F&B District Manager

As an F&B District Manager at GPM Investments, you will manage the sales and operations of 8-12 convenience stores. Your duties include maintaining store cleanliness, collaborating with management and staff, handling customer service interactions, and ensuring compliance with company standards. You'll also play a key role in recruiting, hiring, training, and mentoring management staff across the region.

To qualify for the F&B District Manager position at GPM Investments, a High School Diploma or equivalent is required. While a Bachelor's degree in business or management is preferred, applicants with 3-5 years of relevant retail management experience will also be considered. Experience in convenience store or multi-unit management, as well as food service experience at the managerial level, is beneficial.

GPM Investments provides a range of benefits for the F&B District Manager, including performance-related bonuses, consistent yearly performance reviews, competitive wages, paid time off, and holiday pay. Additional perks like a 401K employer match, weekly pay, car allowance, free fuel, and access to employee assistance programs help create a supportive work environment.

In the role of F&B District Manager at GPM Investments, your leadership will be instrumental in empowering store teams and maintaining consistent operational standards. You'll engage with employees daily to promote a positive work culture and ensure accountability. This position is about leveraging your leadership skills to foster a fun and successful workplace while driving results.

Successful F&B District Managers at GPM Investments possess strong communication skills, analytical abilities, and flexibility to adapt to changes. Additionally, organizational skills and attention to detail are essential for overseeing multiple stores, managing budgets, and enhancing customer satisfaction while ensuring compliance with company policies.

When asked about prioritizing tasks, explain your approach to managing time effectively, such as using tools or techniques to determine which tasks have the highest impact on store operations. Emphasize your ability to delegate when necessary and your commitment to maintaining operational standards across all stores.

In your response, detail a specific instance where you implemented training or mentorship programs that positively impacted your team's performance. Highlight metrics or feedback received to demonstrate tangible improvements and reinforce your management style that fosters growth.

Discuss how you monitor customer service standards, perhaps through regular walk-throughs, employee training, or gathering customer feedback. Illustrate your proactive approach to addressing issues that arise and how you encourage staff to take ownership of their roles in delivering great service.

Articulate your preferred methods for ensuring clear communication, such as routine meetings, digital communication tools, and open-door practices. Share how these strategies help bridge gaps between management and staff and contribute to a cohesive team environment.

Provide details on how you've managed budgets in past roles, such as tracking expenses and revenues, identifying cost-saving opportunities, and ensuring compliance with company policies. Mention tools or techniques that you use for effective financial oversight.

Explain your conflict resolution process, emphasizing your approach to understanding different perspectives and facilitating solutions that prioritize team effectiveness and customer experience. Mention your dedication to creating a harmonious workplace.

Discuss your experience in loss prevention and how you incorporate training, monitoring inventory, and monthly audits into your regular operations. Highlight how you collaborate with store management to minimize theft and shrink.

Share specific techniques you've used to keep morale high during busy periods, such as recognizing hard work through incentives, maintaining positive communication, and ensuring that staff feels supported with adequate resources.

Illustrate a particular challenge that required critical thinking and responsive action, describing the steps you took, the outcome, and what you learned from the experience. This will showcase your problem-solving skills and resilience.

Discuss the key metrics you focus on when evaluating store performance, including sales figures, customer feedback, employee engagement, and adherence to operational standards. Explain how you leverage this information to drive improvement strategies.