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Lead Specialist, Market Growth & Client Success

KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we do not anticipate that slowing down. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility and leading market tools, we make sure our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.KPMG is currently seeking a Lead Specialist, Market Growth & Client Success to join our Managed Services practice.Responsibilities:• Act as contact for client and market interactions as the Managed Services pre-sales specialist, including supporting internal stakeholders in client and prospect interactions• Partner with leadership to drive quality and efficiency of RFP response efforts for Managed Services, managing sales processes, sales pipeline, and associated pursuits• Engage directly and collaborate with Consulting leadership, alliances, business, and industry teams to align and support pipeline efforts and champion Managed Services introduction in all sales proposals• Collaborate and support Managed Services market development and marketing team to design the integrated solution marketing execution plan(s), including sales channel strategy, target market and buyer identification, demand generation (consortiums, campaigns, content syndication, webcasts, social, paid search, other thought leadership), events, and internal/external communications• Support Solution Management teams to provide Consulting leadership, alliances, business, and industry teams feedback to support defining, building, and delivering updated or new solutions as part of Managed Services• Work with Solution Market Development team to define solution sales training plan and enablement requirements; act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environmentQualifications:• Minimum five years of recent experience in pre-sales support, technology support sales, consulting/advisory sales or support, and/or solution delivery for a technology services company, with industry expertise in a highly technical and fast paced environment, including two years of experience in providing complex services sales advisory and/or support• Bachelor's degree in engineering, computer science, business management or business information systems from an accredited college or university is required• Strong knowledge of and expertise with portfolio management of many active customer-centric products and services• Strong understanding of shared services, managed services and/or outsourcing in a domain• Ability to travel as necessary• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at “Benefits & How We Work”.Follow this link to obtain salary ranges by city outside of CA:https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=MS06_3_25California Salary Range: $106200 - $237700KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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What You Should Know About Lead Specialist, Market Growth & Client Success, KPMG US

At KPMG, we’re on the lookout for a dynamic Lead Specialist in Market Growth & Client Success to join our thriving Managed Services practice in sunny Orlando, FL. This role is perfect for someone who loves engaging with clients in a collaborative team environment. As the pre-sales specialist, you will act as the primary point of contact for client and market interactions. Your mission? To elevate our RFP response efforts by working closely with stakeholders, blossoming sales pipelines, and driving quality and efficiency. You’ll also have the chance to partner with our Consulting leadership and marketing team to roll out innovative, integrated solution marketing plans that truly speak to our clients’ needs. If you're a seasoned professional with a passion for growth and excellent customer service, this might just be the perfect opportunity for you! With KPMG’s commitment to career development and a rich culture that puts people first, you’ll find an environment where you can thrive, learn new skills, and make a meaningful impact. Bring your strengths in managing client-centric products and a robust understanding of shared services to the table, and let’s create amazing outcomes together. Ready to take the next step in your career? Join KPMG as we navigate this ever-evolving landscape and continue our journey towards success together!

Frequently Asked Questions (FAQs) for Lead Specialist, Market Growth & Client Success Role at KPMG US
What are the primary responsibilities of a Lead Specialist, Market Growth & Client Success at KPMG?

As a Lead Specialist in Market Growth & Client Success at KPMG, your key responsibilities include acting as the primary contact for client interactions, driving the efficiency of RFP response efforts, collaborating with consulting leadership on sales proposals, and supporting marketing campaigns aimed at client engagement. You’ll leverage your expertise to align market development efforts with client needs, ensuring our Managed Services are well-positioned within the marketplace.

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What qualifications are required for the Lead Specialist position at KPMG?

To be considered for the Lead Specialist, Market Growth & Client Success role at KPMG, candidates should possess a minimum of five years of recent experience in pre-sales support or technology services sales, alongside a relevant Bachelor's degree in engineering, computer science, business management, or business information systems. Additionally, strong familiarity with customer-centric products and services, coupled with insightful knowledge of shared and managed services, is essential for success in this role.

