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HR Specialist

Company Description

Lendi Group is a market-leading digital platform business focused on transforming the home loan industry. It operates the country’s #1 retail mortgage broker – the iconic Aussie Home Loans franchise – and the Australia’s #1 digital mortgage brand, Lendi. Together, with its national network of 1,300 brokers and 230 retail stores, the Lendi Group brands give all Australians the power of choice, and confidence, in one of life’s biggest financial decisions. Building on this market-leading foundation, Lendi Group's vision is to be the undisputed place for Australians to buy and own property through our new Aussie Homes propositions. Lendi Group’s loan book is more than $100b and it was named Australia’s Aggregator of the Year for 2024.

Job Description

About the role

The HR Specialist (internally known as People Operations Specialist) collaborates closely with our People Operations team to provide expert HR advice to the business, oversee employee relations, contribute to remuneration and benefits initiatives, and enhance our company's work health and safety practices, all with the aim of fostering an exceptional employee experience and operational excellence throughout the organisation.

What you will get to be part of:

  • Take ownership of complex ER cases, including disciplinaries, performance management, grievances, and investigations, requiring minimal guidance, while advising leaders on fair and compliant employment practices.
  • Enhance OHS/WHS capabilities by improving policies, developing training content, ensuring compliance, and bridging knowledge gaps by working with the right stakeholders.
  • Drive annual remuneration benchmarking and performance review processes, to ensure fairness, pay parity, and market competitiveness.
  • Build trusted relationships with leaders to provide pragmatic, risk-aware HR advice that balances commercial needs, compliance, and best practice.
  • Lead and execute HR projects such as WGEA reporting, policy development, and system optimisation to drive efficiency and compliance.
  • Support the optimisation and integration of people systems, ensuring seamless processes and data accuracy.
  • Own HR tasks end-to-end, demonstrating initiative and ensuring successful execution.

Qualifications

  • Extensive experience managing complex ER/IR cases with minimal supervision.
  • Proven ability to build credibility with business leaders and operate as a trusted HR partner.
  • Strong knowledge of employment law in the APAC region and ability to apply it pragmatically.
  • Understanding of OHS/WHS requirements, with a track record of ensuring compliance and problem-solving where knowledge gaps exist.
  • Strong project management skills—ability to take ownership of HR initiatives and deliver results.
  • Experience in fast-moving, complex organisations, particularly those in a growth or transformation phase.
  • Data-driven mindset, with experience in remuneration reviews, HR reporting, and working with HRIS platforms.
  • Comfortable working in a high-autonomy, fast-paced environment where adaptability is key.
  • A proactive, solutions-focused mindset—able to identify and bridge knowledge gaps across any HR function, working with the right people to ensure strong outcomes.

Additional Information

Lendi Group teams operate across Australia and the Philippines. We’re committed to creating a new era of seamless connection in property finance by changing the way Australians experience property lending, for good.


A few of the benefits that our people rave about include:

  • A vibrant, relaxed, yet professional culture
  • Hybrid working arrangement to support work-life balance.
  • Holistic wellbeing programs offering 24/7 support, including medical, mental health, and financial wellbeing services to enable our workforce to thrive at home and work
  • Generous Paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers
  • An additional week’s Loyalty Leave each year after reaching 3 years of service
  • Wellness initiatives with a strong focus on psychological safety
  • Social groups such as our industry-leading Women in Technology group.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract, engage and evolve the right talent and build best-in-class products.


Feeling like you don’t meet all the skills listed? That’s ok; we are always on the lookout for different skills, experience, and qualities and so we’d still like to hear from you. 

 

#lendigroup #LI-GP1 

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CEO of Lendi Group
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Average salary estimate

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What You Should Know About HR Specialist, Lendi Group

Are you ready to embark on an exciting journey as an HR Specialist with Lendi Group in beautiful Sydney, NSW, Australia? This role, also known as the People Operations Specialist, is a fantastic opportunity to be at the forefront of transforming the employee experience in our dynamic organization. At Lendi Group, we are passionate about reshaping the home loan industry and empowering Australians in their property journeys. In this role, you'll work closely with our People Operations team to offer expert HR advice and support various aspects of employee relations, remuneration, and workplace health and safety. You'll handle complex employee relations cases, drive initiatives for remuneration benchmarking, and help enhance our OHS/WHS practices. If you thrive in a fast-paced environment and have a strong understanding of employment law, this position will allow you to build trusted relationships with leaders, ensuring compliance while balancing commercial needs. You’ll also take the lead on exciting HR projects that drive operational excellence. Plus, you'll enjoy a vibrant culture at Lendi Group, complemented by a hybrid working arrangement, holistic wellbeing programs, and generous benefits that support our team members, including extensive parental leave. Join us in creating a seamless connection in property finance while being part of a workplace where your contributions matter. We can't wait to see how you'll make your mark at Lendi Group!

