Systems Engineer

As a Systems Engineer at Intercom, you'll be responsible for identifying and resolving organizational automation challenges, building efficient automations, and evolving our IT infrastructure. You'll also participate in cross-organizational projects aimed at enhancing identity, access management, and compliance while promoting automation within the organization.

To thrive as a Systems Engineer at Intercom, you should have a passion for systems and automation, with 3 to 5 years of relevant experience. Proficiency in a high-level programming language, familiarity with cloud environments, and experience with iPaaS platforms will be highly beneficial. A strong problem-solving mindset and a desire for continuous learning are essential as well!

Intercom is deeply committed to employee growth, offering numerous opportunities for learning and skill development. As a Systems Engineer, you'll be encouraged to engage with new technologies, participate in innovative projects, and work collaboratively within a supportive team. Regular feedback and compensation reviews further emphasize our commitment to employee success.

Intercom fosters a radically open and inclusive culture where collaboration thrives. As a Systems Engineer, you'll be part of a dynamic team that values diversity and encourages creativity. We believe in a healthy work-life balance and have policies in place that promote employee well-being, like flexible work schedules and a hybrid working model.

As a Systems Engineer at Intercom, you'll engage with various technologies including AWS, Okta, Google Workspace, Jamf Pro, Intune, Tines, and Workato. Our focus on leveraging state-of-the-art solutions will allow you to sharpen your skills in cloud environments and automation tools, ensuring you're ahead of the curve in the fast-evolving tech landscape.

When faced with a problem, I start by gathering relevant data and analyzing the situation thoroughly. I focus on understanding the root cause before brainstorming potential solutions. Collaborating with my team often leads to innovative approaches and I value using both experience and data-driven insights to inform decision-making.

In my previous roles, I've primarily worked with AWS and Microsoft Azure for deploying cloud applications. I’ve utilized various tools like Terraform for infrastructure as code and Docker for containerization, which enhances deployment consistency and scalability. I am eager to learn and adapt to the tools used at Intercom.

Absolutely! In my last position, I identified a manual onboarding process that took excessive time. I designed an automated workflow using an iPaaS solution to streamline data entry and notifications, which reduced onboarding time by 50%. I ensured that the automation was easily maintainable and documented for team use.

Teamwork is crucial in a Systems Engineer role—collaboration fosters diverse viewpoints and innovative solutions. I believe in actively communicating with cross-functional teams and leveraging collective expertise. Team dynamics often lead to insights that one might overlook when working in isolation.

I have several years of hands-on experience managing identity and access management systems, primarily using Okta. I’ve ensured proper configuration for user roles and permissions while implementing best practices for secure access. Keeping the systems updated with the latest security protocols was also a priority.

I have actively engaged in DevOps initiatives by incorporating agile practices into the development lifecycle. My experience includes CI/CD pipelines, automated testing, and infrastructure as code, which promote frequent and reliable software releases. Collaboration between development and operations is something I advocate for strongly.

I invest time in continuous learning by following industry blogs, attending webinars, and participating in tech conferences. Engaging with online courses and developer communities enriches my knowledge, and I often implement new technologies in personal projects to understand their practical applications.

In my approach, security is foundational to all system design processes. I practice proactive risk assessment by performing regular audits and ensuring compliance with industry standards. I also advocate for encrypting sensitive data and implementing multi-factor authentication wherever possible.

I worked on a project that involved migrating our existing infrastructure to a cloud environment. The challenge was ensuring minimal downtime. I used thorough planning, scripted backups, and staged migrations to ensure a smooth transition. This experience enhanced my adaptability and crisis management skills.

The thrill of solving complex problems and driving automation within an organization is what excites me most about being a Systems Engineer. The constant evolution of technology motivates me to innovate and push boundaries, and I love that no two days are ever the same in this field.