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How does KPMG support the career growth of its Lead Specialists?

KPMG takes pride in offering a wealth of learning and career development opportunities tailored specifically for Lead Specialists like you. Through a dedicated training facility, mentorship programs, and access to leading market tools, you will have everything you need to further enhance your skills and advance your career within the firm. Whether it's through hands-on experience or structured development tracks, your professional growth is a top priority at KPMG.

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What is the work environment like for a Lead Specialist at KPMG?

The work environment for a Lead Specialist at KPMG is vibrant and collaborative, designed to help you thrive both professionally and personally. With a strong emphasis on teamwork and flexibility, you’ll be part of a culture that values open communication and support. KPMG fosters an inclusive atmosphere where you are encouraged to bring your whole self to work, enabling you to engage deeply with colleagues and clients alike.

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What benefits does KPMG offer to its employees in the Lead Specialist role?

KPMG provides a comprehensive benefits package for employees in the Lead Specialist position, which includes various medical and dental plans, vision coverage, and life insurance. Employees also benefit from a robust 401(k) plan, personal well-being benefits, and generous Personal Time Off policies. The supportive benefits structure at KPMG is designed to cater to employees' diverse needs and lifestyles, making it a great place to build a fulfilling career.

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Common Interview Questions for Lead Specialist, Market Growth & Client Success
Can you describe your experience with pre-sales support and how it relates to the Lead Specialist role?

When discussing your experience with pre-sales support, focus on specific instances where you contributed to the sales pipeline, such as managing client meetings, creating persuasive proposals, or overcoming obstacles in the sales process. Highlight your analytical skills and how they helped your team secure deals.

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How do you prioritize tasks when working on multiple RFPs?

It’s important to demonstrate your organizational skills. Discuss how you classify RFPs based on deadlines and strategic importance, using project management techniques or tools to stay on track. Give examples of how you effectively communicated with stakeholders to ensure alignment and timely responses.

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What strategies do you use for effective collaboration with cross-functional teams?

Highlight your experience in fostering collaboration through regular check-ins, clear communication, and shared goals. Mention any specific collaboration tools you have used or training you’ve facilitated to build stronger partnerships among various departments.

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Can you provide an example of a successful marketing execution plan you developed?

Share a successful marketing execution plan by detailing the objectives, target audience, channels utilized, and measurable outcomes. Discuss how this experience shapes your strategic thinking for creating effective marketing solutions in the Lead Specialist role.

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How do you stay informed about industry trends and changes in client needs?

Discuss your proactive approach to staying current. This could include subscribing to industry publications, attending conferences, and engaging with relevant networks. Explain how this knowledge has helped you adapt strategies to meet client demands.

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What experience do you have in managing customer-centric products?

Talk about specific products you've managed, emphasizing your role in their success, such as enhancing customer experience or driving sales growth. Reflect on what you learned about consumer behavior and how it informed your management approach.

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How do you handle challenging client interactions?

Discuss a specific challenging scenario using the STAR (Situation, Task, Action, Result) method, detailing how you maintained professionalism and sought to resolve issues, which showcases your strong communication skills.

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What tools or platforms are you familiar with that assist in the sales process?

Mention specific CRM platforms, project management tools, or analytics systems that you have used throughout your career. Explain how they improved your workflow and enhanced client relationships.

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How would you define success in the Lead Specialist role at KPMG?

Define success as achieving team goals, consistently meeting client expectations, and contributing to a positive team environment. Emphasize stakeholder feedback and measurable outcomes as key indicators of success in this role.

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Why do you want to work at KPMG in this Lead Specialist position?

Connect your career aspirations with KPMG’s values, mission, and culture. Highlight your passion for growth, collaboration, and making an impact, and how these align with the opportunities at KPMG.

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KPMG is one of the world’s leading professional services firms and the fastest growing Big Four accounting firm in the United States. With 90 offices and more than 29,000 employees and partners throughout the US, we’re leading the industry in new ...

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March 20, 2025

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