Frequently Asked Questions (FAQs) for HR Specialist Role at Lendi Group
What are the key responsibilities of an HR Specialist at Lendi Group?

As an HR Specialist at Lendi Group, you'll take charge of managing complex employee relations cases, offering sound HR advice, enhancing our health and safety practices, and driving remuneration initiatives. Your role involves building strong relationships with business leaders to deliver effective HR solutions and ensuring compliance with employment laws in the APAC region.

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What qualifications are required for the HR Specialist position at Lendi Group?

The HR Specialist position at Lendi Group requires extensive experience in managing complex employee relations cases, strong project management skills, and a deep understanding of employment law within the APAC region. A proactive mindset and the ability to work independently in a fast-paced environment are also essential qualifications.

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How does Lendi Group support employee wellbeing for the HR Specialist role?

Lendi Group prioritizes employee wellbeing through various initiatives for the HR Specialist role, including holistic programs that cover medical, mental health, and financial wellbeing services. Our culture promotes psychological safety, and we also offer generous paid parental leave and additional loyalty leave for long-term employees, ensuring that our team members thrive at work and home.

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What does the onboarding process look like for an HR Specialist at Lendi Group?

At Lendi Group, the onboarding process for an HR Specialist is comprehensive and supportive. New hires are introduced to the People Operations team and the company's vision, values, and culture. You'll receive necessary training and resources to help you understand your responsibilities and integrate smoothly into the environmental dynamics of our thriving organization.

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What opportunities for professional growth does Lendi Group offer an HR Specialist?

Working as an HR Specialist at Lendi Group opens numerous opportunities for professional growth. You’ll engage in dynamic HR projects, gain exposure to leadership discussions, and enhance your skills in areas such as compliance, remuneration, and employee relations, preparing you for future leadership roles within the organization.

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Common Interview Questions for HR Specialist
Can you describe your experience with handling complex employee relations cases?

In my previous role, I managed several complex employee relations cases successfully by following a structured approach. I assessed each case independently, ensured compliance with labor laws, and provided actionable solutions while maintaining a respectful and supportive dialogue with all parties involved.

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How do you ensure compliance with workplace health and safety regulations?

To ensure compliance with health and safety regulations, I conduct regular audits and risk assessments, stay updated with the latest laws, and train employees on best practices. I also collaborate with relevant stakeholders to bridge any knowledge gaps and improve safety protocols continuously.

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How would you build trust with business leaders as an HR Specialist?

Building trust with business leaders requires clear communication, active listening, and a deep understanding of their needs. I approach this by offering data-driven HR insights, providing expert advice, and demonstrating reliability in delivering solutions that align with company goals.

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What strategies do you use for effective remuneration benchmarking?

For effective remuneration benchmarking, I utilize comprehensive market data to analyze pay structures, ensure pay equity, and align compensation practices with industry standards. I also engage with stakeholders to collect their feedback and adjust our strategies accordingly.

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Can you give an example of a successful HR project you managed?

One successful HR project I managed involved implementing a new performance review process. I spearheaded this initiative by conducting a needs assessment, gathering employee input, redesigning the review format, and facilitating training sessions to ensure all leaders understood the new approach. As a result, we saw improved engagement in performance discussions.

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How do you stay updated with HR practices and employment law?

I actively participate in HR networks, attend workshops and seminars, and subscribe to specialized publications and online resources. This continuous learning allows me to stay informed about best practices, employment law changes, and industry trends to apply this knowledge effectively in my role.

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What steps do you take to handle performance management issues?

Handling performance management issues involves a structured approach: I begin by gathering data and feedback, then meet with the concerned employee to discuss performance expectations and gaps. Together, we develop an action plan while providing the necessary support and resources to help them improve.

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What is your experience with remuneration reviews?

In my past roles, I've led several remuneration reviews, collaborating with finance and managers to analyze compensation data and market benchmarks. My focus is on ensuring fairness and transparency while proposing adjustments based on performance and market conditions.

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How would you approach integrating HR systems for better efficiency?

To integrate HR systems effectively, I would first analyze existing processes to identify inefficiencies. Then I'd work with IT and relevant stakeholders to select and implement a suitable HRIS that addresses our needs, train staff on the new system, and monitor performance to ensure seamless transition and usability.

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How do you foster a positive employee experience?

Fostering a positive employee experience involves creating an inclusive environment where employees feel valued. I promote open communication, establish supportive mentorship programs, and regularly solicit employee feedback to continually improve workplace culture and address concerns promptly.

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We are one of Australia’s fastest growing fintechs, building market leading technology to transform the home loan industry through our powerhouse property brands and networks - Aussie and Lendi . Lendi Group exists to transform the stressful, dis...

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DATE POSTED
March 28, 2025

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