Operations Manager, Chicago

Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 700+ million rides in 250+ cities on 5 continents, replacing an estimated 150+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, Lime continues to set the pace for shared micromobility globally.

As an Operations Manager at Lime you are a market manager for the Chicago area. You are the eyes on the ground and the voice of Lime with city officials, community members, and businesses promoting safety, increasing ridership and understanding of what local riders want. You are the voice of Operations to internal stakeholders and an internal collaborator. You work cross-functionally with government relations, central ops, product, etc. and will execute the market strategy while optimizing the fleet for the market. You’ll directly manage a team of operations coordinators providing guidance and coaching to ensure team targets are met.

The person hired for this role must be within a one hour commute of our Lime Chicago Warehouse.

About the Role

As an Operations Manager, you will be responsible for overseeing Lime’s scooter operations in Chicago. This includes managing both In-Warehouse Operations and Street Operations, optimizing fleet availability, ensuring compliance with city regulations, and leading a team to drive operational excellence. You will use data-driven decision-making to enhance performance, manage key projects, and collaborate with internal and external stakeholders to ensure a seamless and efficient scooter program.

What you'll do:

Operations Management:

• Define and implement an operations strategy for your region that advances the deployment and operation of our vehicles including workforce planning, new ridership strategies, and competitor monitoring

• Oversee all aspects of In-Warehouse Operations (charging, maintenance, repairs, deployment) and Street Operations (rebalancing, retrieval, and compliance).

• Comply and implement EHS and OSHA standards around warehouse management and all working environments

• Monitor performance and take ownership of key metrics that drive the market's P&L.

• Ensure high fleet availability and reliability by optimizing processes and leveraging real-time data insights.

• Build strategies to manage and complete special projects as assigned.

• Lead safety initiatives and ensure best practices for handling and maintaining Lime’s fleet.

Data Analysis & Performance Optimization:

• Monitor key performance indicators (KPIs) to drive improvements in fleet uptime, operational efficiency, and cost control.

• Use data analytics to optimize deployment, rebalancing, and vehicle retrieval strategies.

• Identify trends and insights to make data-driven decisions that improve city-wide operations.

Regulatory & Compliance Management:

• Ensure compliance with Chicago city regulations, permits, and fleet caps.

• Stay ahead of policy changes and proactively adjust operations to align with evolving regulations.

Project & Stakeholder Management:

• Lead cross-functional projects to enhance operational processes and support business growth.

• Work closely with internal teams, including Government Relations, Product, and Data Science, to align operational strategies with business objectives.

• Collaborate with third-party vendors and contractors to ensure smooth logistics and supply chain operations.

About you:

• 4+ years of experience in operations management, industrial & systems engineering, logistics, transportation, supply chain, or a related field.

• Strong data analysis skills: intermediate to advanced  Excel/Google Sheets skills (required), SQL (preferred), or business intelligence tools.

• Experience managing teams & individual contributors in a fast-paced, dynamic environment.

• Demonstrated ability to manage projects from inception to execution.

• Familiarity with city regulations and compliance frameworks in mobility, transportation, or related industries is a plus.

• Knowledge of how a P&L functions

• Ability to understand metrics and KPIs and the levers to pull to drive results

• Comfortable with working on site and in a warehouse environment

• Analytically minded with a strong understanding of real-time marketplaces (supply and demand economics) and the ability to navigate, decode, and use data to build compelling narratives and reports.

• Ability to thrive in a hands-on, problem-solving environment with a high degree of autonomy.

• Excellent communication and stakeholder management skills.

• Bilingual Spanish/English is a plus

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If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.

Lime is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally diverse team – which includes individuals with different backgrounds, abilities, identities and experiences. Applicants who require a reasonable accommodation for any part of the application or hiring process can email recruiting-operations@li.me for assistance. 

Use of artificial intelligence or an LLM such as ChatGPT during the interview process will be grounds for rejection of your application.