candidate?

To answer effectively, discuss your methods for evaluating cultural fit such as behavioral interview questions, assessing alignment with company values, and using team feedback in the selection process. Share specifics about how this approach has benefited your past hiring outcomes.

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What strategies do you use to source candidates in a competitive market?

When addressing this question, share your creative sourcing techniques including the use of social media, local career sites, and networking events. Emphasize your ability to identify and engage both active and passive candidates effectively.

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How do you handle difficult conversations with candidates or hiring managers?

In your response, emphasize your communication skills and conflict resolution techniques. Discuss how you approach sensitive topics with empathy and transparency while maintaining professionalism to ensure positive outcomes for both parties.

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Can you provide an example of a recruitment process you improved in your previous role?

Here, provide a specific example detailing a particular process you enhanced, the steps you took, and the positive results that followed. Aim to quantify the success to underscore the impact of your contribution to the team and organization as a whole.

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What challenges have you faced while recruiting in the tech industry?

Discuss common challenges like skills shortages, competition for talent, and remote work dynamics. Share how you navigated these challenges successfully and the lessons you learned that could benefit First Help Financial.

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How would you approach onboarding new hires to ensure a smooth transition?

Discuss how you would develop a comprehensive onboarding plan including training schedules, document collection, and introductions to team members. Highlight your emphasis on communication and providing a welcoming environment for new employees to thrive.

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What role do you think diversity and inclusion play in recruitment?

In addressing this, stress the importance of fostering a diverse workforce and how it enhances innovation and performance. Provide examples of how you have incorporated D&I principles into your recruitment strategies to align with company culture.

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Why are you interested in working as a Recruiting Associate at First Help Financial?

Reflect on what attracted you to First Help Financial, its culture, mission, and your desire to contribute to the growth of the engineering team. Connecting personal values to the company's mission can resonate well with interviewers.

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What metrics do you think are essential to track in recruitment?

Discuss key performance indicators (KPIs) such as time-to-fill, candidate quality, and source effectiveness. Show your understanding of data-driven recruitment practices that can enhance the overall hiring process at First Help Financial.

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We provide auto loans to the underserved and care for our customers and partners with exceptional service Our values: Keep Improving. Our growth is fueled by continuous improvement and innovation by all team members. Think Critically: Our dec...

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DATE POSTED
March 16, 2025

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