Logistics Specialist

As a Logistics Specialist at Hitachi Global Air Power, your main responsibilities include coordinating shipments to customers and partners, preparing shipping documentation, and ensuring the timely dispatch of products. You'll also work closely with various internal departments and manage relationships with carriers to acquire rate quotes and arrange pickups. Your role will be pivotal in maintaining high customer service standards and managing freight claims.

To qualify for the Logistics Specialist position at Hitachi Global Air Power, candidates should have at least an associate degree or equivalent post-high school training, coupled with a minimum of two years of logistics experience. Proficiency in Microsoft Outlook, Excel, and Word is essential, and knowledge of SAP is preferred. Strong communication skills and attention to detail are key traits for success in this role.

The Logistics Specialist plays a critical role in enhancing customer service at Hitachi Global Air Power by ensuring that shipments are coordinated effectively and delivered on time. By preparing accurate shipping documentation and resolving issues such as freight claims, they help maintain customer trust and satisfaction. Their ability to prioritize tasks and communicate effectively with various departments directly supports the overall customer experience.

A successful Logistics Specialist at Hitachi Global Air Power should possess strong organizational skills, a high level of accuracy, and the ability to work efficiently under pressure. Additionally, strong verbal and written communication skills are essential, along with teamwork abilities and active listening. Familiarity with logistics software such as SAP also sets candidates apart.

Yes, Hitachi Global Air Power prefers candidates for the Logistics Specialist position to have at least two years of logistics experience, ensuring that applicants understand the complexities of shipping and the necessary coordination involved. This experience is crucial for handling various logistics functions competently.

Share your experience with logistics software, emphasizing familiarity with programs like SAP, which is preferred at Hitachi Global Air Power. Explain how you used this software in your previous roles to manage shipments, track deliveries, and maintain documentation efficiently.

Select an example that highlights your critical thinking and problem-solving skills. Discuss the issue, your approach to resolving it, and the positive outcome. Be sure to illustrate how your actions improved the shipping efficiency and customer satisfaction.

Explain your method for prioritizing tasks, particularly under tight deadlines. You might discuss the importance of urgent shipments versus regular order processing, and how you communicate and collaborate with team members to ensure timely deliveries.

Discuss the importance of clear and proactive communication, whether through emails, phone calls, or logistics management tools. Consider mentioning specific metrics you track to ensure accountability and responsiveness.

Identify a relevant challenge (such as unforeseen delays or inventory issues) and discuss your approach to overcoming it. Consider emphasizing adaptive strategies you may employ based on real-world scenarios.

Describe your approach, highlighting the steps you would take to assess the situation, communicate with carriers, and file freight claims. Emphasize your attention to detail and problem-solving skills.

Elaborate on how precision is crucial in your role to avoid costly mistakes. Provide examples of how you ensure documentation is accurate and how you review shipments to avoid discrepancies.

Discuss your planning process, including how you monitor shipment progress and stay in touch with partners. Highlight your ability to anticipate issues and implement solutions quickly.

Talk about your collaborative experiences in logistics settings, detailing how you worked with others to meet shared goals and support the logistics process. Use specific examples to showcase your teamwork abilities.

Express genuine enthusiasm for the role and the company’s mission. Highlight your alignment with Hitachi’s commitment to sustainability and innovation in industrial power, and how your skills will contribute positively to the team.