General Manager - Sugar Land, TX

As a General Manager at Fogo de Chão in Sugar Land, TX, you will oversee restaurant operations, advise restaurant leaders, develop talent, ensure adequate staffing, and enhance guest satisfaction. You'll manage revenue targets, execute event planning with the Sales Manager, and maintain brand quality. Your role is essential in creating a successful and enjoyable dining environment.

To qualify for the General Manager role at Fogo de Chão in Sugar Land, candidates should have at least five years of restaurant operations experience, ideally with three years of knowledge in churrasco and churrascaria cuisine. A high school diploma is required, while a bachelor's degree in hotel or restaurant management is preferred. Strong leadership and operational management skills are vital for success in this position.

At Fogo de Chão in Sugar Land, TX, General Managers receive a comprehensive benefits package including medical, dental, and vision insurance. Additionally, company-paid life insurance and short-term disability are provided, along with a selection of voluntary benefits such as critical illness and pet insurance. We prioritize your health and security as part of our team.

Fogo de Chão is committed to professional growth and development. As a General Manager, you will have access to our Manager in Development Program, where you can mentor upcoming leaders and further refine your management skills. We believe in nurturing talent and creating career advancement opportunities within our team.

The work environment at Fogo de Chão in Sugar Land, TX, is dynamic and fast-paced, centered around teamwork and collaboration. As a General Manager, you'll face challenges head-on and work under high-pressure situations while maintaining a positive atmosphere for both staff and guests. Your ability to manage conflict, inspire your team, and ensure quality service is key to our success.

When answering, be sure to highlight specific experiences that showcase your leadership abilities, operational oversight, and understanding of the dining industry. Mention your familiarity with churrasco cuisine if applicable and any achievements that demonstrate your capability to drive results within a restaurant setting.

Discuss your strategies for monitoring guest feedback, training staff to deliver exceptional service, and creating a welcoming atmosphere. It's important to emphasize your approach to resolving issues and fostering a culture that prioritizes guest experience in every aspect of the restaurant.

Share your philosophy on leadership and mentorship. Explain how you identify potential leaders, provide training opportunities, and create clear paths for career growth. Highlight success stories of staff you have developed and retained in past roles.

Describe your conflict resolution strategies, emphasizing communication and mediation skills. Provide an example of a past incident where you successfully resolved a conflict and ensured a productive working environment, showcasing your leadership style.

Talk about your experience with forecasting, analyzing market trends, and promotional strategies to boost sales. Mention any successful campaigns or initiatives you've led that resulted in meeting or exceeding revenue goals, particularly in a restaurant context.

Provide a specific example of a challenging customer interaction, outlining the steps you took to address the issue. Emphasize your ability to remain calm under pressure and find a solution that satisfied the guest while adhering to company policies.

Discuss the importance of teamwork, recognition, open communication, and support in creating a positive work culture. Share how these values have worked in your past experiences and how you will apply them as a General Manager at Fogo de Chão.

Outline your experience with health and safety protocols, staff training, and regular kitchen audits. Provide an example of how you've successfully maintained compliance to ensure the safety of both guests and employees.

Explain your multi-tasking strategies and how you delegate responsibilities among your team. Provide specific examples of how you maintain organization and efficiency during peak dining hours.

Reflect on your alignment with Fogo de Chão's mission and values. Mention your passion for culinary arts, particularly churrasco, and your desire to be part of a team that prioritizes guest experiences and healthy work environments. Show genuine enthusiasm for the brand and its culture.