Air Import or Export Coordinator

The Air Import or Export Coordinator at our client is responsible for managing air or ocean import and export shipments, ensuring compliance with guidelines, preparing quotes, providing exceptional customer service, and maintaining daily shipment reports. This role also involves organizing and preparing necessary documentation, coordinating deliveries, and tracking cargo from origin to destination.

To be considered for the Air Import or Export Coordinator position with our client, you must possess a minimum of a high school diploma or GED, along with at least two years of experience in international freight forwarding logistics operations. Additionally, two years of customer service experience is required to handle client interactions effectively.

While it is advantageous to have experience with Cargowise or similar logistics software for the Air Import or Export Coordinator role, demonstrated experience in international freight forwarding and operational logistics takes precedence. Your hands-on experience in the field will prepare you for this position.

As an Air Import or Export Coordinator, you can expect a dynamic work environment where teamwork and independent problem-solving are both valued. You'll collaborate across functions while also taking ownership of your responsibilities, ensuring that shipments are handled efficiently and professionally.

The Air Import or Export Coordinator position with our client opens up various career advancement opportunities within the logistics and supply chain sector. With your experience and contributions to the team, you may have the chance to move into senior coordinator roles, management positions, or even specialized areas like compliance or operations management.

To ensure compliance in air and ocean shipments, I follow established procedures and guidelines meticulously. I double-check documentation, stay updated about regulations, and communicate regularly with relevant parties to ensure that all shipments adhere to legal and company standards.

To handle a shipment delay or issue, I typically assess the situation promptly by gathering information from all involved parties. Communication is key; I would inform the customer right away and work with the team to resolve the issue while keeping the customer updated throughout the process.

I have experience working with several logistics software tools. While I am familiar with Cargowise, I also have a solid understanding of other relevant systems that enhance tracking, reporting, and documentation for import and export operations.

In my experience, customer service in logistics involves proactive communication and responsiveness. I always prioritize understanding client needs and ensure I provide timely updates, effective resolutions, and continuous support throughout the shipment process.

Staying organized in a fast-paced environment requires a combination of technology and disciplined time management. I use digital tools to track shipments and prioritize tasks while maintaining a clear checklist to ensure nothing falls through the cracks.

In my previous role, I often faced tight deadlines or unexpected shipment issues, requiring me to act quickly and efficiently. One instance involved a critical international shipment that had a last-minute delay. I coordinated swiftly with various parties, managed expectations, and ensured the shipment was still delivered on time.

To track cargo from origin to destination, I rely on real-time tracking systems integrated with our logistics software and maintain regular communication with shipping agents and clients. This proactive approach ensures everyone stays informed throughout the shipping journey.

Teamwork is vital in the Air Import or Export Coordinator role as it fosters collaboration across various departments to ensure smooth operations. Working closely with colleagues enhances information sharing and helps resolve issues more effectively, improving overall service delivery.

Prioritizing multiple shipments involves understanding their urgency and coordinating with team members. I use scheduling tools to keep track of deadlines, assess which shipments require immediate attention, and communicate with clients to manage their expectations.

The most critical skills for an Air Import or Export Coordinator include effective communication, strong organizational abilities, adaptability to changing situations, and an in-depth understanding of logistics operations to solve problems efficiently and ensure customer satisfaction.