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Lead Software Engineer - AA

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.


Position Overview : We are looking for a Lead Software Engineer to help raise the engineering bar for the entire technology stack at Level AI, including applications, platform and infrastructure. They will actively collaborate with team members and the wider Level AI engineering community to develop highly scalable and performant systems. They will be a technical thought leader who will help drive solving complex problems of today and the future by designing and building simple and elegant technical solutions. They will coach and mentor junior engineers and drive engineering best practices. They will actively collaborate with product managers and other stakeholders both inside and outside the team.


Competencies : Large Scale Distributed systems, Search (such as Elasticsearch), High scale messaging systems (such as Kafka), Real time Job Queues, High throughput and Low latency systems, Python, Django, Relational databases (such as PostgreSQL), data modeling, DB query Optimization, Caching, Redis, Celery, CI/CD, GCP, Kubernetes, Docker.


Responsibilities -
  • Develop and execute the technical roadmap to scale Level AI’s technology stack.
  • Design and build highly scalable and low latency distributed systems to process large scale real time data.
  • Drive best-in class engineering practices through the software development lifecycle.
  • Drive operational excellence for critical services that need to have high uptime.
  • Collaborate with a variety of stakeholders within and outside engineering to create technical plans to deliver on important business goals, and lead the execution of those.
  • Stay up to date with the latest technologies and thoughtfully apply them to Level AI’s tech stacks.


Requirement -
  • Qualification: B.E/B.Tech/M.E/M.Tech/PhD from tier 1/2 Engineering institutes with relevant work experience with a top technology company.
  • 5+ years of Backend and Infrastructure Experience with strong track record in development, architecture and design
  • Hands on experience with large scale databases, high scale messaging systems and real time Job Queues.
  • Experience navigating and understanding large scale systems and complex code-bases, and architectural patterns.
  • Experience mentoring and providing technical leadership to other engineers in the team.

Nice to have:
  • Experience with Google Cloud, Django, Postgres, Celery, Redis.
  • Some experience with AI Infrastructure and Operations.


Compensation : We offer market-leading compensation, based on the skills and aptitude of the candidate.


To learn more visit : https://thelevel.ai/

Funding : https://www.crunchbase.com/organization/level-ai

LinkedIn : https://www.linkedin.com/company/level-ai/

Our AI platform : https://www.youtube.com/watch?v=g06q2V_kb-s

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$120000K
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What You Should Know About Lead Software Engineer - AA, Level AI

At Level AI, we are on the lookout for a talented Lead Software Engineer to join our dynamic team in Noida and help elevate our engineering capabilities to new heights. Since our inception in 2019, we have been on a mission to revolutionize customer engagement by turning contact centers into strategic powerhouses using our cutting-edge AI-native platform. This role is crucial as you will take the lead in designing and developing highly scalable and efficient systems while collaborating with a diverse set of team members and stakeholders. Your contributions will directly impact the customer experience and business growth as you tackle complex engineering challenges head-on. We value technical thought leadership, so expect to mentor junior engineers and advocate for best practices to ensure excellence throughout the software development lifecycle. Your expertise in areas such as distributed systems, real-time data processing, and various cloud technologies will be key to your success here at Level AI. If you're ready to dive into a fast-paced environment where you can innovate with the latest technologies while making a significant impact, we’d love to hear from you. Join us in shaping the future of AI-driven customer engagement!

Frequently Asked Questions (FAQs) for Lead Software Engineer - AA Role at Level AI
What are the primary responsibilities of a Lead Software Engineer at Level AI?

The Lead Software Engineer at Level AI is responsible for developing and executing the technical roadmap to scale our technology stack, designing and building highly scalable distributed systems, and driving engineering best practices throughout the software development lifecycle. Additionally, you will collaborate with diverse stakeholders to create and implement technical plans that align with business objectives.

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What qualifications do I need to be a Lead Software Engineer at Level AI?

To qualify for the Lead Software Engineer position at Level AI, candidates must possess a B.E/B.Tech/M.E/M.Tech/PhD from a recognized engineering institute, accompanied by over 5 years of backend and infrastructure experience. A strong background in large scale databases, high scale messaging systems, and real-time job queues is essential, along with experience in mentoring and leading engineering teams.

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What technologies should I be familiar with as a Lead Software Engineer at Level AI?

As a Lead Software Engineer at Level AI, familiarity with technologies such as Python, Django, PostgreSQL, Kafka, and tools for CI/CD is critical. Experience with large-scale distributed systems and real-time applications is also crucial. Bonus skills include Google Cloud, Redis, and Celery, particularly in the context of AI infrastructure operations.

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How does Level AI support the professional growth of its Lead Software Engineers?

At Level AI, professional growth is a key focus. Lead Software Engineers are encouraged to stay updated with the latest technologies and best practices, participate in mentorship programs, and engage in knowledge-sharing within the engineering community. Your role will include coaching junior engineers, ensuring you both contribute to and benefit from a culture of continuous learning.

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What kind of projects can a Lead Software Engineer expect to work on at Level AI?

A Lead Software Engineer at Level AI will work on a variety of projects aimed at enhancing customer engagement through AI-driven solutions. This could include designing scalable systems for real-time data processing, developing high-throughput messaging systems, and implementing operational improvements for critical services, all while collaborating closely with product management and stakeholders.

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Common Interview Questions for Lead Software Engineer - AA
Can you describe your experience with large scale distributed systems in relation to the role of Lead Software Engineer?

In your response, highlight specific projects where you designed or worked with distributed systems. Discuss the architectural patterns you utilized, challenges faced, and how you ensured scalability and reliability, emphasizing your problem-solving skills.

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How do you approach mentoring junior engineers?

It's important to discuss your mentorship style, mentioning specific strategies you use, such as code reviews, pair programming, and providing constructive feedback. Focus on how you help junior engineers grow their skills and confidence.

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What best practices do you follow in the software development lifecycle?

Share your philosophy on software development practices. Discuss the importance of writing clean code, conducting thorough testing, and continuous integration/deployment, alongside any tools you prefer for ensuring quality.

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Describe a challenging technical problem you faced and how you solved it.

This is an opportunity to showcase your analytical thinking and technical skills. Walk the interviewer through the problem, your thought process, the solution you implemented, and the outcome, emphasizing your results-oriented approach.

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How do you manage collaboration with product managers and stakeholders?

Communication is key. Discuss your strategies for effective collaboration, such as regular check-ins, aligning on goals, and using project management tools, emphasizing the importance of clear communication in delivering successful projects.

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What role does modern architecture play in your development process?

Talk about how you apply modern architectural principles like microservices, serverless computing, or event-driven architecture in your projects, explaining the benefits and challenges that come with each approach.

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How familiar are you with technologies like Kafka and why are they important?

Demonstrate your understanding of Kafka by explaining its role in managing real-time data streams. Discuss specific use cases you've encountered, emphasizing how it fits into the overall architecture of scalable systems.

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What does operational excellence mean to you in your role as a Lead Software Engineer?

Define operational excellence in terms of high availability, performance, and reliability of systems. Discuss practices like monitoring, alerting, and incident response, and how you implement these in your work.

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Can you give an example of how you’ve applied AI technologies at a previous job?

Focus on specific AI technologies you’ve worked with. Explain the context, your role in implementing them, and the impact they had on the project or overall customer experience.

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What are some common pitfalls in backend development, and how do you avoid them?

Discuss pitfalls such as poor database design, security vulnerabilities, and lack of scalability. Share proactive strategies you use, such as code reviews, flexible architecture design, or technical debt management to avoid these issues.

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Full-time, on-site
DATE POSTED
March 23, 2025

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